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apidays Helsinki & North 2023 - Managing trust ...

apidays Helsinki & North 2023 - Managing trust in the API ecosystem, Valtter Rajakannas, OP Financial Group

apidays Helsinki & North 2023
API Ecosystems - Connecting Physical and Digital
June 5 & 6, 2023

Managing trust in the API ecosystem
Valtter Rajakannas, Manager at OP Financial Group

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June 29, 2023
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Transcript

  1. What is digital trust? Why considering the trust is so

    important factor building the API Management – platform? Digital trust is the confidence and belief that individuals and organizations have in the security, reliability, and integrity of digital systems, networks, and interactions. To build trust in the digital systems that connect us all, it is essential to understand how people do (or don’t) trust their digital ecosystems 1. © OP Financial Group 3 1https://hbr.org/2021/02/how -digital -trust -varies -around -the -world
  2. © OP Financial Group 4 Understanding the operational backbone Portal

    re-launch Establishing API Portfolio Ecosystem management
  3. 6 © OP Financial Group KNOWN SY STEM + STANDARD

    BASED EXCHANGE = TRUST FOR A NEW TRANSACTION IN API INFRASTRUCTURE Operational Backbone
  4. 7 Platform Monitoring Apiops Service Monitoring Service Providers OP Atlas

    Consumers TRUST FOR A NEW TRANSACTION IN API INFRASTRUCTURE + KNOWN CONSUMER, PROVIDER AND PRODUCT + STANDARD BASED SERVICE AGREEMENT = TRUST FOR A NEW TRANSACTION IN API PLATFORM © OP Financial Group Digital Platform
  5. 8 Platform Monitoring Apiops … Service Providers Portfolio Management1 Apiops

    TRUST FOR A NEW TRANSACTION IN API PLATFORM + KNOWN RESPONSIBILITIES + KNOWN VALUE, RISK & OPPORTUNITY = TRUST FOR ACCOUNTABILITY IN API PLATFORM © OP Financial Group 1Example from Gartner, How to Use KPIs to Measure the Business Values of APIs (G00463725), Figure 9. Portfolio Management
  6. 9 + TRUST FOR ACCOUNTABILITY IN API PLATFORM + KNOWN

    RESPONSIBILITIES = TRUST IN API ECOSYSTEM © OP Financial Group > 3B transactions > 550 products > 2000 API Services > 5000 actors Ecosystem Management