a customer, how many bucks does she leave behind in the whole lifespan you have her as a customer? •CAC = Customer Acquisition Cost •LTV = Customer Lifetime Value •A CAC : LTV ratio of 1 : 3 or better = good
/ 1” by Fred “AVC” Wilson •What is the % of all your registered users that will use the service or app Monthly / Daily / Concurrent (At Any Given Time)? •30/10/1 or better is good •Especially important for B2C apps
subscribers who cut ties with your service or company during a given time period. These customers have “churned.” READ: http://churn-rate.com CHURN RATE
- Total Available Market Theoretical total market size or customer mass with problem today •SAM - Serviceable Available Market Theoretical total market size or customer mass that are able to use / purchase a solution like yours right now •SOM - Serviceable Obtainable Market (or TM - Target Market) Your target market cap or customer base within the next 2-3 years, your credible ambition TAM SAM SOM