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Optimising for team health: Tools and techniques of supportive teams who build successful products

Optimising for team health: Tools and techniques of supportive teams who build successful products

To build and maintain great products now and in the future, we need to work smarter: to be more efficient, inclusive, considered and collaborative. And to do this, we need to build and maintain team health.

As former VP of Engineering at Kickstarter and Engineering Director at Etsy, and now coach, consultant and trainer for managers and leaders across the tech industry, Lara Hogan has spent over a decade growing emerging leaders and developing healthy teams. In this talk, Lara will draw on her experiences to explore the powerful, but all-too-often overlooked tools we have available to us as we work with and support our teammates, those who report to us, and those we report to.

Whether you’re feeling some friction with your co-workers, wrestling with some feedback you need to give, or you’re just trying to weather a season of change within your organisation, this talk will help you feel more equipped to navigate whatever you’re facing when you get back to work, to help you and your team succeed, and your users reap the benefits.

Lara Hogan

June 28, 2019
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Transcript

  1. OPTIMISING for

    TEAM HEALTH
    Lara Hogan @lara_hogan

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  3. Teams are important.

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  4. #WOCinTech Chat

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  6. FORMING
    STORMING
    NORMING
    PERFORMING

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  7. STORMING
    NORMING

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  8. BRAINS
    1
    2
    3
    FEEDBACK
    TEAM PROCESSES

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  9. BRAINS

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  12. Don’t worry, 

    I’ve got this!

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  13. Core Needs

    at Work
    6

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  14. Belonging
    Community, connection
    1

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  15. Improvement/Progress
    Progress towards purpose,

    improving the lives of others
    2

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  16. Choice
    Flexibility, autonomy, decision-making
    3

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  17. Equality/Fairness
    Access to resources & information,

    equal reciprocity
    4

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  18. Predictability
    Resources, time, direction,

    future challenges
    5

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  19. Significance
    Status, visibility, recognition
    6

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  20. Belonging
    Improvement/Progress
    Choice
    Equality/Fairness
    Predictability
    Significance bit.ly/biceps-core-needs

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  21. “What is making

    my teammate

    react so strongly?”

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  22. #WOCinTech Chat
    DESK MOVES

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  23. Belonging
    Alienated
    Distant
    Left behind
    1

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  24. Improvement/Progress
    Disruption
    Distraction
    2

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  25. Choice
    Loss of control
    Represents a larger shift in the company
    3

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  26. Equality/Fairness
    Unfair
    Some groups had choice, we didn’t
    4

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  27. Predictability
    Surprise
    Disruption in routine
    5

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  28. Significance
    No more corner office
    Far from leadership
    6

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  29. Knowing and addressing
    core needs is a shortcut to
    making others feel
    understood and valued.

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  30. FORMING
    STORMING
    NORMING
    Feedback
    Core Needs

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  31. FEEDBACK

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  32. Feedback equation
    bit.ly/FeedbackEquation

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  33. observation
    of a

    behaviour

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  34. impact of
    behaviour
    +
    observation
    of a

    behaviour

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  35. impact of
    behaviour
    question 

    or

    request
    + +
    observation
    of a

    behaviour

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  36. impact of
    behaviour
    question 

    or

    request
    + +
    observation
    of a

    behaviour

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  37. impact of
    behaviour
    open
    question
    + +
    observation
    of a
    behaviour

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  38. Ask about their preferred
    feedback medium

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  39. FORMING
    STORMING
    NORMING
    Team Processes
    PERFORMING

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  40. TEAM PROCESSES

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  41. Retrospectives

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  42. Team charters and docs

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  43. Eng Manager
    drives “who”
    Tech Lead
    drives “how”
    EM ∩ EL ∩ PM:
    drive “why”

    Product Manager
    drives “what”

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  44. Product Manager + Tech Lead
    scope and estimate

    project work
    Product Manager
    drives “what”
    Tech Lead
    drives “how”

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  45. #WOCinTech Chat
    Take care of yourself

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  46. FORMING
    STORMING
    NORMING
    PERFORMING
    Team Processes Feedback
    Core Needs

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