Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Resistance to change: strategies for presenting...

Avatar for bensauer bensauer
January 15, 2014
Design
0
1.1k

Resistance to change: strategies for presenting usability findings (UXCB13 Redux)

A loose collection of my thoughts on presenting usability findings.

Avatar for bensauer

bensauer

January 15, 2014
Tweet

More Decks by bensauer

See All by bensauer
Finding your use case for voice UI
Avatar for bensauer bensauer
0
360
Voice UI: The past, future, and what now?
Avatar for bensauer bensauer
1
310
Fail fast, fail cheap, voice apps the guerrilla way - Smart Voice Summit Paris, 2018
Avatar for bensauer bensauer
0
180
Don't solve the wrong problem - Design club 2017
Avatar for bensauer bensauer
0
99
Come dialogue with me: Elmann Wall Summit 2017
Avatar for bensauer bensauer
0
180
Designing dialogue - an intro to voice design
Avatar for bensauer bensauer
0
420
Designing your first voice interface (workshop)
Avatar for bensauer bensauer
2
260
An introduction to voice design - UX Scotland
Avatar for bensauer bensauer
0
190
Designing Dialogue: An intro to voice design
Avatar for bensauer bensauer
2
290

Other Decks in Design

See All in Design
ビジネス成果を最大限に発揮するPORTFOLIO
Avatar for Arai ataxi1003
0
550
What makes a great Director?
Avatar for _Limex_ _limex_
0
220
新しいデザインの難しさ（公開版） / Difficulties in the New Design (public ver.)
Avatar for usagimaru usagimaru
1
880
保育AIプロダクトの UXデザインで考えてきたこと / hoiku-ai-ux-design
Avatar for Takahiro Yamaguchi hiro93n
0
140
harutaka Vision Deck
Avatar for ZENKIGEN,Inc. zenkigenforrecruit
0
220
1920*1080pxに設定したケース / Google Slide Size Test
Avatar for Arthur arthur1
0
3.3k
ランドマークが光る！季節を彩るナビ体験 - Mobility Night #3 -
Avatar for tetsuya kitauji kitau
0
120
Designing User Experience through Interaction Design
Avatar for LINEヤフーTech (LY Corporation Tech) lycorptech_jp
PRO
0
380
デザイナーのAI活用とチームへの浸透戦略
Avatar for Kaori Ueda ukaoli
0
120
教育分野に強いUIデザイナー / 山口哲弘ポートフォリオ
Avatar for 山口哲弘 t2yamaguchi429
0
730
エンジニアでも捗る デザイナー的思考入門
Avatar for Tsubasa SEKIGUCHI tinykitten
1
1.2k
企画を動かすデザイナーの思考！「広げて絞る」アプローチ。
Avatar for Hikida Kan hikidakan
0
160

Featured

See All Featured
Fireside Chat
Avatar for paigeccino paigeccino
39
3.6k
Designing Experiences People Love
Avatar for Jonathan Moore moore
142
24k
How to Think Like a Performance Engineer
Avatar for Harry Roberts csswizardry
26
1.9k
Documentation Writing (for coders)
Avatar for Carmen Chung carmenintech
74
5k
Site-Speed That Sticks
Avatar for Harry Roberts csswizardry
10
820
No one is an island. Learnings from fostering a developers community.
Avatar for Antonio thoeni
21
3.4k
Responsive Adventures: Dirty Tricks From The Dark Corners of Front-End
Avatar for Vitaly Friedman smashingmag
252
21k
Rebuilding a faster, lazier Slack
Avatar for samanthasiow samanthasiow
83
9.2k
Fight the Zombie Pattern Library - RWD Summit 2016
Avatar for Marcelo Somers marcelosomers
234
17k
Code Reviewing Like a Champion
Avatar for maltzj maltzj
525
40k
Writing Fast Ruby
Avatar for Erik Berlin sferik
628
62k
Keith and Marios Guide to Fast Websites
Avatar for Keith Pitt keithpitt
411
22k

Transcript

  1. strategies for presenting usability findings RESISTANCE TO CHANGE @bensauer UXCamp

    Redux Brighton 1/2014

  2. Ever presented results from testing and nothing changed?

  3. THE STRAIGHT SHOOTER

  4. BRITISH COMMUNICATION What we say That is a very brave

    proposal What others understand He thinks I have courage What we mean You are insane

  5. David Hume: the is–ought problem

  6. “I decree that people should be able to use heaven’s

    new checkout system just fine!”

  7. “Apple has a culture of respectful challenge” TYLER MINCEY, IPHONE

    PROJECT MANAGER

  8. FRAMING

  9. So what now?

  10. HUMOUR

  11. None

  12. INCENTIVES & MOMENTUM

  13. COGNITIVE DISSONANCE

  14. EXAMPLES

  15. TRIANGULATION