Building for stress cases

WordCamp Belfast talk

Transcript

1. Tammie Lister - @karmatosed Building for the stress cases
2. “When we label a usage an “edge case,” we marginalize that user and choose not to care. Think “stress case,” instead, and design for that human.” - Eric Meyer
3. Thinking about stress is hard
4. Stress causes
6. developers.google.com/search/mobile-sites/
7. “The designer should assume that people will be interrupted during their activities”
 
 - The Design of Everyday Things
9. “…there are 6.4-billion people who are temporarily able-bodied. We are all changing at every moment.”
 
 - Kat Holmes
10. • Emotional stress • Situational stress • Financial stress • Other stress… Stress causes
11. “It may not be possible to reliably pre-detect whether a person wants to see their year in review, but it’s not at all hard to ask politely —empathetically— if it’s something they want. ”
 
 - Eric Meyer
13. • Emotional stress • Situational stress • Financial stress • Other stress… Stress causes
14. “No one could understand why you’d want to have that thing on your face, in the way of normal social interaction.” 
 – MIT Technology Review
15. • Emotional stress • Situational stress • Financial stress • Other stress… Stress causes
16. • Emotional stress • Situational stress • Financial stress • Other stress… Stress causes
17. Inclusive design is good business
18. “ But if our goal is to expand our market size, commonly called “Total Addressable Market” in business parlance as meaning the demographic range of your product or service, then the way to grow the TAM is to incorporate diversity into the content and product team.” - John Maeda
 creativemornings.com/blog/john-maeda-kat-holmes-on-designing-for- inclusiveness
20. “For boomers, technology is contagious. And they don’t consider themselves technology dunces. Instead, they blame manufacturers for excessive complexity and poor instructions. ”
 
 - Rodgers
21. “Growing up in Texas, I received many negative messages about my dark skin. Now here I was, 20 years later, too black for Snapchat.”
 
 - Y-Vonne Hutchinson www.technologyreview.com/s/602154/biased-by-design
22. Find your stress case
23. “Remember that “crisis” doesn’t have to mean a natural disaster or severe medical emergency. It can be a situation where an order has gone horribly wrong, or where a user needs information while rushing to the airport.”
 
 - Sara Wachter-Boettcher
24. Problems
25. 1. No clue who creating for Problems
26. WWAHD : what would a human do? “As you read aloud, pretend you’re talking to a real person and ask yourself “Would I say this to someone in real life?” Sometimes our writing makes us sound stodgier or colder than we’d like.”
 
 - Kate Kiefer Lee
27. 2. Create in a bubble Problems
29. 3. Narrow creators Problems
31. 4. No clear feedback channels Problems
32. 5. Experience left to design Problems
33. 6. Empathy theatre Problems
34. uxplanet.org/empathy-and-product-design-669d71236fb2
35. 7. Empathy pain Problems
36. At first glance everything looks fine, but it won’t stand up to scrutiny. As soon as such a website is stress-tested by actual usage across a range of browsers, the façade crumbles. - Resilient Web Design 8. Narrow testing Problems
37. Tips
38. 1. Bit by bit…slowly does it Tips
39. 2. Create a culture of compassion Tips
40. Create a culture of compassion 1. Exposure hours
41. 2. Empathy challenges Create a culture of compassion
42. 3. Testing by everyone on everything Create a culture of compassion
43. 3. Listen Tips
44. Listen 1. Support
45. Listen 2. Testing (again)… but not just you
46. 4. Embrace the stress cases Tips
47. 5. Know your stress cases Tips
48. 6. Gradual product loops Test Iterate Loop Tips
49. 7. Create journey maps Tips
50. Building for the stress cases
51. Thanks, any questions? Tammie Lister - @karmatosed speakerdeck.com/