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「スマホも使ったことないけど大丈夫?」 福祉分野におけるVRxSaaSのカスタマーサクセス -...
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CS HACK
December 18, 2021
Business
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「スマホも使ったことないけど大丈夫?」 福祉分野におけるVRxSaaSのカスタマーサクセス - 決勝資料
カスタマーサクセス天下一武闘会2021 presented by Growwwing での株式会社ジョリーグッド 石川奈緒さまの決勝資料
CS HACK
December 18, 2021
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Transcript
ʮεϚϗͬͨ͜ͱͳ͍͚Ͳେৎʁʯ ࢱʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε גࣜձࣾδϣϦʔάου $4ϢχοτϦʔμʔɹੴಸॹ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
2 ΦϯϘʔσΟϯάͷߏங ֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱඪΛݟ͑ΔԽ ϔϧεείΞͷߏங ϔϧεείΞΛஈ֊Ͱ߲ࡦఆ ಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δ ✔ ✔ ✔ ༧બͷৼΓฦΓɿ&YQBOTJPOࢪࡦΦϖϨʔγϣϯͱՌ ো͕͍ࢱࢧԉࢪઃෳͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͘ ಋೖ͕ࣾࣗFNPVͷར༻ՁΛݟग़͢͜ͱͰɺԣల։Λ࣮ݱ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
ֶߍࣾձͰͷίϛϡχέʔγϣϯτϨʔχϯάΛิॿ͢Δ ੈքॳͷ73Y4BB4 ᶅࢹઢղੳػೳ ᶄӡ༻ϚχϡΞϧ ᶃ73ίϯςϯπ ᶆσʔλهɾ࿈ܞػೳ ຊҎ্ 遠隔 操作 iPad VRゴーグル શࠃಋೖࢪઃ ࢪઃಥഁ ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV֓ཁ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
ಋೖࣾͷϋΠλονࢧԉ
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ࣾఏڙπʔϧɾૉࡐ ൃ৴ʢ73։࢝ˠମݧձʣ ର໘ ར༻ऀֶߍපӃؔػؔ 4/48&#αΠτ 73ମݧձ։࠵ ɾطଘར༻ऀ ɾ৽نݟֶऀ ϝσΟΞϦʔΫ ϝσΟΞܝࡌ ςϨϏɺ৽ฉ 8&#ϝσΟΞ Քಇ61 ৽نར༻ऀ֫ಘ 73τϨʔχϯά ಋೖࣾͷू٬ʹد༩͢ΔΞΫγϣϯϓϥϯΛ༻ҙ͠ ΠϯύΫτͷߴ͍l73zΛ׆༻ͨ͠ใൃ৴ˠମݧձˠར༻ऀ֫ಘˠใൃ৴·Ͱαϙʔτ ϋΠλονࢧԉͷ֓ཁ
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ࣾఏڙπʔϧɾૉࡐ ൃ৴ʢ73։࢝ˠମݧձʣ ର໘ ར༻ऀֶߍපӃؔػؔ 4/48&#αΠτ 73ମݧձ։࠵ ɾطଘར༻ऀ ɾ৽نݟֶऀ ϝσΟΞϦʔΫ ϝσΟΞܝࡌ ςϨϏɺ৽ฉ 8&#ϝσΟΞ Քಇ61 ৽نར༻ऀ֫ಘ 73τϨʔχϯά ಋೖࣾͷू٬ʹد༩͢ΔΞΫγϣϯϓϥϯΛ༻ҙ͠ ΠϯύΫτͷߴ͍l73zΛ׆༻ͨ͠ใൃ৴ˠମݧձˠར༻ऀ֫ಘˠใൃ৴·Ͱαϙʔτ ϋΠλονࢧԉͷ֓ཁ
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ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ ෳࢪઃͰFNPVΛಋೖͨ͠اۀʹରͯ͠ ϝσΟΞ༠கࢦೆΛݸผʹରԠ
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ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ 73Λ׆༻ͨ͠ো͕͍ࢱࢧԉʹχϡʔεੑͷߴ͍औΓΈ ֤ϝσΟΞʹରͯ͠औࡐґཔΛߦ͍ɺهऀͷؔ৺͕ߴ·Εܝࡌ͕࣮ݱ
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ब࿑Ҡߦࢧԉࣄۀॴʮ͍͓͍͋ʯ༷ʢௗऔݝʣ ϝσΟΞͷ73ಋೖΞϐʔϧ͕ޭʂ ςϨϏࣾɺ৽ฉࣾ ͛ࠐΈϑΥʔϚοτఏڙ ݄ ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
์՝ޙσΠαʔϏεʮϦΧόϦʔʯ༷ʢ੩Ԭݝʣ ʮίϩφՒʹ͓͚Δԕִ73तۀʢࢲඅʣʯͰऔࡐࡴ౸ʂ ݄ ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ औࡐରԠ༻Ξϐʔϧ४උ ੩ԬேςϨϏɺ੩Ԭ৽ฉɺ ຖ৽ฉͳͲɺ ੩ԬݝϝσΟΞ͕ू݁
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ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ ࣮ࡍͷಋೖࣄྫͱͯ͠ΦϯυϝσΟΞʹܝࡌ
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ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ ϝσΟΞ༠கεςοϓɺಋೖ͚ࣾ5*14ͱͯ͠ ಋೖࣾར༻ͷཧπʔϧ্ʹల։
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ো͕͍ࢱࢧԉ͔Βɺҩྍશମʹܨ͕͍ͬͯ͘
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FNPVͷϋΠλονࢧԉ͔Βҩྍશମʹ ҩྍ๏ਓࣾஂࢵԺձϒϨΠϯΫϦχοΫ༷ Ӄ͔Β̐Ӄͯ͢Ͱಋೖྃʂ ҩྍ๏ਓࣾஂࢵԺձɹϒϨΠϯΫϦχοΫ༷
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͞Βʹɺ͏ͻͱͭͷੈքॳΛ
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ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV͔Β+0--:(00% ݄̎̌̎̍̍̎̎αʔϏε։࢝ʂ
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هཧ ैۀһڭҭ ސ٬ࢧԉ ਨ4BB4͔Βͷਫฏ4BB4ͷେస FNPVͰங͍࣮ͨͱՌΛݩʹ αʔϏεΛ౷߹ɾ֦େ ਨ 4 B B 4 ਫ਼ਆ ো ࢧԉ ൃୡ ো ࢧԉ ҩྍ ڭҭ ࢧԉ ਫฏ4BB4
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هཧ ैۀһڭҭ ސ٬ࢧԉ ਨ4BB4͔Βͷਫฏ4BB4ͷେస FNPVͰங͍࣮ͨͱՌΛݩʹ αʔϏεΛ౷߹ɾ֦େ ਨ 4 B B 4 ਫ਼ਆ ো ࢧԉ ൃୡ ো ࢧԉ ҩྍ ڭҭ ࢧԉ ਫฏ4BB4
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ਨ4BB4͔Βਫฏ4BB4ͷେసʂ
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νʔϜҩྍɺλεΫɾγϑςΟϯάγΣΞϦϯάɺҬแׅέΞγεςϜɺҩྍࢱ࿈ܞͳͲ ҩྍࢱΛऔΓר͘ڥେ͖͘มԽ͠ɺ͋ΒΏΔ໘Ͱଟ֯Խ͕ٻΊΒΕ͍ͯ·͢ɻ +0--:(00%ʴҩྍࢱࣄۀΛల։͢Δ๏ਓɺैࣄऀʹࠓٻΊΒΕ͍ͯΔଟ༷ͳʮϓϥεʯΛ ఏڙ͢Δ73૯߹ϓϥοτϑΥʔϜͰ͢ɻ ੈքॳɹҩྍࢱʹಛԽͨ͠73૯߹ϓϥοτϑΥʔϜ νʔϜҩྍɾλεΫγϑτɾҬแׅέΞͳͲ ҩྍࢱΛऔΓר͘ڥͷมԽ ଟ֯తͳࢹٕज़ͷशಘɺ ଟ༷ͳҩྍࢱχʔζʹϚονͨ͠αʔϏεͷ ڙڅମ੍උ͕ඞཁ +0--:(00% ֓ཁ
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˞ࠓޙఏڙ༧ఆ ɹҩྍ • • • • ɹհޢࢱ • • • ɹোࢱ • • • ҩྍࢱࢪઃैࣄऀͷݚमɺױऀɾར༻ऀʹର͢Δ ଟ༷ͳχʔζʹԠ͑Δ 73૯߹ϓϥοτϑΥʔϜͱͯ͠ల։ ओͳར༻ྫ
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݄̍̎̔ʮຊαϒεΫϦϓγϣϯϏδωεେʯ ΰʔϧυडʂ FNPV͔Β+0--:(00%
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FNPV͔Β+0--:(00% FNPVͰங͍ͨ$4ͷϊϋΛج൫ͱͯ͠ ݄̎̌̎̍̍̎̎αʔϏε։࢝ʂ
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͋Γ͕ͱ͏͍͟͝·ͨ͠