Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Resistance to change: strategies for presenting...

Sponsored · Your Podcast. Everywhere. Effortlessly. Share. Educate. Inspire. Entertain. You do you. We'll handle the rest. →
Avatar for bensauer bensauer
January 15, 2014
Design
1.1k
0

Resistance to change: strategies for presenting usability findings (UXCB13 Redux)

A loose collection of my thoughts on presenting usability findings.

Avatar for bensauer

bensauer

January 15, 2014

More Decks by bensauer

See All by bensauer
Finding your use case for voice UI
Avatar for bensauer bensauer
0
380
Voice UI: The past, future, and what now?
Avatar for bensauer bensauer
1
340
Fail fast, fail cheap, voice apps the guerrilla way - Smart Voice Summit Paris, 2018
Avatar for bensauer bensauer
0
210
Don't solve the wrong problem - Design club 2017
Avatar for bensauer bensauer
0
120
Come dialogue with me: Elmann Wall Summit 2017
Avatar for bensauer bensauer
0
210
Designing dialogue - an intro to voice design
Avatar for bensauer bensauer
0
500
Designing your first voice interface (workshop)
Avatar for bensauer bensauer
2
280
An introduction to voice design - UX Scotland
Avatar for bensauer bensauer
0
200
Designing Dialogue: An intro to voice design
Avatar for bensauer bensauer
2
320

Other Decks in Design

See All in Design
Crisp Code inc.｜ブランドガイドライン - Brand guidelines
Avatar for So Kotani / Crisp Code inc. CEO so_kotani
1
340
「見せる」登壇資料デザインの極意
Avatar for takanorip takanorip
3
700
2026年の勢い / Momentum for 2026
Avatar for bebe bebe
0
410
保育現場にAIを 〜人と技術に橋を架けるデザインで考えてきたこと〜 uiuxcamp2026-hoiku-ai-design
Avatar for Takahiro Yamaguchi hiro93n
1
150
AIでデザインをつくる：基礎編
Avatar for 太田賢一 kenichiota0711
4
3k
From the Visible Crossroads: Turning Outputs into Outcomes
Avatar for takai_kanako takaikanako
2
1.3k
情報を翻訳する-伝わる可視化３原則とオープンデータ活用-
Avatar for Hajime Kato hjmkth
1
190
デザインの文脈を理解する：エンジニアがデザインカンファレンスに参加して得た学びと気づき
Avatar for 蛋白（たんぱく・TANPACT） hypebeans
0
150
2026年、デザイナーはなにに賭ける？
Avatar for Kazuhiro Tobita 0b1tk
0
520
CULTURE DECK／Frontend Engineer
Avatar for M-HAND,Inc. mhand01
0
1.1k
Franks Myth
Avatar for George Frank Hayford-Taylor gfht1
2
450
デザインするために「多様性」について考える
Avatar for なつ iflection
0
250

Featured

See All Featured
Design in an AI World
Avatar for tapps tapps
0
190
ReactJS: Keep Simple. Everything can be a component!
Avatar for Pedro Nauck pedronauck
666
130k
Ten Tips & Tricks for a 🌱 transition
Avatar for Manu Carrasco Molina stuffmc
0
95
Embracing the Ebb and Flow
Avatar for Simon Collison colly
88
5k
No one is an island. Learnings from fostering a developers community.
Avatar for Antonio thoeni
21
3.7k
Making Projects Easy
Avatar for Brett Harned brettharned
120
6.6k
A Tale of Four Properties
Avatar for Chris Coyier chriscoyier
163
24k
Sam Torres - BigQuery for SEOs
Avatar for Tech SEO Connect techseoconnect
PRO
0
230
Bootstrapping a Software Product
Avatar for Garrett Dimon garrettdimon
PRO
307
120k
Designing for Performance
Avatar for Lara Hogan lara
611
70k
Designing Powerful Visuals for Engaging Learning
Avatar for Mike Taylor tmiket
1
320
コードの90%をAIが書く世界で何が待っているのか / What awaits us in a world where 90% of the code is written by AI
Avatar for r-kagaya rkaga
61
43k

Transcript

  1. strategies for presenting usability findings RESISTANCE TO CHANGE @bensauer UXCamp

    Redux Brighton 1/2014

  2. Ever presented results from testing and nothing changed?

  3. THE STRAIGHT SHOOTER

  4. BRITISH COMMUNICATION What we say That is a very brave

    proposal What others understand He thinks I have courage What we mean You are insane

  5. David Hume: the is–ought problem

  6. “I decree that people should be able to use heaven’s

    new checkout system just fine!”

  7. “Apple has a culture of respectful challenge” TYLER MINCEY, IPHONE

    PROJECT MANAGER

  8. FRAMING

  9. So what now?

  10. HUMOUR

  11. None

  12. INCENTIVES & MOMENTUM

  13. COGNITIVE DISSONANCE

  14. EXAMPLES

  15. TRIANGULATION