four kinds of needs. The more elements provided, the greater customers' loyalty and the higher the company's sustained revenue growth. hbr.org/2016/09/the-elements-of-value The Elements of Value Pyramid
customer advocacy more than any other element. Products and services must attain a certain minimum level, and no other elements can make up for a significant shortfall on this one.
money for an early stage SU? Investors face 3 main risks: A. Market. Can MONEY be made? B. Competition. Can they WIN? C. Execution. Can the FOUNDERS DELIVER?
and do reference calls with early customers. C is a challenging risk, since it is driven by the team, and so many things in execution phase are unpredictable. It’s why the investment team decide on the below responsibilities for the founding team: • To iterate fast to meet the customer needs on time (speed of development) • To deliver a product that works at the scale needed(reliability)
the expectation is to have this kind of culture/practice and be focused on delivery speed and customers limitations that your solution help to eliminate.
front of trade-offs: (a) Code ownership: inhouse vs outsourcing (b) Agility: speed vs reliability (c) Monitoring: understanding all vs little (d) Compliance and Security: risks
(intuition): awareness of the challenges to come is the first step to be ready to solve them in the future (b) Processes and Tools: should be in place to achieve high productivity (c) Organization: should be defined to avoid friction and align goals
requesting a change until customer value is delivered? Time to restore service How long does it take for an abnormal behavior in the system to be detected and restored to the normal standard agreed way of operation? Release frequency How many changes and features are being released to production in a fixed period of time? Change fail rate How often the system fails or service disruption occurs that originates from lack of quality in the source and required rework? Performance KPI’s