Introduction to business: operations management

CC-BY-SA

1. Operations management cc licensed ( BY NC ND ) flickr photo by Michael Holden: http://flic.kr/p/dwpLTP
2. Quiz • Closed book/closed notes • You may collaborate with your team • You are responsible for the answers on your quiz • You do not have to choose the same answers as your team • Put phones away
3. Operations management • Operations:  production of goods & services  value-added activities to convert inputs into outputs  management of resources  distribution of goods & services
4. creative commons licensed (BY-SA) flickr photo by r3v || cls http://flickr.com/photos/xt0ph3r/3591236086 Operations management is a system
5. creative commons licensed (BY-NC) flickr photo by Jukie Bot: https://flic.kr/p/69a35f
6. • efficiency • low cost • "doing the thing right" • effectiveness • quality • "doing the right thing"
7. inputs->outputs
8. inputs?
9. Capital photo: Library of Congress
10. creative commons licensed (BY-NC-ND) flickr photo by jcolman: https://flic.kr/p/6rxrjx Human resources
11. Natural resources flickr photo by matt.hintsa https://flic.kr/p/5tGgz8 shared under a Creative Commons (BY-NC-ND) license
12. Information flickr photo by BobMical https://flic.kr/p/nK7kRW shared under a Creative Commons (BY) license
13. Raw materials photo: Library of Congress
14. Customers flickr photo by eliduke https://flic.kr/p/21VsRf sh under a Creative Commons (BY-SA) license
15. outputs?
16. Goods flickr photo by <Fernando> https://flic.kr/p/6qHcTW shared under a Creative Commons (BY-NC-SA) license
17. Services photo: Library of Congress
18. creative commons licensed (BY) flickr photo by nateOne: https://flic.kr/p/6mZSmM
19. Difference between goods & services • intangibility • customization • customers • perishability
20. Servicescape flickr photo by gorriti https://flic.kr/p/d48rf shared under a Creative Commons (BY-SA) license
21. Servicescape characteristics Ambience Functionality Signs/symbols/artifacts
22. production methods?
23. flickr photo by ZakVTA https://flic.kr/p/5FM2b6 shared under a Creative Commons (BY-NC-SA) license
24. C.F. Martin & Co. Custom Shop photo ©www.martinguitar.com/
25. Howard Klepper Guitars: Every guitar I build is a one-of- a-kind, custom instrument. I have no standard model names or numbers. I work slowly; my output is about 10 guitars each year. I work on my guitars one at a time, and do not have more than two under construction--in different stages--at any time. This allows me always to be attentive to an instrument's unique qualities. It also allows me to keep feeling that my work is fun. photo ©www.alliedlutherie.com
26. capacity planning
27. how much?
28. forecast demand
29. too little?
30. too much?
31. facility location?
34. • Shipping/transportation • Employees • Low costs • Financial incentives • Energy • Standard of living • Land • Materials
35. flickr photo by missha https://flic.kr/p/4ndKGt shared under a Creative Commons (BY-NC-SA) license
36. flickr photo by BenFrantzDale https://flic.kr/p/5vbm6 shared under a Creative Commons (BY-NC-SA) license
38. flickr photo by JeepersMedia https://flic.kr/p/nWV6oA shared under a Creative Commons (BY) license
39. inventory
40. what's wrong with inventory?
41. JIT Just in Time
42. what's wrong with JIT?
43. flickr photo by DVIDSHUB https://flic.kr/p/9r3NuZ shared under a Creative Commons (BY) license
44. effects?
46. quality • quality control • inspection • quality assurance • process
47. total quality management (TQM) • management commitment • customer satisfaction • employee involvement • continuous improvement ©2007 Prentice Hall 4-47
48. statistical process control • 6σ • Fewer than 3.4 defects per million • 99.99966% yield • define • measure • analyze • improve • control
49. benchmarking
50. certification • ISO: int'l org. for standards • ISO 9000: quality • ISO 14000: environmental