Humans are frequently involved to add information and take decisions. The task sequence is quite pre-ordered. • Order fulfillment • Claims processing • Loan approvals • Mortgage origination • Travel requests • Purchase requests • Mobile workforce support “Orchestration” / “Choreography” of automated activities, humans by exception. • Trading processes (Capital Market, Banking, Energy ...) • Automatic claims processing • Automatic reordering • Inventory reduction / rebalancing • Order to cash automation Adaptive and dynamic processes: Knowledge Workers guide the activities flow selecting among suggested options or creating on the fly ad hoc activities. • Investigation solution • Next-Gen customer onboarding • Customer retention program • Personalized customer service • Omni-channel engagement marketing Straight Through Human Intensive Case Management Flexibility Automation