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デザインに込められたエモを知りたい/Emotion in Service Design
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mogaming
July 10, 2018
Design
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8k
デザインに込められたエモを知りたい/Emotion in Service Design
DXEL1で発表した内容です!
mogaming
July 10, 2018
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Transcript
σβΠϯʹࠐΊΒΕͨΤϞΛΓ͍ͨ BU%9&- J04"QQ%FWFMPQFS"1*%FWFMPQFS !@NPHBNJOH
w !@NPHBNJOH w J04"1*࡞ͬͯ·͢!%F/" w αʔϏε࡞Δͷେ͖ w σβΠφ͞Μͱྑ͘ͳΓ͍ͨ
"CPVU.F
͜ͷൃදʹ͍ͭͯ 5XJUUFS࠙ձͰ Ͳ͠Ͳ͠͝ҙݟ͍ͩ͘͞
લఏɿ͜͜Ͱ͍͏σβΠϯ w ը໘ͷϏδϡΞϧσβΠϯ w Ͳͷը໘ͰͲͷΑ͏ʹػೳΛఏڙ͢Δͷ͔
લఏɿ΅͘ͷνʔϜͷαʔϏε։ൃͷεεϝํ a৽͍͠ʓʓͷػೳΛఏڙ͠Α͏
લఏɿ΅͘ͷνʔϜͷαʔϏε։ൃͷεεϝํ اը࿅Δ
લఏɿ΅͘ͷνʔϜͷαʔϏε։ൃͷεεϝํ σβΠφ͞Μ͕4LFUDIʹى͜͢
લఏɿ΅͘ͷνʔϜͷαʔϏε։ൃͷεεϝํ ΤϯδχΞ͕ͦΕΛݟͯܗʹ͢Δ
લఏɿ΅͘ͷνʔϜͷαʔϏε։ൃͷεεϝํ Ͱ͖ͨͷΛσβΠφ͞ΜʹݟͤΔ
લఏɿ΅͘ͷνʔϜͷαʔϏε։ൃͷεεϝํ ܁Γฦ͢
΅͘ࢥͬͨ σβΠϯʹࠐΊΒΕͨΤϞΛΓ͍ͨͳ͋
΅͕͘ߟ͍͑ͯͨΤϞͱ ΤϞͬͯԿͩʁ
΅͕͘ߟ͍͑ͯͨΤϞͱ ئ͍ɾ͍ɾૂ͍
΅͕͘ߟ͍͑ͯͨΤϞͱ ʮ͋͊ʙ࠷ߴΜʙʯ
ΤϞΛͬͯͲ͏͢Δ ͰɺΤϯδχΞ͕ΤϞΛͬͯԿ͕خ͍͠Μͩ
w ΤϞʹٕ͋ͬͨज़αΠυ͔ΒͷఏҊͰ͖ͦ͏ w ։ൃͷϞνϕʔγϣϯ্͕͕Γͦ͏ w σβΠφ͞ΜͱΘ͔Γ͍͕͕͋͋Γͦ͏ ΤϯδχΞ͕σβΠϯͷΤϞΛΔϝϦοτʢ૾ʣ
w ΤϯδχΞ͕ݟҧ͍ͳ͜ͱݴͬͯ͘Δͷ͕ݮΓͦ͏ w ͔ͨ͠͠ΒΤϞΛ࠶֬ೝͰ͖Δ͔ σβΠφ͞Μ͕σβΠϯͷΤϞΛڭ͑ΔϝϦοτʢ૾ʣ
ΤϞΛΔͨΊʹ ΤϞΛΔͨΊͷखஈԿ͕͋ΔͩΖ͏͔
ΤϯδχΞ͕σβΠϯͷΤϞΛΔͨΊͷखஈ ΤϯδχΞ͕ΤϞΛΈऔΔ
ΤϯδχΞ͕σβΠϯͷΤϞΛΔͨΊͷखஈ σβΠφ͞Μʹฉ͘
ΤϯδχΞ͕σβΠϯͷΤϞΛΔͨΊͷखஈ σβΠϯͷΤϞΛڞ༗ͯ͠Β͏ձΛ։͘
ΤϯδχΞ͕σβΠϯͷΤϞΛΔͨΊͷखஈ σβΠϯͷΤϞΛڞ༗ͯ͠Β͏ձ
ΤϯδχΞ͕σβΠϯͷΤϞΛΔͨΊͷखஈ ུͯ͠ΤϞձʁ
͍͖ͬͯ Α͠ɺͱΓ͋͑ͣΤϞձͬͯΈΑ͏
#Θ͍͕10ͧ $%6*69σβΠφʔͰ͢Α $8FC'SPOUॻ͍ͯ·͢ ''''όοΫΤϯυ͓Εͨͪʹ·͔ͤΖʂ ݽߴͷJ04ΤϯδχΞͳΓʜ લఏɿ΅͕͍͘ΔνʔϜ
w ߹ܭਓͷϓϩμΫτ։ൃνʔϜ w αʔϏεͷϦχϡʔΞϧΛ͍ͯ͠Δ w ͕Α͍ લఏɿ΅͕͍͘ΔνʔϜ
͍͖ͬͯ ΤϞձΔͧ
ΤϞձʹݺΜͩਓ ϑϩϯτΤϯυʹؔΘΔਓୡ $%'
ΤϞձʹֻ͚ ͜Μͳ;͏ʹ4MBDLʹͳ͛ͯΈͨ
ΤϞձʹֻ͚ αʔϏεͷσβΠϯʹࠐΊΒΕͨΤϞΛΓ͍ͨͳʙ $%ʹޠͬͯ΄͍͠ͳʙ ͍͍Ͷʔͬͯݴ͍߹͏Α͏ͳ ϙδςΟϒͳձʹ͍ͨ͠ͱࢥͬͯ·͢ʂʂ ʢ΄΅ݪจϚϚʣ
ͳΜͱ શһࢀՃͯ͘͠Εͨ
ͱ͍͏Θ͚Ͱ ΤϞձ࣮ࢪ $%'
ΤϞձͰͨ͜͠ͱ σβΠφ͞Μ͕ͯ͘͠Εͨ͜ͱ
ΤϞձͰͨ͜͠ͱ %αʔϏεશମͰେࣄʹ͍ͯ͠Δ͜ͱʙ
ΤϞձͰͨ͜͠ͱ %ۭ͔ؒΒ૾Λૡཱ͖͍ͯͨͷΑ
ΤϞձͰͨ͜͠ͱ ΤϞ͍ʂ
ΤϞձͰͨ͜͠ͱ %·Μ·ΔΑΓ·Δ͍දݱΛେࣄʹ͍ͨ͠
ΤϞձͰͨ͜͠ͱ ʁ·Μ·ΔΑΓ·Δ͍ʁ
ΤϞձͰͨ͜͠ͱ ΤοοοοοοοοοοϞ
ΤϞձͰͨ͜͠ͱ $ϚςϦΞϧσβΠϯΛ࠾༻͍ͯ͠Δͷʙ
ΤϞձͰͨ͜͠ͱ ѹతೲಘײ
ΤϞձͰͨ͜͠ͱ $σβΠφͱΤϯδχΞͷؔੑʙ
ΤϞձͰͨ͜͠ͱ $ΤϯδχΞᐫͰͳ͘ཌྷͰ͋Δ͖ͩ ͜ͷํ8FC'SPOU։ൃͷϦʔυ୲͞Ε͍ͯ·͢
ΤϞձͰͨ͜͠ͱ ΅͖͘Έͷͭ͞ʹͳΔʂʂʂ
ΤϞձͰͨ͜͠ͱ %͜ͷը໘ػೳͷૂ͍ҙਤʙ
ΤϞձͰͨ͜͠ͱ ՁʂՁͩʂಧ͚ͯΔΑʂ
ΤϞձͰͨ͜͠ͱ ͳΔ΄Ͳͦ͏͍͏ૂ͍ͳΒ͜͏͍͏͜ͱ͕ ࠓޙى͜Γͦ͏͔ͩΒͦΕ͕͍͢͠Α͏ʹ ։ൃ͠ͱ͜͏
ΤϞձͰͨ͜͠ͱ ΤϯδχΞͱͯ͠΅͕ͨ͘͜͠ͱ
ΤϞձͰͨ͜͠ͱ 4LFUDIͷશτϨʔεͬͯͲΕ͘Β͍ҙຯ͋Μͷʁ
ΤϞձͰͨ͜͠ͱ % େࣄͳͱ͖͋Δ͠ɺͦΕΑΓ େࣄͳ͜ͱ͕͋Δͱ͖͋Δ
ΤϞձͰͨ͜͠ͱ % ͱΓ͋͑ͣͦΕͳΓʹࣅͤͯ࡞ͬͯ Βͬͯͦͷޙௐͯ͘͠ͷ͕͍͍͔
ΤϞձͰͨ͜͠ͱ % ᘳʹ࠶ݱͨ͠ΓQYͷͣΕΛͳ͓͢ͱ ͙ͬͱҾ͖క·Δ͜ͱΑ͋͘ΔΑ
ΤϞձͰͨ͜͠ͱ ͦΕΛମݧͯ͠Έͯ͐ʂʂ
ΤϞձͰͨ͜͠ͱ ΈΜͳͰઢͯͯ͠͠͠·ͬͨ͜ͱ
ΤϞձͰͨ͜͠ͱ w ϓϩμΫτνʔϜͲ͏ͬͨΒΑ͘ͳ͍ͬͯ͘ͷ͔ w ϏδωεͷνʔϜͱͷؔੑΛΑ͍ͯ͘͘͠ʹ
ΤϞձͰͨ͜͠ͱ ࣌ؒͷ༧ఆ͕࣌ؒͨ͠
w ίϛϡχέʔγϣϯ͕ͱͯ׆ൃʹऔΕͯΘ͔Γ͋͑ͨ w ਓ͕ଟ͗ͣ͢ɺશһ͕ࢥ͍ͬͯΔ͜ͱΛݴۭ͑ͨؾײ͕Α ͔ͬͨ w ΤϞΛฉ͍ͯͱͯϞνϕʔγϣϯ͕͕͋ͬͨ w σβΠϯͷΤϞ͕ϞνϕʹͳΒͣɺ͕ͦ͜ԁʹ͍ͬͯͬ ͯΒ͑ΔΑ͏ʹ͢Δ෦ͰϞνϕ͕͕͋Δਓ'͍ͨ
ΤϞձͷৼΓฦΓ
·ͱΊ ΤϞձɺ͓͢͢ΊͰ͢ɻ