on-site companies, people can visit each other at their desk to ask a question or just listen to conversations going on around them. While these are certainly convenient for receiving quick answers, they can also be distracting and make companies less productive. By adopting a handbook- first approach, team members have “a single source of truth” for answers. Even though documentation takes a little more time upfront, it prevents people from having to ask the same question repeatedly. Remote work is what led to the develop-ment of GitLab’s publicly viewable handbook. “ 20 https://about.gitlab.com/resources/downloads/ebook-remote-playbook.pdf