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Chatbot In Cathay: Service Journey and Social Network Analysis

November 14, 2020

Chatbot In Cathay: Service Journey and Social Network Analysis

有越來越多的公司嘗試導入 Chatbot 期望降低客服人員的工作量,而 Chatbot 成功的關鍵就在於設計良好的服務旅程讓客戶能快速並滿意的完成服務。在這場專題演講中,講者將與大家分享國泰是如何透過社群網絡分析 (SNA) 來設計與優化 Chatbot 中的服務旅程。


November 14, 2020

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