- Jared Spool, Jakob Nielsen, Johnny Holland, Boxes and arrows, UX magazine... ๏ Familiarize yourself with the high traffic websites that people visit - how are they shaping user behaviour? ๏ Question everything around you. Why are things the way they are? ๏ Is there a formal project brief? If so, ask for a copy in advance. Print it off. Scribble questions on it.
not center of the universe ๏ Respect - you genuinely care about others you work with ๏ Trust - you believe others are competent and will do the right thing Team Geek (Brian W. Fitzpatrick, Ben Collins-Sussman) http://shop.oreilly.com/product/0636920018025.do
do the users need? (User needs) ๏ Where do they want it? (Environment/Device) ๏ Who is doing it? (Team) ๏ When do we have to get it done by? (Time available) ๏ How will we measure success?
circuit has overloaded, causing a fuse to blow. 2. “Why is the circuit overloaded?” There was insufficient lubrication on the bearings, so they locked up. 3. “Why was there insufficient lubrication on the bearings?” The oil pump on the robot is not circulating sufficient oil. 4. “Why is the pump not circulating sufficient oil?” The pump intake is clogged with metal shavings. 5. “Why is the intake clogged with metal shavings?” Because there is no filter on the pump.
๏ Focus on the present ๏ Get to the bottom line ๏ Speak in terms of short-term concrete results ๏ Give them options ๏ Don’t get too personal ๏ Don’t get into a control contest ๏ However, don’t back down if you believe you are right http://www.softed.com/resources/Docs/SSW0.4.pdf
Focus on the future and the big picture ๏ Illustrate concepts with stories ๏ Seek their ideas, input ๏ Show personal interest and involvement ๏ Stimulate their creative impulse ๏ Compliment them ๏ Don’t dwell on details ๏ Don’t be too serious ๏ Don’t talk down to them http://www.softed.com/resources/Docs/SSW0.4.pdf
flexible ๏ Be easy and informal ๏ Be personal and personable ๏ Emphasize a team approach ๏ Don’t push for too much detail ๏ Don’t hurry them ๏ Don’t confront them ๏ Don’t attack ๏ Don’t be dictatorial or autocratic http://www.softed.com/resources/Docs/SSW0.4.pdf
๏ Focus on past, present and future ๏ Talk facts ๏ Focus on detail and accuracy ๏ Be logical, well- organized, and serious ๏ Tell them exactly what you will do and when ๏ Don’t rush things ๏ Don’t be too personal ๏ Don’t be overly casual http://www.softed.com/resources/Docs/SSW0.4.pdf
Humor is regarded as one of the most effective weapons in a British citizen’s arsenal ๏ Brits will agree where possible, but qualify their agreement ๏ When you wish to criticize, disagree or even praise, do it obliquely (using understatement or coded speech) When Cultures Collide: Leading across cultures (Richard D. Lewis)
politeness must be maintained at all times ๏ Their reluctance to say no is well-known ๏ Decisions will eventually be made by consensus ๏ They are cautious, skilled in stalling tactics and won’t be rushed When Cultures Collide: Leading across cultures (Richard D. Lewis)
Confrontation and loss of face (for both parties) must be avoided ๏ Meetings are principally for information gathering - the real decisions will be made elsewhere ๏ A collective spirit prevails - nobody says ‘I’, only ‘We’. ๏ They will work step by step in an unhurried manner When Cultures Collide: Leading across cultures (Richard D. Lewis)
permission.) ๏ “Do you mind me asking - are you looking for solutions or do you just want to get things off your chest?” ๏ “Which of the solutions you mentioned would you choose?” ๏ “If we were going to meet the delivery date, how could we make that happen?” ๏ “How could we find out...”
a hard gig, quiet, a death, a struggle, whatever, you can only be mad and frustrated and gutted until 11am the next day. Then you must draw a line under it and forget about it. As going into the next gig thinking you are shit will mean you will die.” “Equally, if you nail it, slam it, destroy it, whatever, you can only be smug about it until 11am the next day (in the past, I have set an alarm so I could get up and gloat for an extra half hour) as if you go into the next gig thinking you are God's gift to comedy, you will die. That is Millican's Law and it totally works. It means you move on quickly.”
queue have a chat with a fellow lead about line management. You've recently changed the format of your bi-weekly meetings to a more casual lunch and it's working brilliantly.
and tech teams (we like to blend) to scamp 2 routes for an improved purchase process. Our lead strategist kicks the workshop off with research insights.
client, hosted by the Creative Director on the account. The objective: sketch a few user journeys to show how content can be shared across a campaign site, mobile and tablet devices.
more nor less than a new combination of old elements ๏ The capacity to bring old elements into new combinations depends largely on the ability to see relationships
- both the materials of your immediate problem and the materials from your rich store of general knowledge. ๏ Second, work over those materials in your mind and try to identify patterns.
walk in the park. This is the incubating stage, where you let something beside the conscious mind do the work of synthesis. ๏ Fourth, an idea will be born, often when you least expect it. ๏ Fifth, shape and develop an idea to practical usefulness.
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