that end users are using - An app that is live and available to the end user - Apps on our production server are available to our clients - Client facing Credibility AT SCALE - Scaled to a larger audience - Bulletproof, scalable, fails predictably - Live to 1000 of users with production vehicle data SERVICE LEVEL AGREEMENTS - Required for mission-critical operations; downtime affects the ability to serve customers - Deployed for end users to have continual access without performance issues ENVIRONMENTAL REQUIREMENTS - An area where validated applications are deployed in a locked down environment - The main part of a company that handles all process - Application or system operates effectively without much maintaining effects - A server or environment that runs the “final” applications that your ultimate end-users (often external customers) use to get stuff down DOCUMENTATION - TESTING & MONITORING - Creating apps that can reach a wider audience and are deployed/tested in a consistent manner - Running in a way that is stable to use, documented and monitored