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「スマホも使ったことないけど大丈夫?」 福祉分野におけるVRxSaaSのカスタマーサクセス -...
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CS HACK
December 18, 2021
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「スマホも使ったことないけど大丈夫?」 福祉分野におけるVRxSaaSのカスタマーサクセス - 予選資料
カスタマーサクセス天下一武闘会2021 presented by Growwwing での株式会社ジョリーグッド 石川奈緒さまの予選資料
CS HACK
December 18, 2021
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Transcript
ʮεϚϗͬͨ͜ͱͳ͍͚Ͳେৎʁʯ ࢱʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε גࣜձࣾδϣϦʔάου $4ϢχοτϦʔμʔɹੴಸॹ
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גࣜձࣾδϣϦʔάου $4ϢχοτϦʔμʔ ੴಸॹ ུྺɿ ɾిࢠָثͷ༌ೖཧԷͷձࣾʢ.,ʗӦۀࣄʗ$4ʣ ɾιχʔɾίϯϐϡʔλΤϯλςΠϯϝϯτʢӦۀࣄʣ ɾ"0-ʗΠʔɾΞΫηεʢ$4ʣ ɾωΫιϯʢ$4ʗӡ༻ཧʣ ɾ$ZHBNFTʢ$4ʣ อ༗ࢿ֨ɿ ɾ$01$$9ن֨7.0൛ਪਐϦʔμʔ ɾൃୡোֶशࢧԉαϙʔλʔ ɾྉཧݕఆ̎ڃ ࣗݾհ $4ͷͩ͜ΘΓɿ ɾ͓٬༷ͱاۀͷՍ͚ڮͰ͋Δ͜ͱ ɾࣾͷϋϒͰ͋Δ͜ͱ ɾاۀϒϥϯυΛΓकΔ͜ͱ
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ʮιʔγϟϧεΩϧτϨʔχϯάʯΛ͝ଘͰ͔͢ʁ
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ιʔγϟϧεΩϧτϨʔχϯάͱ ೝߦಈྍ๏ͷҰͭͰ͋Δ ରਓؔΛத৺ͱͨࣾ͠ձੜ׆ ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏ Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱʯΑΓҾ༻ʔ
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ιʔγϟϧεΩϧτϨʔχϯάͱ ໘ͷઆ໌͕͍͠ ໘ͷཧղʹᴥᴪ͕͋Δ ࢀՃʹফۃత ैདྷͷτϨʔχϯά ೝߦಈྍ๏ͷҰͭͰ͋Δ ରਓؔΛத৺ͱͨࣾ͠ձੜ׆ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏ Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱʯΑΓҾ༻ʔ
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໘ͷઆ໌͕͍͠ ໘ͷཧղʹᴥᴪ͕͋Δ ࢀՃʹফۃత 73ͰϦΞϧʹ໘ମݧ 73ʹΑΔτϨʔχϯά ैདྷͷτϨʔχϯά ιʔγϟϧεΩϧτϨʔχϯάͱ ೝߦಈྍ๏ͷҰͭͰ͋Δ ରਓؔΛத৺ͱͨࣾ͠ձੜ׆ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏ Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱʯΑΓҾ༻ʔ
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݄αʔϏε։࢝ ιʔγϟϧεΩϧτϨʔχϯά73 ໘ମݧͰɺ ࣾձΛɺ ࿅श͢Δɻ
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ֶߍࣾձͰͷίϛϡχέʔγϣϯτϨʔχϯάΛิॿ͢Δ ੈքॳͷ73Y4BB4 ઐՈνʔϜʹࢀը͠ɺιʔγϟϧεΩϧτϨʔχϯά73ͷల։ΛՃ ᶅࢹઢղੳػೳ ᶄӡ༻ϚχϡΞϧ ᶃ73ίϯςϯπ ᶆσʔλهɾ࿈ܞػೳ ຊҎ্ 遠隔 操作 iPad VRゴーグル ্ڃҩྍ౷ׅސɹֈߐҀࢠҩࢣ ஜେֶҩֶઐֶ܈ҩֶྨଔɺࠃཱਫ਼ਆɾਆܦҩྍݚڀηϯλʔʹͯ ͏ͭපɺෆ҆ɺڧഭɺ౷߹ࣦௐɺൃୡਆܦͷਫ਼ਆ࣬ױ प࢈ظϝϯλϧϔϧεʹରͯ͠ͷ$#5Λ༻͍ͨྟচɾݚڀɾݚमΛߦ͏ɻ δϣϦʔάουʹࢀըɻ ҩྍमސɹதౢѪҰҩࢣ ܈അେֶҩֶ෦ଔɺࠃཱਫ਼ਆɾਆܦҩྍݚڀηϯλʔʹͯ $#5ͷݚڀɾڭҭɺ$#5ͷݮༀޮՌʹؔ͢Δௐࠪࢥय़ظ$#5ΞϓϦͷ։ൃɺ प࢈ظͷೝߦಈྍ๏ɺޮԽೝߦಈྍ๏ͷ։ൃΛߦ͏ɻ δϣϦʔάουʹࢀըɻ શࠃಋೖࢪઃ ࢪઃಥഁ ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV֓ཁ
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ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPVͷಋೖઌ શࠃಋೖࢪઃ ࢪઃಥഁ ओʹɺো͕͍ऀࢱࢧԉࢪઃɺಛผࢧԉֶߍɺ ৺ྍՊɾਫ਼ਆՊͷΫϦχοΫͳͲͰಋೖ͍͍͓ͨͩͯΓ·͢
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ݱϝϦοτ ཧऀϝϦοτ ܦӦऀϝϦοτ डߨཧʗҾܧཧ ྸผ445ͷରԠ 445४උ࣌ؒݮ 445ਓࡐҭͷޮԽ طଘྍҭͷิڧ ू٬ޮՌɾ৽نମݧձ׆༻ ઐ৬һ࠾༻ίετݮ ෳࢪઃͷӡӦ֦ு ଞࢪઃͱͷࠩผԽ ࠂએඅͷݮ ಋೖͷޮՌɿ֊ผϝϦοτ &NPVಋೖͰɺࢱࢧԉͷݱʹ͓͚Δ֤՝Λղܾʂ
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FNPVͷαʔϏε͕ελʔτ͠ɺ$4ͰԿΛ͖͔ͯͨ͠
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ମ੍ͷඋʹ͍ͭͯ ೝ֦େ Ϧʔυ֫ಘɾҭ ϑΟʔϧυ ηʔϧε ೲ ػࡐઆ໌ ఆணࢧԉ ΧελϚʔ αϙʔτ 13ࢧԉ 8&#Ϛʔέ %. Ϧετ࡞ ϦϚΠϯυ ஊ Ϋϩʔδϯά ΩοςΟϯά આ໌ ͍߹ΘͤରԠ '"2࡞ ఆظ.5( ηογϣϯࢧԉ ӡ༻ମ੍ ू٬ อޢऀઆ໌ .BSLFUJOH *OTJEF4BMFT 'JFME4BMFT $VTUPNFS4VDDFTT ݟࠐߴ͍ސ٬ͱͷ ஊػձग़ ֬ͷϥϯΫ͚ Ξϙௐɺ֫ಘ ΦϯϥΠϯ ΦϯϥΠϯ ΦϑϥΠϯ ΦϯϥΠϯ '"9 ੈքॳͷ73Y4BB4ϞσϧΛཱ֬ͤ͞Δ͘ 5)&.0%&-ΛࢀߟʹνʔϜͷׂͱମ੍Λඋ
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13 ࢱࢪઃͷ4BB4ʹ͓͚Δ$4ͷඞཁੑ ࢱۀք*$5ͷ׆༻͕ਐΜͰ͓Βͣɺૢ࡞ʹෆ׳Εͳਓ͕ଟ͍ αʔϏεͷར༻͕ఆணͤͣɺ&YQBOTJPOʹܨ͕Βͳ͍δϨϯϚ 東京福祉専⾨学校【⽂部科学省委託事業:専修学校による地域産業中核的⼈材養成事業アンケート結果】,2020 ࣾձࢱ࢜ͷ৬ͰͷλϒϨοτ༻ ࢱΛֶͿֶੜͷ࣮शઌ ࢱࢪઃ ͰͷϝʔϧΞυϨε
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ʮεϚϗͬͨ͜ͱͳ͍͚Ͳେৎʁʯ ࢱʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε
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15 ΦϯϘʔσΟϯάͷߏங ֤ϑΣʔζຖʹϢʔβʔɾ$4ଆͷλεΫͱඪΛݟ͑ΔԽ ϔϧεείΞͷߏங ϔϧεείΞΛஈ֊Ͱ߲ࡦఆ ಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δ ✔ ✔ ✔ $4νʔϜͰணखͨ͜͠ͱ
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֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱඪΛݟ͑ΔԽ ಋೖࣾ $4 ૢ࡞τϨʔχϯά ӡ༻ମ੍ߏங ૢ࡞ϨΫνϟʔ ฏ४Խ͞Εͨ445ͷఏڙ ΦϯϘʔσΟϯάظʢϲ݄ʣ ׆༻ɾఆணظʢϲ݄ʣ վળɾ֦େظʢϲ݄ʣ ಋೖࣾ $4 73445࣮ࢪ ϩάσʔλ֬ೝ ঢ়گώΞϦϯά 445४උظؒͷݮ ಋೖࣾ $4 ӡ༻վળ ϑΟʔυόοΫ &YQBOTJPOఏҊ ू٬ɾՔಇ61 ӡ༻ࣄྫհ ϩάػೳ׆༻հ ΦϯυϝσΟΞ ӡ༻վળఏҊ Ӧۀ׆༻ ΦϯϘʔσΟϯάͷߏங ✔
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ϔϧεείΞΛஈ֊Ͱ߲ࡦఆ ϥϯΫ$ ϥϯΫ# ϥϯΫ" ಋೖ ػࡐηοτΞοϓ αʔϏεཧղ ཧπʔϧཧղ ฏ४Խ͞Εͨ445ͷఏڙ ΦϯϘʔσΟϯάظʢϲ݄ʣ ׆༻ɾఆணظʢϲ݄ʣ վળɾ֦େظʢϲ݄ʣ 445४උظؒͷݮ ू٬ɾՔಇ61 ར༻ස ݄ʹճҎ্ ࢪઃମݧձ࣮ࢪ ཧπʔϧ׆༻ ར༻ස िʹճҎ্ 4/48FCͰͷप ௨ॴऀՈͷप ར༻ޮՌ ࢧԉελοϑޮ ࢪઃՔಇ ར༻։࢝ ू٬༻ίϯςϯπར༻ Ҭͷप ΦϯυϝσΟΞܝࡌ ϔϧεείΞͷߏங ✔
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ςοΫλον ϩʔλον ίϛϡχςΟλον ಋೖϨΫνϟʔ ͝ར༻ΨΠυಈը ࠲ஊձɾަྲྀձ ར༻ঢ়گΠϯλϏϡʔ ͓Βͤϝʔϧ৴ Ξϯέʔτૹ৴ ΣϏφʔ ͝ར༻5*14ఏڙ ΦϯυϝσΟΞܝࡌ ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δ ಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ ✔
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ςοΫλον ಋೖϨΫνϟʔ ར༻ঢ়گΠϯλϏϡʔ ͓Βͤϝʔϧ৴ Ξϯέʔτૹ৴ ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δ ಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ ✔
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ϩʔλον ͝ར༻ΨΠυಈը ͝ར༻5*14ఏڙ ΦϯυϝσΟΞܝࡌ ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δ ಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ ✔
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ίϛϡχςΟλον ࠲ஊձɾަྲྀձ ΣϏφʔ ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δ ಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ ✔
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ো͕͍ࢱࢧԉࢪઃෳͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͍ FNPVͷར༻ՁΛಋೖ͕ࣾࣗݟग़͠ɺԣల։͕࣮ݱ &YQBOTJPOՌ https://edubase.school/ גࣜձࣾͻ;ΈΑ༷ʢࣛࣇౡݝʣ
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23 ·ͱΊ ΦϯϘʔσΟϯάͷߏங ֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱඪΛݟ͑ΔԽ ϔϧεείΞͷߏங ϔϧεείΞΛஈ֊Ͱ߲ࡦఆ ಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δ ✔ ✔ ✔ ো͕͍ࢱࢧԉࢪઃෳͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͘ ಋೖ͕ࣾࣗFNPVͷར༻ՁΛݟग़͢͜ͱͰɺԣల։Λ࣮ݱ
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24 ͋Γ͕ͱ͏͍͟͝·ͨ͠