Cognitive Overload: Bogged Down & Burned Out

Transcript

1. Cognitive Overload: Bogged Down & Burned Out Ben Dodd & Billie Thompson @PurpleBooth @BenDodd
2. Hello 👋 @PurpleBooth @BenDodd
3. My story... @PurpleBooth @BenDodd
4. 62% of the people who were struggling to manage their workloads had experienced burnout “often” or “extremely often” in the previous three months. Source: https://hbr.org/2021/02/beyond-burned-out @PurpleBooth @BenDodd
5. 89% of respondents said their work life was getting worse. Source: https://hbr.org/2021/02/beyond-burned-out @PurpleBooth @BenDodd
6. Where does burnout come from? Source: https://www.sciencedirect.com/science/article/pii/S0950584922002257 @PurpleBooth @BenDodd
7. @PurpleBooth @BenDodd
8. Physiological Factors Personality Traits Deadlines Work Related Factors Communication Practices @PurpleBooth @BenDodd
9. Physiological Factors Personality Traits Deadlines Work Related Factors Communication Practices @PurpleBooth @BenDodd
10. Deadlines Changing Deadlines Lack of visibility Arbitrariness @PurpleBooth @BenDodd
11. Communication Practices Too many interruptions Constant meetings Wrong communication styles @PurpleBooth @BenDodd
12. Work Related Factors Severe Data Cascade Interrupted Contributions Perceived workload @PurpleBooth @BenDodd
13. Team Topologies to the rescue @PurpleBooth @BenDodd
14. Tackling through the lens of cognitive load @PurpleBooth @BenDodd
15. 🧠 Cognitive Load “the total amount of mental effort used in the working memory” @PurpleBooth @BenDodd
16. Team Cognitive Load 🧠 + 🧠 @PurpleBooth @BenDodd
17. Intrinsic Extraneous Germane Cognitive Load-o-meter Understanding Cognitive Load @PurpleBooth @BenDodd
18. Intrinsic Extraneous Germane What mental effort is directly needed by the problem 8x17+14= ? @PurpleBooth @BenDodd
19. Intrinsic Extraneous Germane What mental effort is directly needed by the problem 8x17+14= 150 @PurpleBooth @BenDodd
20. As an Individual • Using a tool I don’t know • I can use ✨SHINY✨ • Me not being sure how we will even do that As a Team • The work doesn’t ever quite work right • Work takes a long time to complete • Lots of work being done, but not much value being delivered From the inside Intrinsic feels like… @PurpleBooth @BenDodd
21. Intrinsic Extraneous Germane The environment the work is being done in @PurpleBooth @BenDodd
22. Intrinsic Extraneous Germane The environment the work is being done in Like on stage in front of a room full of people @PurpleBooth @BenDodd
23. As an Individual • The X sucks • Co-workers are scary • Ugh, bureaucracy As a Team • Lots of tasks waiting on another team • Complaints about things being complex From the inside Extraneous feels like… @PurpleBooth @BenDodd
24. Intrinsic Extraneous Germane Areas of the work that need special attention @PurpleBooth @BenDodd
25. Intrinsic Extraneous Germane Areas of the work that need special attention Not fluffing that last audience interaction @PurpleBooth @BenDodd
26. As an Individual • We need to ask X about this • Let's run an experiment • I need to do Y to find out As a Team • Discussions of agreements between teams • Reports of research in demos • The important bits seem to take the most time From the inside Germane feels like… @PurpleBooth @BenDodd
27. When you start hitting the limits Limits of working memory Intrinsic Intrinsic Extraneous Extraneous Intrinsic Extraneous Germane Source: From Fraser, K. et al. (2018) “Cognitive Load Theory for debriefing simulations” @PurpleBooth @BenDodd
28. 👋 Lee 👋 Mini 👋 Max @PurpleBooth @BenDodd
29. ↘ SimpLEEfy Intrinsic ⬇ MINImise Extraneous ⬆ MAXimise Germane @PurpleBooth @BenDodd
30. ↘ SimpLEEfy Intrinsic examples Hiring for Aptitude Technology Selection Just Enough Docs Effective Upskilling @PurpleBooth @BenDodd ⬇ MINImise Extraneous examples DevEx Platform Groups Golden Paths Community ⬆ MAXimise Germane examples 👈 Optimise these Just Enough Roadmap Talk to customers End-of-Life Features
31. Cognitive Load Assessment Day 1 Commit Drill Technology Radars Hiring Retrospectives Activity Accounting @PurpleBooth @BenDodd Value Stream Mapping Core Domain Charting Event & Domain Mapping Pizza & Delete Party Ask for help Optimisation Activities
32. @PurpleBooth @BenDodd
33. Hot News teamtopologies.com/tcla @PurpleBooth @BenDodd
34. @PurpleBooth @BenDodd
35. Pairing & Mobbing @PurpleBooth @BenDodd
36. Goals @PurpleBooth @BenDodd @PurpleBooth @BenDodd
37. Goals Non-Goals @PurpleBooth @BenDodd @PurpleBooth @BenDodd
38. One Team Before @PurpleBooth @BenDodd
39. Control Data Acquisition Platform Group Stream-aligned UNO Data Integration As a service Analytics / Insight Enabling UNO Hub Platform Enabling Team S-A T Enabling Team After @PurpleBooth @BenDodd
40. Create self-service team storefronts with Team APIs @PurpleBooth @BenDodd @PurpleBooth @BenDodd
41. Example: Prioritise broad access over ease of creation @PurpleBooth @BenDodd
42. ✅ Impacts of cognitive load ✅ Types of cognitive load ✅ How to optimise cognitive load ✅ Activities to try out tomorrow @PurpleBooth @BenDodd @PurpleBooth @BenDodd
43. An Official Accredited @PurpleBooth @BenDodd @PurpleBooth @BenDodd
44. Thank you Resources here 👉 @purplebooth @bendodd