$30 off During Our Annual Pro Sale. View Details »

Accessibility Findings - Access To Work - DWP Digital

Accessibility Findings - Access To Work - DWP Digital

A summary of the different things we found testing the service with people who had various types of assistive technology support or just had particular needs because of their condition.

Tom Morgan

July 07, 2017
Tweet

More Decks by Tom Morgan

Other Decks in Design

Transcript

  1. Tom Morgan
    @morganesque
    Access To Work
    Accessibility Findings

    View Slide

  2. Access To Work – DWP
    @morganesque
    A grant you can apply for if you
    have a disability or health
    condition that makes it difficult
    for you to do parts of your job.

    View Slide

  3. Access To Work – DWP
    @morganesque

    View Slide

  4. Access To Work – DWP
    @morganesque
    discretionary

    View Slide

  5. Access To Work – DWP
    @morganesque
    work tasks + disability

    View Slide

  6. Access To Work – DWP
    @morganesque
    • Guerilla testing
    • Lab testing
    • Accessibility testing

    View Slide

  7. View Slide

  8. View Slide

  9. What have
    we learnt?

    View Slide

  10. Access To Work – DWP
    @morganesque
    People told Dragon the
    box they wanted to
    edit by saying the label.

    View Slide

  11. Access To Work – DWP
    @morganesque

    View Slide

  12. Access To Work – DWP
    @morganesque
    Blind or visually impaired
    people used section
    numbers to check the
    form submitted OK.

    View Slide

  13. Access To Work – DWP
    @morganesque

    View Slide

  14. Access To Work – DWP
    @morganesque
    ZoomText doesn’t always
    take people back to the
    top of the page.

    View Slide

  15. View Slide

  16. View Slide

  17. Access To Work – DWP
    @morganesque

    View Slide

  18. Access To Work – DWP
    @morganesque

    View Slide

  19. View Slide

  20. Access To Work – DWP
    @morganesque
    Everyone was keen to
    get to the bit where they
    could tell us their story.

    View Slide

  21. View Slide

  22. View Slide

  23. Access To Work – DWP
    @morganesque
    People with autism found
    big, general, open ended
    questions very stressful.

    View Slide

  24. Access To Work – DWP
    @morganesque
    Deaf / hearing impaired
    15%

    View Slide

  25. Access To Work – DWP
    @morganesque
    Many deaf people
    regarded English as
    a second language.

    View Slide

  26. Access To Work – DWP
    @morganesque
    Ils ont tendance à agir de
    la même façon que moi
    quand je suis en train de
    lire le français.

    View Slide

  27. Access To Work – DWP
    @morganesque
    Their fear was that bad
    spelling would obscure
    what they meant, and give
    an impression of stupidity.

    View Slide

  28. View Slide

  29. View Slide

  30. View Slide

  31. View Slide

  32. View Slide

  33. Access To Work – DWP
    @morganesque
    In many ways
    government is behind
    the outside world.

    View Slide

  34. Access To Work – DWP
    @morganesque
    Can I just
    email you?
    Yes, but it’s
    very very
    dangerous!

    View Slide

  35. Access To Work – DWP
    @morganesque
    A reasonable adjustment

    View Slide

  36. Access To Work – DWP
    @morganesque

    View Slide

  37. Access To Work – DWP
    @morganesque

    View Slide

  38. Access To Work – DWP
    @morganesque

    View Slide

  39. Access To Work – DWP
    @morganesque
    Dragon knows
    your input types.

    View Slide

  40. Access To Work – DWP
    @morganesque
    Doing the hard
    work to make
    things inaccessible.

    View Slide

  41. Access To Work – DWP
    @morganesque

    View Slide

  42. Access To Work – DWP
    @morganesque
    We accept:
    “9”
    “09”
    “September”
    “Sept”

    View Slide

  43. Access To Work – DWP
    @morganesque
    2012
    The user said:
    “nine”

    View Slide

  44. ERROR!!!
    Enter a valid start date.

    View Slide

  45. Access To Work – DWP
    @morganesque
    The user said:
    “the number
    nine”
    2012

    View Slide

  46. ERROR!!!
    Enter a valid start date.

    View Slide

  47. Access To Work – DWP
    @morganesque
    2012
    The user said:
    “oh nine”

    View Slide

  48. ERROR!!!
    Enter a valid start date.

    View Slide

  49. Access To Work – DWP
    @morganesque
    2012
    The user said:
    “zero nine”

    View Slide

  50. what is good
    accessiblity
    testing?

    View Slide

  51. Access To Work – DWP
    @morganesque
    It’s not all about the

    View Slide

  52. Access To Work – DWP
    @morganesque
    “What we really need to
    do to design, is look at
    the extremes”
    – Dan Formosa, Smart Design, “Objectified”

    View Slide

  53. the future

    View Slide

  54. Access To Work – DWP
    Tom Morgan

    View Slide

  55. Fin

    View Slide