Tools and software enterprise users have to work with on a daily basis are often described as "ugly" and "hard to use". Most of those tools are built by IT teams with no designers in the process.
I share my UX research process for the redesign of a tool used by 1000+ internal users on a daily basis: the challenges for researchers, how to overcome them, what surprised me, what I love about working in Enterprise UX and how to grow in such environments.
I think there's a lot of missed opportunities in those environments and a huge potential for more UX work. Let's improve our internal employees' tools!