apidays Helsinki & North 2023 - Managing trust in the API ecosystem, Valtter Rajakannas, OP Financial Group

apidays Helsinki & North 2023
API Ecosystems - Connecting Physical and Digital
June 5 & 6, 2023

Managing trust in the API ecosystem
Valtter Rajakannas, Manager at OP Financial Group

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Transcript

1. Managing trust in the API ecosystem V altter Rajakannas © OP Financial Group
3. Managing trust in the API Ecosystem © OP Financial Group 2
4. What is digital trust? Why considering the trust is so important factor building the API Management – platform? Digital trust is the confidence and belief that individuals and organizations have in the security, reliability, and integrity of digital systems, networks, and interactions. To build trust in the digital systems that connect us all, it is essential to understand how people do (or don’t) trust their digital ecosystems 1. © OP Financial Group 3 1https://hbr.org/2021/02/how -digital -trust -varies -around -the -world
5. © OP Financial Group 4 Understanding the operational backbone Portal re-launch Establishing API Portfolio Ecosystem management
6. 5 Operational Backbone Digital Platform Portfolio Management Ecosystem Management Time © OP Financial Group
7. 6 © OP Financial Group KNOWN SY STEM + STANDARD BASED EXCHANGE = TRUST FOR A NEW TRANSACTION IN API INFRASTRUCTURE Operational Backbone
8. 7 Platform Monitoring Apiops Service Monitoring Service Providers OP Atlas Consumers TRUST FOR A NEW TRANSACTION IN API INFRASTRUCTURE + KNOWN CONSUMER, PROVIDER AND PRODUCT + STANDARD BASED SERVICE AGREEMENT = TRUST FOR A NEW TRANSACTION IN API PLATFORM © OP Financial Group Digital Platform
9. 8 Platform Monitoring Apiops … Service Providers Portfolio Management1 Apiops TRUST FOR A NEW TRANSACTION IN API PLATFORM + KNOWN RESPONSIBILITIES + KNOWN VALUE, RISK & OPPORTUNITY = TRUST FOR ACCOUNTABILITY IN API PLATFORM © OP Financial Group 1Example from Gartner, How to Use KPIs to Measure the Business Values of APIs (G00463725), Figure 9. Portfolio Management
10. 9 + TRUST FOR ACCOUNTABILITY IN API PLATFORM + KNOWN RESPONSIBILITIES = TRUST IN API ECOSYSTEM © OP Financial Group > 3B transactions > 550 products > 2000 API Services > 5000 actors Ecosystem Management
11. Outcomes of digital trust in API Ecosystem 10 © OP Financial Group
12. Seeyou in op- developer.fi © OP Financial Group / OP -Confidential