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20230823_PLAIDのCustomer Engineerチームが拡大したので整えた話
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jumpei_ikegami
August 24, 2023
Technology
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220
20230823_PLAIDのCustomer Engineerチームが拡大したので整えた話
https://customer-x-engineer.connpass.com/event/288524/
jumpei_ikegami
August 24, 2023
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Transcript
PLAIDͷCustomer EngineerνʔϜ͕ ֦େͨ͠ͷͰ͑ͨ 2023.08.23(ਫ) ୈ19ճ CustomerܥΤϯδχΞ࠲ஊձ
࣍ 1. ͳͥCustomer EngineerΛ૿͢ඞཁ͕͔͋ͬͨʁ 2. CEνʔϜͷਓͱऔΓΈͷมભ 3. CEνʔϜ্ཱͪ͛ͰֶΜͩ͜ͱ 4. એ
3ߦͰ͍͏ͱʁ • PLAIDͷCustomer Engineer(CE)ɺ20221݄͔Βͷ1.5Ͱ12ਓ૿͑ͨ • νʔϜͱͯ͠ෳͷඪΛઓུతʹ͑Δঢ়ଶ·Ͱ͑ͨ • Γ͍ͨ͜ͱʹରͯ͠·ͩ·ͩCEΓͳ͍ͷͰɺࠓޙ࠾༻Λଓ͚͍ͯ͘
3ߦͰ͍͏ͱʁ • PLAIDͷCustomer Engineer(CE)ɺ20221݄͔Βͷ1.5Ͱ12ਓ૿͑ͨ • νʔϜͱͯ͠ෳͷඪΛઓུతʹ͑Δঢ়ଶ·Ͱ͑ͨ • Γ͍ͨ͜ͱʹରͯ͠·ͩ·ͩCEΓͳ͍ͷͰɺࠓޙ࠾༻Λଓ͚͍ͯ͘ PLAID CEνʔϜͷมԽΛ
ࣾυΩϡϝϯτަ͑ͯདʑʹެ։͠·͢ʂ
gami (@jumpei_ikegami) • ܦྺ ◦ 2016ʙ: PLAID ΤϯδχΞ → Customer
Engineer ◦ 2015ʙ: ࢜௨ ߦܥSE ◦ ʙ2014: ౦ژେֶܦࡁֶ෦ • ͜Ε·Ͱͷݸਓ׆ಈ ◦ [Πϕϯτ] CustomerܥΤϯδχΞ࠲ஊձओ࠵ ◦ [ֶशίϯςϯπ੍࡞] Udemy, note, YouTube ◦ [ࣥච]ʰશSIerग़ϚχϡΞϧʱ ◦ [ొஃ] σϒετ2019, σϒαϛ2020, σϒαϛ2021 Summer ◦ [Podcast] ͕͠ͳ͍ϥδΦ ύʔιφϦςΟ ࣗݾհ
ͳͥCEΛ૿͢ඞཁ͕͔͋ͬͨʁ
PLAIDʹ͍ͭͯ • KARTEͱ͍͏SaaSϓϩμΫτΛఏڙ ◦ σδλϧʹ͓͚ΔϢʔβʔղੳΞΫγϣϯ৴ ◦ ओʹϚʔέςΟϯάαϙʔτྖҬͰར༻͞ΕΔ ◦ ΤϯλʔϓϥΠζ͚
KARTEཧը໘ʢϢʔβʔϦετʣ
KARTEཧը໘ʢΞΫγϣϯΤσΟλʣ
ͳͥCEΛ૿͢ඞཁ ͕͔͋ͬͨʁ 1. KARTEͷಋೖ׆༻ʹΤϯδχΞϦϯάεΩϧ͕ඞཁ ◦ WebNativeAppͷSDKಋೖ ◦ Ϣʔβʔʹදࣔ͢ΔΞΫγϣϯΛHTML/CSS/JSͰ࣮ ◦ SQLʹΑΔσʔλͷՃɾநग़
◦ Node.jsΛͬͨ֎෦࿈ܞػೳͷ࣮ 2. CEͰΧόʔ͖͢ྖҬ͕ൣ ◦ ϓϦηʔϧε ◦ ςΫχΧϧαϙʔτ ◦ ιϦϡʔγϣϯ࣮ ◦ Professional Service 3. ϓϩμΫτΛऔΓר͘ঢ়گͷෳࡶԽ ◦ ϓϩμΫτͷ૿Ճ ◦ ސ٬ͷ૿Ճ ◦ ׆༻ํ๏ͷଟ༷ԽɾߴԽ
KARTEपลͷσʔλͷྲྀΕ
ΞΫγϣϯΛΧελϚΠζ͢ΔʢHTML/CSS/JSʣ
σʔλΛՃɾநग़ɾੳ͢ΔʢSQLʣ
ϦΞϧλΠϜ֎෦࿈ܞج൫ KARTE Craft
֎෦γεςϜͱϦΞϧλΠϜ࿈ܞ͢ΔʢNode.jsʣ
ͳͥCEΛ૿͢ඞཁ ͕͔͋ͬͨʁ 1. KARTEͷಋೖ׆༻ʹΤϯδχΞϦϯάεΩϧ͕ඞཁ ◦ WebNativeAppͷSDKಋೖ ◦ Ϣʔβʔʹදࣔ͢ΔΞΫγϣϯΛHTML/CSS/JSͰ࣮ ◦ SQLʹΑΔσʔλͷՃɾநग़
◦ Node.jsΛͬͨ֎෦࿈ܞػೳͷ࣮ 2. CEͰΧόʔ͖͢ྖҬ͕ൣ ◦ ϓϦηʔϧε ◦ ςΫχΧϧαϙʔτ ◦ ιϦϡʔγϣϯ࣮ ◦ Professional Service 3. ϓϩμΫτΛऔΓר͘ঢ়گͷෳࡶԽ ◦ ϓϩμΫτͷ૿Ճ ◦ ސ٬ͷ૿Ճ ◦ ׆༻ํ๏ͷଟ༷ԽɾߴԽ
CEνʔϜͷਓͱऔΓΈͷมભ
νʔϜ্ཱͪ͛ظ ݄ CEਓ ग़དྷࣄ 2021 9݄ 1໊ CEνʔϜ࢝ಈ ɾgamiͱCSϝϯόʔ2໊Ͱ࢝ಈɻ࠷ॳBizOpsతͳػೳؚΜͰ͍ͨ
ɾͱʹ͔͘࠾༻ΛਐΊΔͨΊʹgamiͷΠϯλϏϡʔهࣄΛྔ࢈ͨ͠Γ 12݄ ୈ0ճʮCustomerܥΤϯδχΞ࠲ஊձʯ 2022 1-5݄ 7໊ ܭ6໊͕CEͱͯ͠JOIN ɾத్5໊ʢݩNRI, IBM, ϫʔΫεͳͲʣ ɾ৽ଔ1໊ʢظΠϯλʔϯܦ༝ʣ
[20219-12݄] ࠾༻ใͷͨΊͷΠϯλϏϡʔهࣄΛྔ࢈
νʔϜ͑ظ ݄ CEਓ ग़དྷࣄ 2022 7݄ 7໊ QuarterຖͷϑΥʔΧε੍Λ։࢝ ɾ3ϲ݄ຖʹෳςʔϚΛઃ͚ͯPJνʔϜΛΜͰେ͖ͳ՝Λղ͖ʹ͍͘
11-12݄ ৫্ͷҐஔ͚CEͰͷׂΛཧʢΦϑαΠτMTG ᶃʣ ɾEcosystem Dept ͷ General CE ͱ Product Dept ͷ Product CE 2023 3݄ CEओಋͰιϦϡʔγϣϯϒϩάΛ։ઃ 3-4݄ 11໊ ܭ4໊͕General CEʹJOIN ɾத్2໊ʢݩϫʔΫε, Kyndrylʣ ɾࣾҟಈ2໊ʢݩBizϝϯόʔʣ 4݄ CEͷOnboarding༻εΩϧϚοϓΛඋ Unit੍Λ։࢝ʢΦϑαΠτMTG ᶄʣ ɾSolution / CRE / Sales / Architect ͷ4 Unit
[20227݄] QuarterຖͷϑΥʔΧε੍Λ։࢝
[202211݄ࠒ] CE Λ General CE ͱ Product CE ʹׂ General
CE (10) Engineer PdM Designer Ecosystem Dept Ecosystem Engineer Product Dept Product CE (4)
[20234݄ࠒ] CE Onboarding༻εΩϧϚοϓ
[20233݄] CEओಋͰιϦϡʔγϣϯϒϩάΛ։ઃ
[20234݄ࠒ] Unit੍Λ։࢝
CEνʔϜ্ཱͪ͛ͰֶΜͩ͜ͱ
ʮCE࠾༻ʯʹؔ͢Δֶͼ • CEͷʮࣾձతࣄۀతՁʯɺʮָ͠͞ʯɺʮΩϟϦΞ૾ʯΛݴޠԽͯ͠ൃ৴͢Δͷେࣄ ◦ ϚΠφʔ৬छ͔ͭδΣωϥϦετͰʮΑ͘Θ͔ΒΜʯͱͳΓ͕ͪ • ʮඇελʔτΞοϓ͕͍ͩۙ৬छͷਓʯΛ࠾༻ͯ͠׳ΕͯΒ͏ͷ͕࠷ૣ͍ ◦ SIerͷSEςΫχΧϧηʔϧεɺେखύοέʔδϕϯμʔͷΤϯδχΞɺetc… ◦
ελʔτΞοϓͷCE/CREϨΞա͗ΔͷͰɺ͔ͦ͜Β࠾༻͢ΔͷఘΊΔ • Techࢤ͋ΔएखBizϝϯόʔ͔Βͷࣾҟಈશવ͋Γ ◦ ಛʹϓϦηʔϧεدΓͷׂͰcanΛ׆͔͍͢͠ ◦ ΤϯδχΞϦϯάεΩϧɺChat GPTʹॿ͚ͯΒ͍ͳ͕Β࣮Ͱؤுͬͯ֫ಘͯ͠Β͏
ʮνʔϜӡӦʯʹؔ͢Δֶͼ • ʮ3ϲ݄εύϯͰେ͖ΊͷඪʹऔΓΜͰৼΓฦΔʯͱ͍͏αΠΫϧྑ͔ͬͨ ◦ ͍ͭʮݸਓళʯʹͳΓ͕ͪɻେ͖ͳ՝์ஔ͞Ε͍͢ • Unit੍ͬͱগਓͷࠒ͔Β͍͍ͬͯ͘Β͍ྑ͔ͬͨ ◦ Ϧʔμʔʢgamiʣͷwill/canʹҾͬுΒΕͣʹॏཁͳςʔϚʹύϥϨϧʹऔΓΊΔ ◦
ϝϯόʔͷ׆ಈʹภΓΛ͚Δ͜ͱͰɺݸʑਓͷwill/canΛ׆͔͘͢͠ͳΔ • ΧΦεΛऴΘΒͤΔͨΊͷཧʹɺΦϑαΠτMTG͕͔ͳΓ༗ޮͩͬͨ ◦ ͷલͷۀ͔ΒΕͳ͍ͱظઢͷͳΜͯͰ͖ͳ͍ ◦ ιϦϡʔγϣϯϒϩά։ઃUnit੍։࢝ΦϑαΠτMTGͰܾ·ͬͨ
એ
PLAID Ͱ Customer Engineer Λେืूͯ͠·͢ʂ • ։ൃސ٬͖߹͍ͲͬͪΓ͍ͨδΣωϥϦετࢤͷํʹ͓͢͢Ίʂ • PLAID࠾༻αΠτ͔ΒɺؾܰʹΤϯτϦʔ͓ͪͯ͠·͢ʂ
Thank you !