Explores the emotional and psychological dimensions of change, including how individuals respond to uncertainty, the Kubler-Ross change curve, and the tension between pain and gain. Drawing from real-world coaching tools like GROW and metaphors like Who Moved My Cheese?, the session equips leaders to support their teams with empathy, clarity, and resilience. It emphasises practical strategies for navigating resistance, communicating change effectively, and helping people move forward with trust and adaptability.