It's Not Business, It's Personal – Leadership in Service Design - SDGC24

This is the deck from my talk at the Service Design Global Conference 2024 in Helsinki.

1. It’s Not Business, It’s Personal. Leadership & Service Design. ©2024 Andrew Polaine SDGC 2024 Andy Polaine Photo by Simple on Unsplash Find me here:
2. ©2024 Andrew Polaine #SDGC24
3. ©2024 Andrew Polaine 01. When we were young
4. ©2024 Andrew Polaine 11 years ago
5. ©2024 Andrew Polaine Organisational Amnesia Photo by Zhengtao Tan on Unsplash
6. ©2024 Andrew Polaine Zombie Processes Photo by Jeswin Thomas on Pexels
7. Process optimisation is an industrial mindset ©2020 Andrew Polaine Image: Cọ Sơn Thanh Bình ơn Pexels
8. A better metaphor. Nobody says “we shipped the garden.” ©2020 Andrew Polaine Image: Durkc - Wikimedia
9. ©2024 Andrew Polaine 02. It’s always about people
10. ©2024 Andrew Polaine Companies aren’t real. They’re just an idea. Companies are really… Photo by Jethro C on Pexels
11. ©2024 Andrew Polaine Photo by James Wainscoat on Unsplash A group of people briefly coming together
12. ©2024 Andrew Polaine “They just don’t get it! Why don’t they just let us do service design properly?” Photo by Liza Summer on Pexels
13. ©2024 Andrew Polaine Projects are 95% conversations. Most of the difficulties are people problems, not how-to problems. Photo by Samuel Scrimshaw on Unsplash
14. ©2024 Andrew Polaine The meta-work is the work Photo by Pixabay on Pexels
15. ©2024 Andrew Polaine Leadership is slow-motion facilitation
16. ©2024 Andrew Polaine reading the room invited included excluded power structures tools methods spaces food cadence engaged disengaged divergence convergence closure structure crazy together apart mystery reveal purpose clarity pathways questions direction energy errors corrections improvisation
17. ©2024 Andrew Polaine A question to unpack
18. ©2024 Andrew Polaine Are the right people able to have the right conversations and work together in the right way at the right time?
19. ©2024 Andrew Polaine “It’s not personal, it’s just business” is a terrible lie Photo by Tim Gouw on Pexels
20. ©2024 Andrew Polaine Fear & Anxiety
21. ©2024 Andrew Polaine Fear & Anxiety
22. ©2024 Andrew Polaine Fear & Anxiety
23. ©2024 Andrew Polaine Fear & Anxiety
24. ©2024 Andrew Polaine A Magic Question
25. ©2024 Andrew Polaine “So what, who cares?”
26. ©2024 Andrew Polaine 03. Coaching reflections
27. ©2024 Andrew Polaine Servant leadership is not martyrdom. Photo by Luis Villasmil on Unsplash Fill your cup first.
28. ©2024 Andrew Polaine “Enabler” is a better mental model than “leader” Photo by Neil Thomas on Unsplash
29. ©2024 Andrew Polaine Defend your time & boundaries
30. ©2024 Andrew Polaine Make every meeting a workshop
31. ©2024 Andrew Polaine Preach design less Photo by Clem Onojeghuo on Unsplash
32. ©2024 Andrew Polaine Meta-communication Photo by Antoni Shkraba on Pexels
33. ©2024 Andrew Polaine Find the shape of you ©2022 Andrew Polaine
34. ©2024 Andrew Polaine Photo: CC BY-SA 2.0 - Pavilhão Atlântico Find what gives you confidence on the “stage”
35. ©2024 Andrew Polaine Do your inner work
36. ©2024 Andrew Polaine Improvise. Everybody else is making it up, too. ©2022 Andrew Polaine Photo by Sam Browne on Unsplash
37. Kiitos! Questions? ©2024 Andrew Polaine Find me here: @apolaine@pkm.social Website: www.polaine.com Podcast: https://pln.me/p10 Newsletter: https://pln.me/nws Instagram: CharlieTheDackel