The Human Factor

What does a crash in your app mean if it just happens to one person? What if that app is their only way to communicate with the outside world? What does a minor defect in your app mean when it’s supposed to be safeguarding the health of your community?

How does the context of the app change based on who’s using it and why?

This is the human factor—the way that our users and their use cases affect our testing.

Join Jenny Bramble as she describes several applications she’s worked on and how the human factor has impacted her team’s testing and their responses to defects. She’ll talk about the human side of use cases from communication to health to music to social media and how we can be better at our jobs with more empathy.

Transcript

1. THE HUMAN FACTOR @jennydoesthings
2. HI, I’M JENNY HUMAN INTERFACING IS MY FAVORITE THING MY PRONOUNS ARE SHE/HER @jennydoesthings
3. THE HUMAN FACTOR JENNY BRAMBLE - STAREAST 2021 @jennydoesthings
4. HOW DO HUMANS IMPACT YOUR TESTING? SO HERE’S A QUESTION
5. MY TESTING HAS ALWAYS BEEN VERY HUMAN-DRIVEN
6. I WANT YOU TO BE INTENTIONAL ABOUT YOUR USERS
7. EDGE CASES ARE ARTIFICIAL
8. WHAT’S A SEV 1 DEFECT?
9. HUMAN FACTOR AND IMPACT
10. COVID ATTESTATION
11. NO ONE TRUSTS YOU IF YOU SAY COVID THE HUMAN FACTOR @jennydoesthings
12. CREATE INTENTIONAL TRUSTWORTHINESS IMPACT @jennydoesthings
13. THE HECK DOES ATTESTATION MEAN? THE HUMAN FACTOR @jennydoesthings
14. WORDS MEAN THINGS SOMETIMES IMPACT @jennydoesthings
15. VOCABLE
17. VOCABLE
18. I’M NOT PARALYZED THE HUMAN FACTOR @jennydoesthings
19. STOP TALKING IMPACT @jennydoesthings
20. NINE CRASHES, BUT JUST FOR ONE USER THE HUMAN FACTOR @jennydoesthings
21. EVERYONE DESERVES A VOICE IMPACT @jennydoesthings
22. INDIE MUSIC SITES
23. THE MUSIC IS KIND OF AWFUL ON AVERAGE THE HUMAN FACTOR @jennydoesthings
24. PEOPLE ARE PASSIONATE IMPACT @jennydoesthings
25. FACEBOOK (AND OTHER SOCIAL MEDIA)
26. THIS IS THE ONLY WAY TO CONTACT SOME OF MY FRIENDS THE HUMAN FACTOR @jennydoesthings
27. MEMORIAL PAGES AND HISTORY THE HUMAN FACTOR @jennydoesthings
28. MANY INDIE ARTISTS USE SOCIAL TO MARKET THEMSELVES THE HUMAN FACTOR @jennydoesthings
29. EVEN TRIVIAL THINGS ARE IMPORTANT IMPACT @jennydoesthings
30. SO WHERE DO WE GO FROM HERE?
31. I WANT YOU TO BE INTENTIONAL ABOUT YOUR USERS
32. THINK ABOUT YOUR USERS
33. WHAT MAKES THEM ALIKE?
34. WHAT MAKES THEM DIFFERENT?
35. HOW ARE YOU DEFINING YOUR EDGE CASES?
36. WHO ARE YOU TESTING FOR?
37. QUESTIONS? @jennydoesthings
38. @JENNYDOESTHINGS FIND ME ONLINE! ▸ jenny.bramble@gmail.com ▸ http://twitter.com/jennydoesthings ▸ https://linkedin.com/in/ jennybramble ▸ http://jennydoesthings.com ▸ Willowtree!