Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Japan StyleのCSをZendeskで!!

CS HACK
September 05, 2017
540

Japan StyleのCSをZendeskで!!

CS HACK

September 05, 2017
Tweet

More Decks by CS HACK

Transcript

  1. SMILES ∞ ࣾһ਺ 1,500+ ຊࣾ αϯϑϥϯγεί ސ٬਺ 87,000 ΞϝϦΧ αϯϑϥϯγεί

    ϚσΟιϯ αϯύ΢ϩ
 Ϥʔϩού ίϖϯϋʔήϯ μϒϦϯ ϩϯυϯ ϞϯϖϦΤ ϕϧϦϯ ΞδΞ γϯΨϙʔϧ Ϛχϥ ౦ژ όϯΨϩʔϧ ϝϧϘϧϯ άϩʔόϧ 
 ڌ఺
 13
  2. ίʔϧηϯλʔίετ Support System & FAQ Knowledge ి࿩ Zendesk $29 $99

    $44 Chat ໿2ສԁ ి࿩ Support System FAQ & Knowledge ໿50ˋ ໿40ˋ ໿10ˋ Ұൠతͳίʔϧηϯλʔ ໿4ʙ5ສԁ ໿1.5ສԁ
  3. ࣗಈԽ ࣗಈԽ͸νέοτʹର͢Δಈ࡞Λ ಛఆͷ৚݅Λຬͨͨ͠৔߹ʹ Ұఆ࣌ؒܦաͨ͠৔߹ʹ Ұׅ࣮ͯ͠ߦͯ͘͠ΕΔ ػೳͰ͢ɻ ྫ͑͹νέοτΛΤʔδΣϯτ͕ճ౴͔ͯ͠Β48࣌ؒܦաͯ͠΋͓٬༷͔Βฦ৴͕ແ͍৔߹ ɾಛఆͷೖྗจࣈྻʹΑΔࣗಈฦ৴(ϑΥϩʔΞοϓ౳) ɾνέοτͷ෼ྨΛ͢Δ(ϑΥϩʔࡁΈνέοτͳͲ) ɾλάΛ͚ͭΔ

    ɾಛఆͷϑΟʔϧυʹಛఆͷจࣈྻΛೖྗ͢Δ ͜ΕΒ͕ࣗಈతʹೖྗ͢Δ͜ͱ͕Ͱ͖·͢ɻ τϦΨͱ૊Έ߹ΘͤͯࣗಈϑΥϩʔΞοϓͷػೳΛ࣮ݱ͢Δ͜ͱ΋ՄೳͰ͢ɻϚΫϩ΍τϦΨͰ νέοτʹରͯࣗ͠ಈϑΥϩʔ͢Δର৅Ͱ͋Δͱ͍͏λάΛ෇͚ɺ1ճ໨͸τϦΨͰϑΥϩʔ ϝʔϧΛߦ͍ɺϑΥϩʔࡁΈͱ͍͏λάΛ্͚ͭͨͰࣗಈԽʹΑͬͯಛఆ࣌ؒܦաޙʹ࠶ϑΥ ϩʔͳͲ͕ՄೳͰ͢ɻ
  4. Scootʹ αΠϯΞοϓ ৐ं τϨʔχϯά डߨ ৐ं 2ճ໨ WELCOME ΢ΣϧΧϜϝʔϧ ONBOARDING

    τϨʔχϯάΛSMS΍ ϝʔϧͳͲͰਪ঑ PROACTIVE SUPPORT ΞϓϦͳͲͰࠔͬͨ͜ͱ ͸ແ͍͔֬ೝ NURTURE + UPSELL ߋͳΔ৐ंΛਐΊΔϓϩ Ϟʔγϣϯ ࠷৽ࣄྫ
  5. Zendesk SupportͷՁ֨ 22 Professional $49 ɾϝʔϧͱιʔγϟϧνϟωϧ ɾϕʔγοΫφϨοδϕʔε ɾWeb Widget/ϞόΠϧSDK ɾΧελϚʔϙʔλϧͷϒϥϯυઃఆ

    ɾϏδωεϧʔϧ ɾύϑΥʔϚϯεμογϡϘʔυ ɾଟݴޠίϯςϯπ ɾCSATΞϯέʔτ ɾΧελϜϨϙʔτ & μογϡϘʔυ Enterprise $99 Professional ͷػೳ + ɾΧελϜΤʔδΣϯτϩʔϧ ɾϚϧνϒϥϯυαϙʔτ ɾMultiple ticket forms ɾ੒ޭϓϩάϥϜͷ։࢝ ɾຬ଍౓༧ଌ ɾIPαΫηε੍ݶ Elite $199 Enterprise ͷػೳ + ɾແ੍ݶϥΠτΤʔδΣϯτ ɾ99.9%ͷΞοϓλΠϜSLA ɾ1࣌ؒͷαʔϏεϨϕϧ໨ඪ ɾߴ౓ͳ҉߸ԽͱηΩϡϦςΟ ɾσʔληϯλʔͷ৔ॴ
  6. Zendesk TalkͷՁ֨ 23 Basic $9 ɾνέοτͷࣗಈ࡞੒ ɾ௨࿩ͷ࿥Ի & ϘΠεϝʔϧ௨࿩ه࿥ ɾෳ਺ͷి࿩൪߸

    ɾάϧʔϓసૹ ɾӦۀ࣌ؒ ɾSMS/MMS Enterprise $29 Basic ͷػೳ + ɾIVRπϦʔసૹ ɾύϑΥʔϚϯεϞχλϦϯά ɾϦΞϧλΠϜ෼ੳ ɾΠϯαΠτϨϙʔτ ɾෳ਺ͷεέδϡʔϧ Partner Edition $9 ςϨϑΥχʔΠϯςάϨʔγϣϯͱCTI πʔϧΩοτ΁ͷΞΫηεɿ ɾຒΊࠐΈͷιϑτϑΥϯ ɾൃ৴ऀID͓Αͼཤྺ ɾ௨࿩ه࿥෇͖νέοτ
 ɹͱΤʔδΣϯτׂΓ౰ͯ
  7. Zendesk ChatͷՁ֨ 24 Basic $11.2 ɾνϟοτͷධՁ ɾ14೔ؒͷνϟοτཤྺ ɾνϟοτ਺ແ੍ݶ ɾτϦΨ2ݸͱ2෦໳ ɾWidgetͷΧελϚΠζ

    Advanced $20 Basic ͷػೳ + ɾτϦΨ਺ͱ෦໳਺ʹ੍ݶͳ͠ ɾӦۀ࣌ؒ ɾνϟοτϨϙʔτ ɾREST API Premium $44 Advanced ͷػೳ + ɾΤʔδΣϯτϨϙʔτ ɾϦΞϧλΠϜ؂ࢹ ɾWeb SDK ɾIPΞΫηε੍ݶ ɾ೥தແٳͷαϙʔτ