LINE Group Bot by Zwiz.AI

A session from LINE THAILAND DEVELOPER CONFERENCE 2025 by Chanakarn Chinchatchawal, LINE Certified Coach & LINE Developer Partner

Transcript

1. LINE Group Bot By Zwiz.AI The Story of N’Zee
2. • The Story of N’Zee • N’Zee’s Abilities • Behind the Scenes of N’Zee Agenda
3. The Story of N’Zee Chatbot in LINE Group of ZWIZ.AI Company
4. The Story of N’Zee Feb 2019
5. The Story of N’Zee Feb 2019 Aug 2025
6. N’Zee’s Abilities How can it supports people in LINE Group?
7. N’Zee’s Abilities 1. Leave Management
8. N’Zee’s Abilities 2. Internal FAQs
9. The Story of N’Zee 2020-2021
10. N’Zee’s Abilities 3. Support Sale/CS Team
11. The Story of N’Zee 2023-2024
12. ZWIZ.AI OFFICE N’Zee’s Abilities 4. Book meeting rooms
13. The Story of N’Zee 2025
14. N’Zee’s Abilities 5. Generative AI/LLM Integration
15. The Story of N’Zee Feb 2019 Aug 2025
16. Behind the Scenes of N’Zee Some technical stuffs
17. BOT 1 (Intent-based) DATABASE + CACHE (optional) Behind The Scenes BOT 2 (Generative AI) Architecture Overview
18. BOT 1 (Intent-based) Behind The Scenes น้องซี ลาวันที่ 30 กย น้องซี จองห้องประชุม รหัส wifi เราอะไร Intent การลา วันลาคงเหลือ การจองห้องประชุม รหัส wifi
19. Behind The Scenes BOT 2 (Generative AI) No Intention Founded LLM Model Prompt Local Knowledge
20. BOT 1 (Intent-based) DATABASE + CACHE (optional) Behind The Scenes BOT 2 (Generative AI) Handle simple/specific queries Handle complex queries
21. Behind The Scenes Sender Name & Icon
22. Sender Name & Icon Behind The Scenes curl -v -X POST https://api.line.me/v2/bot/message/push \ -H 'Content-Type: application/json' \ -H 'Authorization: Bearer {CHANNEL_ACCESS_TOKEN}' \ -d '{ "to": "U1234....", "messages": [ { "type": "text", "text": "Hello, I am Cony!!", "sender": { "name": "Cony", "iconUrl": "https://line.me/conyprof" } } ] }'
23. Don’t forget to - Handle GroupID and UserID Behind The Scenes "source": { "type": "group", "groupId": "Ca56f94637c...", "userId": "U4af4980629..." }
24. Don’t forget to - Handle GroupID and UserID Behind The Scenes Invite to other groups Check GroupID & Call Leave Group API
25. Behind The Scenes Don’t forget to - Handle Join and Leave event { "destination": "xxxxxxxxxx", "events": [ { "replyToken": "nHuyWiB7yP5Zw52FIkcQobQuGDXCTA", "type": "join", "mode": "active", "timestamp": 1462629479859, "source": { "type": "group", "groupId": "C4af4980629..." }, "webhookEventId": "01FZ74A0TDDPYRVKNK77XKC3ZR", "deliveryContext": { "isRedelivery": false } }]}
26. Behind The Scenes Cost of API Reply API in group = 0 THB (No cost) Push API in group = No. of members x 0.06 THB refer to Pro package also LIFF.sendmessage()
27. The Future of N’Zee