Good for Whom? Harvard University Libraries

As libraries evolve, technological solutions for many of the problems librarians face on a daily basis become more and more enticing. While many of the technological wonders do make our work lives better, they often affect our members in ways that are not well understood. How do we find solutions to our problems that are good for everyone? This is not a new question. Libraries can learn from how others have balanced the effects technologies have on people throughout times of great change.

Presented at Harvard University Libraries, June 2nd, 2015.

Transcript

1. GOOD FOR WHOM? MATTHEW REIDSMA GRAND VALLEY STATE UNIVERSITY
2. These wonderfully intricate things we build have become part of people’s lives, things they use every day. “ Trent Walton “Tongue-Tied,” The Manual, Vol. 2, 2011. p.70
3. http://sitorsquat.com
13. “ Indifference towards people and the reality in which they live is the one and only cardinal sin in design. Dieter Rams
14. “ Kendra Shimmell People may think that design is about screens, objects, or logos, but it’s actually about people. https://twitter.com/MrAlanCooper/status/263730888678993921
15. https://twitter.com/#!/ebellempire/status/172355190232592384
16. GET HERE? HOW DID WE
18. Design for the person at the next bench. “ Hewlett-Packard
19. Welcome to OPAC Catalog of Your Local Library You may search for: A > AUTHOR T > TITLE J > JOURNAL B > AUTHOR/TITLE SEARCH S > SUBJECT W > KeyWORD C > LC CALL NO P > Repeat PREVIOUS Search R > RESERVE Lists I > Library INFORMATION O > OTHER Libraries F > Campus/Faculty Information database V > VIEW your circulation record D > DISCONNECT Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)
20. HOW DO WE DO THIS?
21. HOW DO THEY DO THIS?
22. MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/
23. MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE
24. MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE ALL KNOWLEDGE
25. http://www.uie.com/articles/magic_escalator/ MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE
26. http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE
27. http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE
28. http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE } KNOWLEDGE GAP MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE
29. CURRENT KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TARGET KNOWLEDGE MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE
30. CURRENT KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TRAIN IN G MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE
31. http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE
32. http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE SIM PLIFYIN G MAGICAL ESCALATOR OF ACQUIRED KNOWLEDGE
33. http://www.uie.com/articles/magic_escalator/ TRAIN IN G
34. HOW DO WE DO THIS?
35. http://www.uie.com/articles/magic_escalator/ SIM PLIFYIN G
36. HOW DO THEY DO THIS?
37. The Inmates are Running the Asylum There is little difference technically between a complicated, confusing program and a simple, fun, and powerful product. “ Alan Cooper
38. The Inmates are Running the Asylum The difference is one of culture, training, and attitude of the people who make them. “ Alan Cooper
39. HOW WE CHOOSE, DESIGN, CREATE OUR TOOLS, POLICIES, SERVICES
40. Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160. FUNCTIONAL 1 2 3
41. WHAT IT DOES
42. Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160. FUNCTIONAL 1 2 3 BEHAVIORAL
43. HOW TO DO IT
44. INTERNAL QUESTIONS
45. HOW DO WE DO THIS?
46. “ The library world has been far too gullible, far too willing to regard any technical advance as a service advance. Jonathan D. Lauer & Steve McKinzie Lauer, J. & McKinzie, S. (2002/2003). Bad moon rising: a candid examination of digital reference and what it means to the profession. The Reference Librarian, 79/80, 46..
47. Your members don’t come to the library to find books, or magazines, journals, films or musical recordings. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
48. They come to hide from reality or understand its true nature. They come to find solace or excitement, companionship or solitude. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
49. [Libraries] let people transform themselves through access to information and one another. “ Andromeda Yelton andromedayelton.com/blog/2015/02/16/c4l15-keynote-transcript/ Photo: Molly Tomlinson photoclave.com/
50. Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160. FUNCTIONAL 1 2 3 BEHAVIORAL HUMAN
51. FEEL HOW PEOPLE
52. People will forget what you said, and what you did, but they will never forget how you made them feel. “ Maya Angelou
53. Designing for Emotion Designing an interface to be usable is like a chef creating edible food. “ Aarron Walter
54. Aarron Walter, Designing for Emotion
55. Aarron Walter, Designing for Emotion
56. EXTERNAL QUESTION
57. HOW DO THEY DO THIS?
58. http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/ User experience isn’t about expert intuition, it’s about expert listening. “ Whitney Hess
59. HUMAN 3 1 2 BEHAVIORAL FUNCTIONAL
60. HUMAN 3 1 2 BEHAVIORAL FUNCTIONAL
61. PEOPLE OVER PROCESSES
62. PEOPLE YOUR LIBRARY IS
64. http://usablelibrary.org
65. http://libux.co
66. http://futurelib.wordpress.com
67. http://weaveux.org
68. http://twitter.com/HogwartsUXLib
69. “The Space Between You and Me,” The Manual, Issue #1, 2012. Good technology makes us feel like we are inching closer to who we truly want to be. “ Frank Chimero
70. Designing for Emotion “ Aarron Walter We [should] stop thinking of the interfaces we design as dumb control panels, and think of them as the people our target audience wants to interact with.
71. Junod, Tom. “Can You Say...Hero?” Esquire. November, 1998. We make so many connections here on earth. Look at us—I’ve just met you, but I’m investing in who you are, and who you will be, and I can’t help it. “ Fred Rogers
72. THANKYOU
73. THANKYOU