Creating (Healthy) Conflict

Conflict resolution is a popular topic -- everyone has encountered difficult situations and combative people. Yet for every person I have observed causing too much conflict, I have observed nine people who don't cause enough conflict.

This sounds strange to say, as most of us have been conditioned to avoid conflict whenever possible -- and that's the problem. The ability to both initiate and resolve conflict is a critical life skill to building healthy relationships and teams. Without it, passive-aggressive behaviors and silent dissent quietly corrode connections until they "suddenly" collapse. When this happens teams fall apart, people leave, and projects fail.

Join me as we explore conflict and answer these questions:

• How can I confront a colleague about something without it coming across as an attack?
• How do I improve my receptiveness to conflicting ideas?
• What can we do to engage in healthy conflict, rather than avoid it?
• How do we build team environments where constructive conflict is regular and encouraged?

Transcript

1. FINDING THE MIDDLE GROUND CREATING (HEALTHY) CONFLICT CHRIS POWERS GROUPON @CHRISJPOWERS HTTP://CHRISJPOWERS.COM
4. #2 WHAT HOLDS US BACK? #3 TEN STEPS FORWARD #1 WHY CREATE CONFLICT?
5. THAT SOUNDS… MESSY. WHY “CREATE” CONFLICT?
10. CONFRONTATION DETACHMENT APPEASEMENT CYNACISM
18. FEELING CONFLICTED WHAT HOLDS US BACK?
23. CONFLICT
24. TAKING STEPS FORWARD 10 TIPS FOR HEALTHY CONFLICT
25. #1 TALK WITH YOUR TEAM
26. #2 WRITE DOWN TEAM VALUES
27. #3 ASK “WHAT AM I MISSING?”
28. #4 CONFLICT EARLY & OFTEN
29. #5 KEEP THE STAKES LOW
30. #6 EXPERIMENTATION MINDSET
31. #7 PICK YOUR BATTLES
32. #8 LEAD AS AN EXAMPLE
33. #9 USE PROCESS, BUT SPARINGLY
34. #10 CHECK BACK REGULARLY
35. COURAGE HUMILITY TRUST
36. THANK YOU. CHRIS POWERS GROUPON @CHRISJPOWERS HTTP://CHRISJPOWERS.COM