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Accessibility Findings - Access To Work - DWP D...

Tom Morgan
July 07, 2017
Design
0
71

Accessibility Findings - Access To Work - DWP Digital

A summary of the different things we found testing the service with people who had various types of assistive technology support or just had particular needs because of their condition.

Tom Morgan

July 07, 2017
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Transcript

  1. Tom Morgan @morganesque Access To Work Accessibility Findings

  2. Access To Work – DWP @morganesque A grant you can

    apply for if you have a disability or health condition that makes it difficult for you to do parts of your job.

  3. Access To Work – DWP @morganesque

  4. Access To Work – DWP @morganesque discretionary

  5. Access To Work – DWP @morganesque work tasks + disability

  6. Access To Work – DWP @morganesque • Guerilla testing •

    Lab testing • Accessibility testing
  7. None
  8. None

  9. What have we learnt?

  10. Access To Work – DWP @morganesque People told Dragon the

    box they wanted to edit by saying the label.

  11. Access To Work – DWP @morganesque

  12. Access To Work – DWP @morganesque Blind or visually impaired

    people used section numbers to check the form submitted OK.

  13. Access To Work – DWP @morganesque

  14. Access To Work – DWP @morganesque ZoomText doesn’t always take

    people back to the top of the page.
  15. None
  16. None

  17. Access To Work – DWP @morganesque

  18. Access To Work – DWP @morganesque

  19. None

  20. Access To Work – DWP @morganesque Everyone was keen to

    get to the bit where they could tell us their story.
  21. None
  22. None

  23. Access To Work – DWP @morganesque People with autism found

    big, general, open ended questions very stressful.

  24. Access To Work – DWP @morganesque Deaf / hearing impaired

    15%

  25. Access To Work – DWP @morganesque Many deaf people regarded

    English as a second language.

  26. Access To Work – DWP @morganesque Ils ont tendance à

    agir de la même façon que moi quand je suis en train de lire le français.

  27. Access To Work – DWP @morganesque Their fear was that

    bad spelling would obscure what they meant, and give an impression of stupidity.
  28. None
  29. None
  30. None
  31. None
  32. None

  33. Access To Work – DWP @morganesque In many ways government

    is behind the outside world.

  34. Access To Work – DWP @morganesque Can I just email

    you? Yes, but it’s very very dangerous!

  35. Access To Work – DWP @morganesque A reasonable adjustment

  36. Access To Work – DWP @morganesque

  37. Access To Work – DWP @morganesque

  38. Access To Work – DWP @morganesque

  39. Access To Work – DWP @morganesque Dragon knows your input

    types.

  40. Access To Work – DWP @morganesque Doing the hard work

    to make things inaccessible.

  41. Access To Work – DWP @morganesque

  42. Access To Work – DWP @morganesque We accept: “9” “09”

    “September” “Sept”

  43. Access To Work – DWP @morganesque 2012 The user said:

    “nine”

  44. ERROR!!! Enter a valid start date.

  45. Access To Work – DWP @morganesque The user said: “the

    number nine” 2012

  46. ERROR!!! Enter a valid start date.

  47. Access To Work – DWP @morganesque 2012 The user said:

    “oh nine”

  48. ERROR!!! Enter a valid start date.

  49. Access To Work – DWP @morganesque 2012 The user said:

    “zero nine”

  50. what is good accessiblity testing?

  51. Access To Work – DWP @morganesque It’s not all about

    the <HTML />

  52. Access To Work – DWP @morganesque “What we really need

    to do to design, is look at the extremes” – Dan Formosa, Smart Design, “Objectified”

  53. the future

  54. Access To Work – DWP Tom Morgan

  55. Fin