Upgrade to Pro — share decks privately, control downloads, hide ads and more …

20230823_PLAIDのCustomer Engineerチームが拡大したので整えた話

20230823_PLAIDのCustomer Engineerチームが拡大したので整えた話

jumpei_ikegami

August 24, 2023
Tweet

More Decks by jumpei_ikegami

Other Decks in Technology

Transcript

  1. gami (@jumpei_ikegami) • ܦྺ ◦ 2016ʙ: PLAID ΤϯδχΞ → Customer

    Engineer ◦ 2015ʙ: ෋࢜௨ ߦ੓ܥSE ◦ ʙ2014: ౦ژେֶܦࡁֶ෦ • ͜Ε·Ͱͷݸਓ׆ಈ ◦ [Πϕϯτ] CustomerܥΤϯδχΞ࠲ஊձओ࠵ ◦ [ֶशίϯςϯπ੍࡞] Udemy, note, YouTube ◦ [ࣥච]ʰ׬શSIer୤ग़ϚχϡΞϧʱ ◦ [ొஃ] σϒετ2019, σϒαϛ2020, σϒαϛ2021 Summer ◦ [Podcast] ͕͠ͳ͍ϥδΦ ύʔιφϦςΟ ࣗݾ঺հ
  2. ͳͥCEΛ૿΍͢ඞཁ ͕͔͋ͬͨʁ 1. KARTEͷಋೖ΍׆༻ʹ͸ΤϯδχΞϦϯάεΩϧ͕ඞཁ ◦ Web΍NativeApp΁ͷSDKಋೖ ◦ Ϣʔβʔʹදࣔ͢ΔΞΫγϣϯΛHTML/CSS/JSͰ࣮૷ ◦ SQLʹΑΔσʔλͷՃ޻ɾநग़

    ◦ Node.jsΛ࢖ͬͨ֎෦࿈ܞػೳͷ࣮૷ 2. CEͰΧόʔ͢΂͖ྖҬ͕޿ൣ ◦ ϓϦηʔϧε ◦ ςΫχΧϧαϙʔτ ◦ ιϦϡʔγϣϯ࣮૷ ◦ Professional Service 3. ϓϩμΫτΛऔΓר͘ঢ়گͷෳࡶԽ ◦ ϓϩμΫτ਺ͷ૿Ճ ◦ ސ٬਺ͷ૿Ճ ◦ ׆༻ํ๏ͷଟ༷Խɾߴ౓Խ
  3. ͳͥCEΛ૿΍͢ඞཁ ͕͔͋ͬͨʁ 1. KARTEͷಋೖ΍׆༻ʹ͸ΤϯδχΞϦϯάεΩϧ͕ඞཁ ◦ Web΍NativeApp΁ͷSDKಋೖ ◦ Ϣʔβʔʹදࣔ͢ΔΞΫγϣϯΛHTML/CSS/JSͰ࣮૷ ◦ SQLʹΑΔσʔλͷՃ޻ɾநग़

    ◦ Node.jsΛ࢖ͬͨ֎෦࿈ܞػೳͷ࣮૷ 2. CEͰΧόʔ͢΂͖ྖҬ͕޿ൣ ◦ ϓϦηʔϧε ◦ ςΫχΧϧαϙʔτ ◦ ιϦϡʔγϣϯ࣮૷ ◦ Professional Service 3. ϓϩμΫτΛऔΓר͘ঢ়گͷෳࡶԽ ◦ ϓϩμΫτ਺ͷ૿Ճ ◦ ސ٬਺ͷ૿Ճ ◦ ׆༻ํ๏ͷଟ༷Խɾߴ౓Խ
  4. νʔϜ্ཱͪ͛ظ ೥ ݄ CEਓ਺ ग़དྷࣄ 2021೥ 9݄ 1໊ CEνʔϜ࢝ಈ ɾgamiͱCSϝϯόʔ2໊Ͱ࢝ಈɻ࠷ॳ͸BizOpsతͳػೳ΋ؚΜͰ͍ͨ

    ɾͱʹ͔͘࠾༻ΛਐΊΔͨΊʹgamiͷΠϯλϏϡʔهࣄΛྔ࢈ͨ͠Γ 12݄ ୈ0ճʮCustomerܥΤϯδχΞ࠲ஊձʯ 2022೥ 1-5݄ 7໊ ܭ6໊͕CEͱͯ͠JOIN ɾத్5໊ʢݩNRI, IBM, ϫʔΫεͳͲʣ ɾ৽ଔ1໊ʢ௕ظΠϯλʔϯܦ༝ʣ
  5. νʔϜ੔͑ظ ೥ ݄ CEਓ਺ ग़དྷࣄ 2022೥ 7݄ 7໊ QuarterຖͷϑΥʔΧε੍Λ։࢝ ɾ3ϲ݄ຖʹෳ਺ςʔϚΛઃ͚ͯPJνʔϜΛ૊ΜͰେ͖ͳ՝୊Λղ͖ʹ͍͘

    11-12݄ ૊৫্ͷҐஔ෇͚΍CE಺Ͱͷ໾ׂΛ੔ཧʢΦϑαΠτMTG ᶃʣ ɾEcosystem Dept ͷ General CE ͱ Product Dept ͷ Product CE ΁ 2023೥ 3݄ CEओಋͰιϦϡʔγϣϯϒϩάΛ։ઃ 3-4݄ 11໊ ܭ4໊͕General CEʹJOIN ɾத్2໊ʢݩϫʔΫε, Kyndrylʣ ɾࣾ಺ҟಈ2໊ʢݩBizϝϯόʔʣ 4݄ CEͷOnboarding༻εΩϧϚοϓΛ੔උ Unit੍Λ։࢝ʢΦϑαΠτMTG ᶄʣ ɾSolution / CRE / Sales / Architect ͷ4 Unit
  6. [2022೥11݄ࠒ] CE Λ General CE ͱ Product CE ʹ෼ׂ General

    CE (10) Engineer PdM Designer Ecosystem Dept Ecosystem Engineer Product Dept Product CE (4)
  7. ʮCE࠾༻ʯʹؔ͢Δֶͼ • CEͷʮࣾձతࣄۀతՁ஋ʯɺʮָ͠͞ʯɺʮΩϟϦΞ૾ʯΛݴޠԽͯ͠ൃ৴͢Δͷେࣄ ◦ ϚΠφʔ৬छ͔ͭδΣωϥϦετͰʮΑ͘Θ͔ΒΜʯͱͳΓ͕ͪ • ʮඇελʔτΞοϓ͕͍ͩۙ৬छͷਓʯΛ࠾༻ͯ͠׳Εͯ΋Β͏ͷ͕࠷΋ૣ͍ ◦ SIerͷSE΍ςΫχΧϧηʔϧεɺେखύοέʔδϕϯμʔͷΤϯδχΞɺetc… ◦

    ελʔτΞοϓͷCE/CRE͸ϨΞա͗ΔͷͰɺ͔ͦ͜Β࠾༻͢Δͷ͸ఘΊΔ • Techࢤ޲͋ΔएखBizϝϯόʔ͔Βͷࣾ಺ҟಈ΋શવ͋Γ ◦ ಛʹϓϦηʔϧεدΓͷ໾ׂͰcanΛ׆͔͠΍͍͢ ◦ ΤϯδχΞϦϯάεΩϧ͸ɺChat GPTʹॿ͚ͯ΋Β͍ͳ͕Β࣮຿Ͱؤுͬͯ֫ಘͯ͠΋Β͏
  8. ʮνʔϜӡӦʯʹؔ͢Δֶͼ • ʮ3ϲ݄εύϯͰେ͖Ίͷ໨ඪʹऔΓ૊ΜͰৼΓฦΔʯͱ͍͏αΠΫϧ͸ྑ͔ͬͨ ◦ ͍ͭʮݸਓ঎ళʯʹͳΓ͕ͪɻେ͖ͳ՝୊͸์ஔ͞Ε΍͍͢ • Unit੍͸΋ͬͱগਓ਺ͷࠒ͔Β΍ͬͯ΋͍͍͘Β͍ྑ͔ͬͨ ◦ Ϧʔμʔʢgamiʣͷwill/canʹҾͬுΒΕͣʹॏཁͳςʔϚʹύϥϨϧʹऔΓ૊ΊΔ ◦

    ϝϯόʔͷ׆ಈʹภΓΛ෇͚Δ͜ͱͰɺݸʑਓͷwill/canΛ׆͔͠΍͘͢ͳΔ • ΧΦεΛऴΘΒͤΔͨΊͷ੔ཧʹ͸ɺΦϑαΠτMTG͕͔ͳΓ༗ޮͩͬͨ ◦ ໨ͷલͷۀ຿͔Β཭Εͳ͍ͱ௕ظ໨ઢͷ࿩ͳΜͯͰ͖ͳ͍ ◦ ιϦϡʔγϣϯϒϩά։ઃ΍Unit੍։࢝΋ΦϑαΠτMTGͰܾ·ͬͨ