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Designing Experiences People Love

Designing Experiences People Love

Thinking beyond the pixels, design should address every single point where a customer, client or user interacts with your product or brand—from customer service to the smallest details. In the process I cover my journey transitioning a successful design studio from clients to products.

Presented at Valio Con 2012

** After the presentation, I'll come back and upload a version with the session notes. **

Jonathan Moore

June 08, 2012
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Transcript

  1. the eye the eye the eye o o o o

    o o o o o o o o o o o o
  2. o o o o o o o o o o

    o o o o o o o o o o o o o o o o o o o o o o the eye the eye the eye
  3. "A head start means you're paving the way for your

    competitors. And that's a noble but not very profitable thing to do." Boris Veldhuijzen van Zanten
  4. smell • support • wait line • audible touch •

    words • tone • personality performance • emails • details buttons • pixels • color • interface shape • reliability • expectations quality • taste • values • team design design design
  5. “Design is not just limited to this thing with buttons.

    This idea expands to designing all the interactions people have with the products that create (or destroy) the relationships people have with your company.” robert brunner
  6. the team the team the team Jess Brown • Kristen

    Moore Meg Lewis • Nick Jones Nick de Jardine • Regina Casaleggio Goran Bajazetov • Bran Cirkovik
  7. o o o o o o the journey The Journey

    the journey the journey » The beginning
  8. o o o o o o o the journey The

    Journey the journey the journey » The beginning » freelance
  9. o o o o o o o o the journey

    The Journey the journey the journey » The beginning » freelance » 2Advanced
  10. o o o o o o o o the journey

    The Journey the journey the journey » The beginning » freelance » 2Advanced
  11. o o o o o o o o o the

    journey The Journey the journey the journey » The beginning » freelance » 2Advanced » New Ezra
  12. volcom • ufc • microsoft picnik • google • bing

    armor games • warner bros paramount • state farm
  13. o o o o o o o o o o

    the journey The Journey the journey the journey » The beginning » freelance » 2Advanced » New Ezra » Style Hatch
  14. HUMBLE IDEA o oo o o o o o o

    o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
  15. The biggest challenge we face is not a lack of

    inspiration, but pushing an idea forward through the glut of inspiration.
  16. “In our attempt to truly connect with everything that is

    happening now we have surrendered our own ability to be present.” scott belsky
  17. service service service » set expectation » reply quick »

    be personable » above & beyond » proactive
  18. my purpose my purpose my purpose » give back »

    value family » brilliant team
  19. my purpose my purpose my purpose » give back »

    value family » brilliant team » creative freedom