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Mackerel CRE チームの KPI
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missasan
October 02, 2018
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Mackerel CRE チームの KPI
2019/10/2 Repro Tech Meetup #3 CRE
missasan
October 02, 2018
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Transcript
MackerelCRE KPI 2019/10/2 Repro Tech Meetup #3 CRE
Misa Miura
! (id:missasan / @mur_ms_)
Mackerel CRE (Customer Reliability Engineer) 3 "#
Mackerel Mackerel CRE KPI
Mackerel
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Mackerel CRE
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Engineer (CRE) http://developer.hatenastaff.com/entry/2017/08/09/173607
CRE Customer Reliability Engineer
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KPI
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CRE 4 K !+ ( +
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?-J ("(%LHG/ etc.) • #($')= • MRR Churn Rate • Negative Churn • M3@I5 • <02C)= • E49)= • 1) 4 :F>K • &( N"(%78O1= • ( 4 M3 @I5 • SLO • 1D $( A49)= +* 4 ,.
+=:1 KPI #* ' "* • A;R7C •
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! &'# KPI • MRR Churn Rate
/ Negative Churn ..etc $%# )"(
-* KPI .0#" $%! 1+ Mackerel CRE
,2 ) (' &/(' 3