and our values What we believe in: spoken or unspoken beliefs Our capabilities: skills and abilities present What we do: accepted norms of behaviour, dress code, how we get work done Our environment: external forces, rewards systems, regulation
what to do • People spend a lot of time wordsmithing messages for senior management • People agree in meetings but complain outside them • New policies are implemented whenever something goes wrong • Staff demographics are homogeneous • People are not willing to take risks or offer new ideas • Customers complain about service • People are not clear of what is expected of them • Learning and development are not a priority • There is li le consistency in how work gets done
to do • People spend a lot of time wordsmithing messages for senior management • People agree in meetings but complain outside them • New policies are implemented whenever something goes wrong • Staff demographics are homogeneous • People are not willing to take risks or offer new ideas • Customers complain about service • People are not clear of what is expected of them • Learning and development are not a priority • There is li le consistency in how work gets done
bring their whole selves to work • People trust each other • Don’t blame people for mistakes How cultural diversity can be good for business, Victoria Health, 2013, https://www.vichealth.vic.gov.au/media-and-resources/publications/how-cultural-diversity-can-be-good-for-business ⛑
term benefits rather than focus on short term results • Change is expected. As are mistakes • "Learn fast, learn o en" How cultural diversity can be good for business, Victoria Health, 2013, https://www.vichealth.vic.gov.au/media-and-resources/publications/how-cultural-diversity-can-be-good-for-business
Clear expectations are defined then adjusted as necessary • Feedback is not just welcomed, but sought out • Diverse perspectives are actively engaged with How cultural diversity can be good for business, Victoria Health, 2013, https://www.vichealth.vic.gov.au/media-and-resources/publications/how-cultural-diversity-can-be-good-for-business
where work is done • Engagement and support for employee and customer communities How cultural diversity can be good for business, Victoria Health, 2013, https://www.vichealth.vic.gov.au/media-and-resources/publications/how-cultural-diversity-can-be-good-for-business
staff share • Common sense requires commonality • Efforts are targeted at meaningful goals How cultural diversity can be good for business, Victoria Health, 2013, https://www.vichealth.vic.gov.au/media-and-resources/publications/how-cultural-diversity-can-be-good-for-business
• Constant learning is integral to how work is done How cultural diversity can be good for business, Victoria Health, 2013, https://www.vichealth.vic.gov.au/media-and-resources/publications/how-cultural-diversity-can-be-good-for-business
• Good communication • Life is larger than work • Shared values • Learning and progression How cultural diversity can be good for business, Victoria Health, 2013, https://www.vichealth.vic.gov.au/media-and-resources/publications/how-cultural-diversity-can-be-good-for-business
having at work 2. Jumble issues together 3. Draw an issue, familiarise yourself with it 4. Take turns describing the issue as your own while the others offer advice and feedback