Upgrade to Pro — share decks privately, control downloads, hide ads and more …
Sign up for free

Resistance to change: strategies for presenting...

Sponsored · Your Podcast. Everywhere. Effortlessly. Share. Educate. Inspire. Entertain. You do you. We'll handle the rest. →
Avatar for bensauer bensauer
January 15, 2014
Design
1.2k
0

Resistance to change: strategies for presenting usability findings (UXCB13 Redux)

A loose collection of my thoughts on presenting usability findings.

Avatar for bensauer

bensauer

January 15, 2014

More Decks by bensauer

See All by bensauer
Finding your use case for voice UI
Avatar for bensauer bensauer
0
400
Voice UI: The past, future, and what now?
Avatar for bensauer bensauer
1
360
Fail fast, fail cheap, voice apps the guerrilla way - Smart Voice Summit Paris, 2018
Avatar for bensauer bensauer
0
230
Don't solve the wrong problem - Design club 2017
Avatar for bensauer bensauer
0
130
Come dialogue with me: Elmann Wall Summit 2017
Avatar for bensauer bensauer
0
230
Designing dialogue - an intro to voice design
Avatar for bensauer bensauer
0
560
Designing your first voice interface (workshop)
Avatar for bensauer bensauer
2
320
An introduction to voice design - UX Scotland
Avatar for bensauer bensauer
0
230
Designing Dialogue: An intro to voice design
Avatar for bensauer bensauer
2
350

Other Decks in Design

See All in Design
Frontier
Avatar for Renny Wang rwang05
0
230
2026-04-06 CMU School of Design "Vision-Driven Design"
Avatar for Hiroshi Ishii ishii_mit
0
170
Claudeもくもく会、はじめませんか？
Avatar for yusukeiyoda yusukeiyoda
0
240
デザなに#1「問いのデザイン」の紹介LT
Avatar for @Garyuten garyuten
0
120
もっともらしさ生成器と暮らす – AI懐疑派の試行錯誤
Avatar for sekig(ojiee) sekiguchiy
0
190
組織で働く大人が「知らないままにやってみる」を取り戻す方法とその意味〜企業で働く実務家による実践知の言語化を事例とした考察〜
Avatar for ChiemiTaki chiemitaki
1
460
ISO 9241-171:2025っていうのがあってな
Avatar for Shoji Ohashi shosira
1
320
Where Imagination Ends AI Begins
Avatar for R-524 r5ni4
0
420
デザイナーがいない部署にハーネスを設計する
Avatar for 太田賢一 kenichiota0711
5
4.4k
The Art of Caring
Avatar for Klemens klemens
0
470
個人理念（自分の言葉）の言語化ワークショップ
Avatar for 加来幸樹 SIGNCOSIGN kakukoki
1
320
Luna's Light
Avatar for Sheena shemeetscity
0
150

Featured

See All Featured
Avoiding the “Bad Training, Faster” Trap in the Age of AI
Avatar for Mike Taylor tmiket
0
250
The MySQL Ecosystem @ GitHub 2015
Avatar for Sam Lambert samlambert
251
13k
Why You Should Never Use an ORM
Avatar for John Nunemaker jnunemaker
PRO
61
10k
ラッコキーワード サービス紹介資料
Avatar for ラッコ株式会社 rakko
1
5M
Design in an AI World
Avatar for tapps tapps
1
330
Tips & Tricks on How to Get Your First Job In Tech
Avatar for Honza Javorek honzajavorek
1
770
Effective software design: The role of men in debugging patriarchy in IT @ Voxxed Days AMS
Avatar for Kenny Baas-Schwegler baasie
1
540
Building Flexible Design Systems
Avatar for Yesenia Perez-Cruz yeseniaperezcruz
330
41k
The Invisible Side of Design
Avatar for Vitaly Friedman smashingmag
301
52k
We Analyzed 250 Million AI Search Results: Here's What I Found
Avatar for Josh Blyskal joshbly
1
2k
BBQ
Avatar for Matthew Crist matthewcrist
89
10k
Product Roadmaps are Hard
Avatar for C. Todd Lombardo iamctodd
55
13k

Transcript

  1. strategies for presenting usability findings RESISTANCE TO CHANGE @bensauer UXCamp

    Redux Brighton 1/2014

  2. Ever presented results from testing and nothing changed?

  3. THE STRAIGHT SHOOTER

  4. BRITISH COMMUNICATION What we say That is a very brave

    proposal What others understand He thinks I have courage What we mean You are insane

  5. David Hume: the is–ought problem

  6. “I decree that people should be able to use heaven’s

    new checkout system just fine!”

  7. “Apple has a culture of respectful challenge” TYLER MINCEY, IPHONE

    PROJECT MANAGER

  8. FRAMING

  9. So what now?

  10. HUMOUR

  11. None

  12. INCENTIVES & MOMENTUM

  13. COGNITIVE DISSONANCE

  14. EXAMPLES

  15. TRIANGULATION