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UXA2023 George Aye - That Quiet Little Voice: W...

UXAustralia
August 24, 2023

UXA2023 George Aye - That Quiet Little Voice: When Design and Ethics Collide

The lack of a moral framework in the design disciple, let alone a set of ethical guidelines, put designers at great risk of doing more harm than good in the world.

UXAustralia

August 24, 2023
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  1. © Greater Good Studio 2023 That Quiet Little Voice: G

    R E A T E R G O O D S T U D I O U X A U S T R A L I A A U G U S T 2 5 , 2 0 2 3 When Design and Ethics Collide
  2. © Greater Good Studio 2023 Human-Centered Design 3 FRAMING Defining

    questions to answer and people to engage. RESEARCH Learning from people about their needs and values SYNTHESIS Finding patterns and areas of opportunity
 CONCEPTING Creating a high 
 volume of new ideas PROTOTYPING Making tangible 
 mock-ups and gathering feedback PILOTING Refining solutions in order to 
 pilot test
  3. © Greater Good Studio 2023 4 https://stanfordmag.org/contents/vice-made-nice July 2012 “Monsees

    and Bowen approached smokers on campus and asked them what they loved and hated about their habit.” “The complaints were consistent: fear of being seen with a cigarette and paranoia about smelling of smoke on a first date.” “Their first prototypes were ad- hoc assemblies of bespoke components and items found on drugstore shelves.”
  4. © Greater Good Studio 2023 5 https://stanfordmag.org/contents/vice-made-nice July 2012 “Monsees

    and Bowen approached smokers on campus and asked them what they loved and hated about their habit.” “The complaints were consistent: fear of being seen with a cigarette and paranoia about smelling of smoke on a first date.” “Their first prototypes were ad- hoc assemblies of bespoke components and items found on drugstore shelves.”
  5. © Greater Good Studio 2023 6 https://en.wikipedia.org/wiki/Juul “Altria (formerly Philip

    Morris Companies), acquired a 35% stake in Juul Labs for $12.8 billion on December 20, 2018.”
  6. © Greater Good Studio 2023 9 Design has adapted and

    diverged into many threads over decades.
  7. © Greater Good Studio 2023 10 Dieter Rams 1. Good

    design is innovative 2. Good design makes a product useful 3. Good design is aesthetic 4. Good design makes a product understandable 5. Good design is unobtrusive 6. Good design is honest 7. Good design is long-lasting 8. Good design is thorough down to the last detail 9. Good design is environmentally-friendly 10. Good design is as little design as possible
  8. © Greater Good Studio 2023 Status Quo is Unacceptable Lived

    Experience is Expertise Design is Transformative 15 Founding Beliefs
  9. workforce development • after-school tutoring • belonging • youth writing

    • childhood obesity • healthy eating • parent engagement • staff burnout • healthcare innovation • financial inclusion • tax prep teacher engagement • community organizing • college access and persistence • violence prevention • program integration • complex patient care • government finance • institutional racism • audience diversity • community development • neighborhood planning • HIV prevention • job skills • tenants’ rights • education policy • green space • education advocacy • digital medical records • early literacy high school choice • entrepreneurship • school transformation • social work innovation • youth character development • camp • reintegration grantmaking • donor engagement • board engagement • global health early childhood education • power analysis • community-police interaction • aging in place • teen sexual health • newborn care housing security • arts education • juvenile recidivism • climate justice
  10. © Greater Good Studio 2023 19 That Quiet Little Voice

    • What is Design’s relationship 
 to power and privilege? • Which humans are we centering when we say, “Human-Centered Design”? • Who gets to be called a designer? • How do we wean Design’s 
 addiction from whiteness? • How can designers say “No” to work when we need to pay off _____? • Design is often sink or swim but 
 why is drowning so common? • How do designers decide which 
 people-in-need to serve? • Why does philanthropy, not community, set the agenda 
 for social change? • What’s the cost of speaking up? 
 But what’s the cost if we don’t? • What right do I have to do this work?
  11. © Greater Good Studio 2023 20 Design Education’s Big Gap:

    Understanding the Role of Power It’s Time to Define What “Good” Means in Our Industry Surviving IDEO
  12. 21 © Greater Good Studio 2023 the ability to change

    another person’s reality Sara Cantor Executive Director 
 Greater Good Studio Power:
  13. Power asymmetry 23 © Greater Good Studio 2023 Law Enforcement

    Doctors Employers Funders Teachers Landlords Local Government Leadership Detainees Patients Employees Grantees Students Renters Community Front line staff Greater Good Studio
  14. © Greater Good Studio 2023 “The most common way people

    give up their power is by thinking they don’t have any.” 24 Alice Walker Author
  15. © Greater Good Studio 2023 We “Gut Check” all new

    business development, every Monday, with the whole studio 25
  16. © Greater Good Studio 2022 Dear _____________, Thank you for

    taking the time to answer our questions yesterday in response to our email. Unfortunately, we’ve come to the conclusion that we will be not submitting after all. We have greatly appreciated the care you have taken with our application and we hope you can appreciate that our decision to withdraw was not taken lightly. We believe that we do you best work when we take a human-centered approach to innovation. We do this by observing existing behaviors to draw upon for inspiration, which leads to the creation of new tools that we can prototype with people for their feedback. The way the _________ project is structured, is not the type of design work that we do best. We hope that our response can help you understand how we work as a firm as well as others in the field of human-centered innovation. We thank you for the opportunity to participate. Respectfully yours, George Aye 773-263-2603 Greater Good Studio greatergoodstudio.com @greatergood_ 28
  17. © Greater Good Studio 2022 Dear _____________, Thank you for

    taking the time to answer our questions yesterday in response to our email. Unfortunately, we’ve come to the conclusion that we will be not submitting after all. We have greatly appreciated the care you have taken with our application and we hope you can appreciate that our decision to withdraw was not taken lightly. We believe that we do ou best work when we take a human-centered approach to innovation. We do this by observing existing behaviors to draw upon for inspiration, which leads to the creation of new tools that we can prototype with people for their feedback. The way the _________ project is structured, is not the type of design work that we do best. We hope that our response can help you understand how we work as a firm as well as others in the field of human-centered innovation. We thank you for the opportunity to participate. Respectfully yours, George Aye 773-263-2603 Greater Good Studio greatergoodstudio.com @greatergood_ 29 Thanks No. It’s not you, it’s me. Justification Let’s stay friends.
  18. © Greater Good Studio 2023 What if saying, “No”, wasn’t

    seen as a 
 personal “preference” 34
  19. © Greater Good Studio 2023 Code of Ethics Standards for

    Practice Licensing and Accreditation Continued Education +++ 35 System of Accountability
  20. © Greater Good Studio 2023 39 Social Change by Design

    Database bit.ly/SocialChangeDatabaseBlogPost
  21. © Greater Good Studio 2023 42 Social Change by Design

    Database bit.ly/SocialChangeDatabaseBlogPost