general sense of direction but without precise targets. 2. have to be comfortable with what is inherent and unavoidable, uncertainty 3. need real time feedback, with the flexibility to respond and change quickly. 4. can’t avoid some understanding of theory, which has to act as a enabling constraint on action. 5. are ethically responsible for the unintended consequence of any intervention *from cognitive-edge Dave Snowden 4 Mike Cardus :: www.MikeCardus.com