Design in a Post-truth World

A talk about how our relationship with the truth has changed and how that affects the way we work particularly in relation to agile and user centred design practices.

Transcript

4. 1. a method to determine the truth 2. once established, truths could be built upon
5. Useful truths
8. Uncomfortable truths
12. Incomprehensible truths
19. the truth is more complex than we can easily grasp
20. …but hang on a minute!
25. the truth is more extensive than we’d previously thought
26. Grand Narrative
37. the truth is less fixed than we’d previously realised
44. the truth is less knowable than we previously knew
47. more complex more extensive less fixed less knowable
53. approximate & incomplete TR TH
54. This is very big news, it’s important to know. And that’s why I’m bothering telling you so!” “ ~ Dr Seuss
55. We deal with approximations of the truth all the time
56. Database schemas
57. Business logic
58. Interface designs
59. Content
60. Process maps
61. User journeys
62. our view of the truth effects the way we work and what we expect to achieve
63. The old
68. The new
69. We start with the things that are least likely to change
71. The real probems are not going away
72. As a person with a disability or health condition I need support so I can live my life independently.
77. We favour continuous improvement
82. We incorporate feedback loops
87. We over communicate
91. We don’t expect our users to be just like us
96. “What we really need to do to design, is look at the extremes” – Dan Formosa, Smart Design, “Objectified”
97. We guess and then we test
98. Hypotheses
100. We've seen deaf users spending time describing situations which we don’t need that much detail about we believe this is because users such as there are in clearly defined and recognisable situations which we deal with regularly so if we allow these users to answer simpler more tailored questions then we’ll see them completing the transaction quicker & being more satisfied without impacting our ability to make a decision.
102. Don’t ask “When is it proven?”
103. Ask “When can we act?”
104. BEWARE THE DRIFT
105. Why do we drift away from these things and back toward our old view of the truth?
108. more complex more extensive less fixed less knowable
110. t Essentially, all models are wrong, but some are useful” “ – George Box
111. Thanks! @morganesque