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Design in a Post-truth World

Tom Morgan
September 13, 2017

Design in a Post-truth World

A talk about how our relationship with the truth has changed and how that affects the way we work particularly in relation to agile and user centred design practices.

Tom Morgan

September 13, 2017
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Transcript

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  4. 1. a method to determine the truth
    2. once established, truths could be built upon

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  5. Useful truths

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  8. Uncomfortable truths

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  12. Incomprehensible truths

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  19. the truth is more
    complex than we
    can easily grasp

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  20. …but hang on a minute!

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  25. the truth is more
    extensive than we’d
    previously thought

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  26. Grand Narrative

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  37. the truth is less
    fixed than we’d
    previously realised

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  44. the truth is less
    knowable than we
    previously knew

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  47. more complex
    more extensive
    less fixed
    less knowable

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  53. approximate & incomplete
    TR TH

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  54. This is very big news,
    it’s important to know.
    And that’s why I’m
    bothering telling you so!”

    ~ Dr Seuss

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  55. We deal with
    approximations of
    the truth all the time

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  56. Database schemas

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  57. Business logic

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  58. Interface designs

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  59. Content

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  60. Process maps

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  61. User journeys

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  62. our view of the truth
    effects the way we
    work and what we
    expect to achieve

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  63. The old

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  68. The new

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  69. We start with the
    things that are least
    likely to change

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  71. The real probems
    are not going away

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  72. As a person with a disability or
    health condition I need support so
    I can live my life independently.

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  77. We favour
    continuous
    improvement

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  82. We incorporate
    feedback loops

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  87. We over
    communicate

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  91. We don’t expect
    our users to be
    just like us

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  96. “What we really need to
    do to design, is look at
    the extremes”
    – Dan Formosa, Smart Design, “Objectified”

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  97. We guess and
    then we test

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  98. Hypotheses

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  100. We've seen deaf users spending time describing situations
    which we don’t need that much detail about
    we believe this is because users such as there are in clearly
    defined and recognisable situations which we deal with regularly
    so if we allow these users to answer simpler more tailored
    questions
    then we’ll see them completing the transaction quicker & being
    more satisfied without impacting our ability to make a decision.

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  102. Don’t ask
    “When is it proven?”

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  103. Ask
    “When can we act?”

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  104. BEWARE
    THE DRIFT

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  105. Why do we drift away
    from these things and
    back toward our old
    view of the truth?

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  108. more complex
    more extensive
    less fixed
    less knowable

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  110. t
    Essentially, all models are
    wrong, but some are useful”

    – George Box

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  111. Thanks!
    @morganesque

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