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220521_SFN_品質文化試論と『LEADING QUALITY』/220521_SFN_...

mkwrd
May 21, 2022

220521_SFN_品質文化試論と『LEADING QUALITY』/220521_SFN_Essay_of_Quality_Culture_and_LEADING_QUALITY

ScrumFest Niigata 2022で登壇した資料です。
品質文化試論という記事と書籍『LEADING QUALITY』に関わる話です。

This slide was provided on ScrumFest Niigata 2022.
It is based on the short essay about Quality Culture, and the book "LEADING QUALITY".

Almost written in Japanese.

mkwrd

May 21, 2022
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  1. Mark Ward, 2022-05-21, Scrum Fest Niigata 2022 Modern Test Management,

    Intermediate Session ඼࣭จԽࢼ࿦ͱ ʰLEADING QUALITYʱ Why Quality Culture Matters Now? @mkwrd &
  2. 1 Mark Ward @mkwrd 2 3 4 จܥˠϓϩάϥϚʔˠQAΤϯδχΞ ΞόϯΪϟϧυ඼࣭ΠϕϯτMarkin' Qualityओ࠵

    @mkwrd 5 ཱྀͱந৅తࢥߟ͕޷͖ͳ੬ऑϚΠϯυͷࣗ༝ਓ ೔໨ͷ.BSLͰ͢ QA ஌ܙା inɹɹɹɹɹɹɹɹɹɹand ϒϨΠϯ
  3. ͜ͷൃදʹ͓͚Δ ʮจԽʯͷఆٛ จԽͱ͸ɺݸਓ͓Αͼूஂ͕ બͿߦಈʹର͢ΔՁ஋෇͚ͷ ݯઘͱͳΔɺूஂͷߟ͑ํͰɺ ͦͷଘࡏΛೝ஌͍ͯ͠Δ͔ ൱͔ʹ͔͔ΘΒͣɺ ଘࡏ͢Δ΋ͷͰ͋Δɻ A "Culture"

    is the way of thinking of a group, which gives the reasonable value to activities performed by person in their group or the group itself. It exists whether or not its existence is recognized. Definition of "Culture"
 in this session @mkwrd
  4. نൣ
 Rule จԽ
 Culture ߦಈ Action จԽͱنൣʢϧʔϧʣͱߦಈ @mkwrd نൣʹै͏ͷͰ
 ߦಈͷՁ஋Λ


    ධՁ͞ΕΔ نൣʹ͸ٯΒ͏͕
 จԽʹै͏ͨΊ
 ߦಈ͕ѱ͘ධՁ͞ΕΔ
 ͜ͱ͸͋·Γͳ͍ نൣʹ΋จԽʹ΋
 ैΘͳ͍ͨΊ
 ߦಈ͸ධՁ͞Εͳ͍
  5. نൣ
 Rule จԽ
 Culture ߦಈ Action จԽͱنൣʢϧʔϧʣͱߦಈ @mkwrd ಺৺ɺͲ͏ࢥͬͯ ͍Δ͔ʢࢥߟʣ͸

    ՄࢹԽ͞Εͳ͍ͷͰ ධՁ͞Εͳ͍ɻ  ͨͩɺจԽʹ߹Θͳ͍ ࢥߟΛӅͯ͠ߦಈ͠ ଓ͚Δͷ͸େมͩ͠ɺ ϝϯλϧΛපΈ͔Ͷ ͳ͍ɻ
  6. ͜ͷൃදʹ͓͚Δ ʮจԽʯͷఆٛ จԽͱ͸ɺݸਓ͓Αͼूஂ͕ બͿߦಈʹର͢ΔՁ஋෇͚ͷ ݯઘͱͳΔɺूஂͷߟ͑ํͰɺ ͦͷଘࡏΛೝ஌͍ͯ͠Δ͔ ൱͔ʹ͔͔ΘΒͣɺ ଘࡏ͢Δ΋ͷͰ͋Δɻ A "Culture"

    is the way of thinking of a group, which gives the reasonable value to activities performed by person in their group or the group itself. It exists whether or not its existence is recognized. Definition of "Culture"
 in this session @mkwrd ࠶ܝɿReposted
  7. 🤔 ඼࣭͸ιϑτ΢ΣΞͷͨΊ͚ͩͷ֓೦ Ͱ͸ͳ͘ɺιϑτ΢ΣΞΛ࡞Δਓɾ૊৫ͷ ඼࣭ʹ໨Λ޲͚Δඞཁ͕͋ΔͷͰ͸ͳ͍͔ʁ Is Quality not only a concept

    for software, but also for the people and organizations that make the software? 1 2 3 4 2012೥4݄ 2016೥1݄ 2019೥1݄ 2019೥12݄ 5 2021೥5݄ ෭ۀ 1. ಠཱܥιϑτϋ΢ε 2. ୈࡾऀݕূاۀ 3. ۚ༥ܥ 4. ڭҭܥ 5. όοΫΦϑΟεܥ SES࣌୅ ࣄۀձࣾ࣌୅ 「テスト」の話しかしない?
  8. ඼࣭͸ιϑτ΢ΣΞͷͨΊ͚ͩͷ֓೦ Ͱ͸ͳ͘ɺιϑτ΢ΣΞΛ࡞Δਓɾ૊৫ͷ ඼࣭ʹ໨Λ޲͚Δඞཁ͕͋ΔͷͰ͸ͳ͍͔ʁ Is Quality not only a concept for

    software, but also for the people and organizations that make the software? 1 2 3 4 2012೥4݄ 2016೥1݄ 2019೥1݄ 2019೥12݄ 5 2021೥5݄ ෭ۀ 1. ಠཱܥιϑτϋ΢ε 2. ୈࡾऀݕূاۀ SES࣌୅ 「テスト」の話しかしない? ݸਓͷࢥߟͱ૊৫ͷจԽ͕ ҟͳΔํΛ޲͍͍ͯͨ ސ٬اۀͷϓϩμΫτΛ্खʹςετ͢Δ ͱ͍͏ߦಈʹߴ͍Ձ஋෇͚Λ͢ΔจԽ ʢ͓Αͼࣄۀܗଶʣ WT ߴ඼࣭ͱʮΑ͘ςετ͞Εͨʯ͸ ҟͳΔͱߟ͑Δࢥߟ @mkwrd ˠࣄۀձࣾ΁స৬ʢ.BSLͷ৔߹ʣ
  9. QC2QC: Quality Control to Quality Culture ͍ΘΏΔQCαʔΫϧͱ͔ͷQC ඼࣭ίϯτϩʔϧͱ͍͏
 ׆ಈͷىݯ͸ʁ ϑϨσϦοΫɾςΠϥʔ


    ʰՊֶత؅ཧ๏ʱ 19ੈلͷ࢈ۀֵ໋Ͱ
 ޻ۀԽ࣌୅͕౸དྷ͠
 ಇ͖ํʢಇ͔ͤํʣ͕
 ٸܹʹมΘͬͨ ͳͥඞཁʹͳͬͨʁ ଟ͘ͷਓͷ
 ࢍಉΛಘͨ ٸܹͳมԽʹରԠ͢ΔͨΊʹ
 ߟ͑ͨʁ ඼࣭ίϯτϩʔϧͱ͍͏֓೦ɺ ͓Αͼ࣮ݱํ๏Λߠఆ͢Δࠜڌ
 ͱͯ͠ཧղ͞Εɺੈ୅Λ௒͑ͯ ར༻͞Εख๏վળ͞Εਁಁ͠ɺ
 ඼࣭׆ಈͷ౔୆ɾج൫ͱͳͬͨ ܗࣜ஌͔Β
 ҉໧஌΁ @mkwrd
  10. QC2QC: Quality Control to Quality Culture Quality
 Control Quality
 Culture

    ΅ͨͪ͘͸ ౰ͨΓલͷΑ͏ʹ લఏͱ͞ΕෆՄࢹͱ ͳͬͨ඼࣭จԽ ͱ͍͏౔୆ͷ্Ͱ ඼࣭ίϯτϩʔϧͷ μϯεΛ෣͍ͬͯΔ ͷ͔΋͠Εͳ͍ɻ
  11. ͜ͷൃදʹ͓͚Δ ʮจԽʯͷఆٛ จԽͱ͸ɺݸਓ͓Αͼूஂ͕ બͿߦಈʹର͢ΔՁ஋෇͚ͷ ݯઘͱͳΔɺूஂͷߟ͑ํͰɺ ͦͷଘࡏΛೝ஌͍ͯ͠Δ͔ ൱͔ʹ͔͔ΘΒͣɺ ଘࡏ͢Δ΋ͷͰ͋Δɻ A "Culture"

    is the way of thinking of a group, which gives the reasonable value to activities performed by person in their group or the group itself. It exists whether or not its existence is recognized. Definition of "Culture"
 in this session @mkwrd ࠶ܝɿReposted
  12. QC2QC: Quality Control to Quality Culture ͍ΘΏΔQCαʔΫϧͱ͔ͷQC ඼࣭ίϯτϩʔϧͱ͍͏
 ࢥ૝ͷىݯ͸ʁ ϑϨσϦοΫɾςΠϥʔ


    ʰՊֶత؅ཧ๏ʱ 19ੈلͷ࢈ۀֵ໋Ͱ
 ޻ۀԽ࣌୅͕౸དྷ͠
 ಇ͖ํʢಇ͔ͤํʣ͕
 ٸܹʹมΘͬͨ ͳͥඞཁʹͳͬͨʁ ଟ͘ͷਓͷ
 ࢍಉΛಘͨ ٸܹͳมԽʹରԠ͢ΔͨΊʹ
 ߟ͑ͨʁ ඼࣭ίϯτϩʔϧͱ͍͏֓೦ɺ ͓Αͼ࣮ݱํ๏Λߠఆ͢Δࠜڌ
 ͱͯ͠ཧղ͞Εɺੈ୅Λ௒͑ͯ ར༻͞Εख๏վળ͞Εਁಁ͠ɺ
 ඼࣭׆ಈͷ౔୆ɾج൫ͱͳͬͨ ܗࣜ஌͔Β
 ҉໧஌΁ @mkwrd ݱ୅ͷϏδωε؀ڥʹ߹Θͤɺڝ૪ྗΛҡ࣋ɾ޲্ɺ ͦͯ͠ʮࣗ෼ͨͪΒ͘͠ʯاۀՁ஋ΛߴΊΔͨΊʹ ඼࣭จԽΛ࠶ൃݟɾ࠶ఆٛ͢Δඞཁ͕͋Δ
  13. ͜ͷൃදʹ͓͚Δ ʮจԽʯͷఆٛ จԽͱ͸ɺݸਓ͓Αͼूஂ͕ બͿߦಈʹର͢ΔՁ஋෇͚ͷ ݯઘͱͳΔɺूஂͷߟ͑ํͰɺ ͦͷଘࡏΛೝ஌͍ͯ͠Δ͔ ൱͔ʹ͔͔ΘΒͣɺ ଘࡏ͢Δ΋ͷͰ͋Δɻ A "Culture"

    is the way of thinking of a group, which gives the reasonable value to activities performed by person in their group or the group itself. It exists whether or not its existence is recognized. Definition of "Culture"
 in this session @mkwrd ࠶ܝɿReposted
  14. ͜ͷൃදʹ͓͚Δ ʮ඼࣭จԽʯͷఆٛʁ ඼࣭จԽͱ͸ɺݸਓ͓Αͼूஂ͕ બͿ඼࣭ʹؔΘΔߦಈʹର͢Δ Ձ஋෇͚ͷݯઘͱͳΔɺ ूஂͷߟ͑ํͰɺ ͦͷଘࡏΛೝ஌͍ͯ͠Δ͔ ൱͔ʹ͔͔ΘΒͣɺ ଘࡏ͢Δ΋ͷͰ͋Δɻ A

    "Quality Culture" is the way of thinking of a group, which gives the reasonable value to activities, which is related to quality, performed by person in their group or the group itself. It exists whether or not its existence is recognized. Definition of "Quality Culture"
 in this session?? @mkwrd
  15. ͜ͷൃදʹ͓͚Δ ʮ඼࣭จԽʯͷఆٛʁ ඼࣭จԽͱ͸ɺݸਓ͓Αͼूஂ͕ બͿ඼࣭ʹؔΘΔߦಈʹର͢Δ Ձ஋෇͚ͷݯઘͱͳΔɺ ूஂͷߟ͑ํͰɺ ͦͷଘࡏΛೝ஌͍ͯ͠Δ͔ ൱͔ʹ͔͔ΘΒͣɺ ଘࡏ͢Δ΋ͷͰ͋Δɻ A

    "Quality Culture" is the way of thinking of a group, which gives the reasonable value to activities, which is related to quality, performed by person in their group or the group itself. It exists whether or not its existence is recognized. Definition of "Quality Culture"
 in this session?? @mkwrd ͳΜ͔೉͍͜͠ͱΛ೉͘͠ ݴ͍ͬͯͯɺݏͩͳ͊ʜʜ
  16. ඼࣭ จԽ ʮ඼࣭ͱจԽʹ ෼͚Δͷ͸ Ͳ͏͔ʯ ඼࣭ จԽ ૊৫ ઓུ λ

    ς Ϥί ͜ΕΒ͕શͯͰ΋͔֬Ͱ΋ͳ͍Α ˏmkwrd @mkwrd
  17. ඼࣭ จԽ Ձ஋จԽ ૊৫ೳྗจԽ ΤϯδχΞϦϯάจԽ ʮͭͷαϒจԽʹ ෼͚Δͷ͸Ͳ͏͔ʯ ʮ඼࣭ͱจԽʹ ෼͚Δͷ͸ Ͳ͏͔ʯ

    ඼࣭ จԽ ૊৫ ઓུ λ ς Ϥί ʮ඼࣭จԽͬͯ ԿͳͷͦΕ ඒຯ͍͠ͷʁʯ ͜ΕΒ͕શͯͰ΋͔֬Ͱ΋ͳ͍Α ˏYasuharuNishi ˏmkwrd @mkwrd
  18. ඼࣭ จԽ Ձ஋จԽ ૊৫ೳྗจԽ ΤϯδχΞϦϯάจԽ ʮͭͷαϒจԽʹ ෼͚Δͷ͸Ͳ͏͔ʯ ʮ඼࣭ͱจԽʹ ෼͚Δͷ͸ Ͳ͏͔ʯ

    ඼࣭ จԽ ૊৫ ઓུ λ ς Ϥί ʮ඼࣭จԽͬͯ ԿͳͷͦΕ ඒຯ͍͠ͷʁʯ ʮͭͷ඼࣭φϥςΟϒʹ ෼͚Δͷ͸Ͳ͏͔ʯ ੹೚φϥςΟϒ ݕূφϥςΟϒ Ձ஋φϥςΟϒ ୭͕඼࣭ʹ੹೚Λ͔͕࣋ͭ
 ߟ͑ΒΕɺޠΒΕ͍ͯΔ ඼࣭޲্ʹͭͳ͕Δ
 ਖ਼͍͠ςετٕ๏͸ͲΕ͔ɾ
 ͲͷπʔϧΛ࢖͏΂͖͔͕
 ߟ͑ΒΕɺޠΒΕ͍ͯΔ ඼࣭ʹ౤ࢿͨ͠৔߹ͷݟฦΓ͕
 ߟ͑ΒΕɺޠΒΕ͍ͯΔ ͜ΕΒ͕શͯͰ΋͔֬Ͱ΋ͳ͍Α ˏYasuharuNishi ˏmkwrd @mkwrd
  19. 7BMVF/BSS Quality
 Culture 7BMVF$VMUVSF 0SH"CJMJUZ$VMUVSF &OHJOFFSJOH$VMUVSF )PXBCPVU %JWJEJOHJOUP 4VC$VMUVSFT 

    )PXBCPVU %JWJEJOHJOUP 2VBMJUZ$VMUVSF  Qua. Cul. Org. Str. 6QQFS Complement 8IBUJT 2VBMJUZ$VMUVSF  *TJUZVNNZ  )PXBCPVU %JWJEJOHJOUP 2VBMJUZ/BSSBUJWFT  0XOFSTIJQ/BSS )PXUP5FTU/BSS Discussions around 
 who is responsible for quality Discussions around
 what the right ways to test or 
 what tools should be used 
 to improve quality Discussions around
 what the ROI is for investing
 in quality *UT/051FSGFDU"OBMZTJT -PXFS ˏYasuharuNishi ˏmkwrd @mkwrd
  20. ੹೚φϥςΟϒ ݕূφϥςΟϒ Ձ஋φϥςΟϒ ୭͕඼࣭ʹ੹೚Λ͔͕࣋ͭ
 ߟ͑ΒΕɺޠΒΕ͍ͯΔ ඼࣭޲্ʹͭͳ͕Δ
 ਖ਼͍͠ςετٕ๏͸ͲΕ͔ɾ
 ͲͷπʔϧΛ࢖͏΂͖͔͕
 ߟ͑ΒΕɺޠΒΕ͍ͯΔ ඼࣭ʹ౤ࢿͨ͠৔߹ͷݟฦΓ͕


    ߟ͑ΒΕɺޠΒΕ͍ͯΔ 7BMVF/BSS 0XOFSTIJQ/BSS )PXUP5FTU/BSS Discussions around 
 who is responsible for quality Discussions around
 what the right ways to test or 
 what tools should be used 
 to improve quality Discussions around
 what the ROI is for investing
 in quality ඼࣭φϥςΟϒ Quality Narrative
  21. ͜ͷൃදʹ͓͚Δ ʮจԽʯͷఆٛ จԽͱ͸ɺݸਓ͓Αͼूஂ͕ બͿߦಈʹର͢ΔՁ஋෇͚ͷ ݯઘͱͳΔɺूஂͷߟ͑ํͰɺ ͦͷଘࡏΛೝ஌͍ͯ͠Δ͔ ൱͔ʹ͔͔ΘΒͣɺ ଘࡏ͢Δ΋ͷͰ͋Δɻ A "Culture"

    is the way of thinking of a group, which gives the reasonable value to activities performed by person in their group or the group itself. It exists whether or not its existence is recognized. Definition of "Culture"
 in this session @mkwrd ࠶ܝɿReposted
  22. Mark Ward, 2022-05-21, Scrum Fest Niigata 2022 Modern Test Management,

    Intermediate Session ඼࣭จԽࢼ࿦ͱ ʰLEADING QUALITYʱ Why Quality Culture Matters Now? @mkwrd &