Delivering (and requesting) feedback workshop

Transcript

1. Delivering (and requesting)
   feedback
   Lara Hogan, Coach + Trainer
   wherewithall.com
   

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2. What was a recent
   ‘Hulk’ moment?
   

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3. Brain Chemistry
   

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6. Don’t worry,
   I got this!
   

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7. 6
   Core Needs
   palomamedina.com/biceps/
   

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8. Belonging
   Community, connection
   1
   

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9. Flickr: whisperwolf
   

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10. Improvement/
    Progress
    Progress towards purpose,
    improving the lives of others
    2
    

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11. Choice
    Flexibility, autonomy,
    decision-making
    3
    

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12. Equality/Fairness
    Access to resources & info,
    equal reciprocity
    4
    

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13. Predictability
    Resources, time, direction,
    future challenges
    5
    

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14. Significance
    Status, visibility, recognition
    6
    

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15. Belonging
    Improvement/Progress
    Choice
    Equality/Fairness
    Predictability
    Significance
    

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16. Knowing and addressing someone’s
    core needs is a shortcut to making
    them feel understood and valued.
    And understanding core needs is
    especially important right now.
    

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17. Credit: Paloma Medina
    

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18. Humans
    are bad at
    feedback
    

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19. We can get better
    at giving and receiving
    feedback.
    

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20. Good feedback is specific
    and actionable.
    

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21. Feedback equation
    

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22. observation
    of a behavior
    ● Just the facts!
    ● No assumptions of why
    they’re doing it
    ● No opinions or judgments
    of this behavior
    

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23. observation
    of a behavior
    impact of
    behavior
    +
    ● Choose an
    impact they
    care about
    ● Make it
    measurable
    

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24. observation
    of a behavior
    impact of
    behavior
    question
    or
    request
    + +
    

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25. observation
    of a behavior
    impact of
    behavior
    question
    or
    request
    + +
    

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26. observation
    of a behavior
    impact of
    behavior
    open
    question
    + +
    (To ensure we’re
    talking about the
    same thing)
    (To align on the
    end goal, and
    motivate change)
    (To turn this into a
    two-way dialog, not a
    one-way brain dump)
    

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27. Bottom-line it.
    

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28. It can really help to
    practice giving feedback
    

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29. Ask about others’
    preferred feedback
    medium and timing
    

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30. Remember to give
    positive feedback too!
    

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31. Prep your own brain to
    receive feedback.
    

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33. Have a back-pocket script.
    

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34. Eject button
    + Next step
    

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35. Hot Potato:
    What’s one takeaway you have?
    30 seconds
    (Then pick the next person!)
    

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36. Resistance → Data
    BONUS MATERIAL!
    

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37. Most common responses
    when a threat is detected
    BONUS MATERIAL!
    

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38. Common forms of resistance:
    Doubt
    Avoid
    Fight
    Bond
    Escape-route
    BONUS MATERIAL!
    

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39. 1. Doubt
    2. Avoid
    3. Fight
    4. Bond
    5. Escape-route
    }Data
    BONUS MATERIAL!
    

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40. Knowing and addressing
    someone’s core needs is a
    shortcut to making them feel
    understood and valued.
    BONUS MATERIAL!
    

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41. How do we recover when
    we amygdala-hijack
    someone?
    BONUS MATERIAL!
    

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42. Have a back-pocket script:
    Eject button + next step
    BONUS MATERIAL!
    

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43. “What I learned…”
    “What I’ll do…”
    BONUS MATERIAL!
    

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44. “I see now that when ______
    happened, we messed with
    ______. What if next time, we
    instead try ___________?”
    BONUS MATERIAL!
    

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45. Caveat
    The goal is not 100% consensus
    100% of the time
    BONUS MATERIAL!
    

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46. Requesting feedback as
    a manager or leader
    BONUS MATERIAL!
    

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47. “Is there anything I
    can be doing differently
    or better?”
    BONUS MATERIAL!
    

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48. “I wanted to get your thoughts on
    my email last week.
    What did you read in it?
    What could I have said better?”
    BONUS MATERIAL!
    

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49. With your mouthwords:
    ● Acknowledge the power dynamic
    (if you’re a manager/leader)
    ● Acknowledge whenever you’ve messed
    something up
    BONUS MATERIAL!
    

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50. “Here are some avenues to
    give me feedback; choose
    whichever feels most
    comfortable”
    BONUS MATERIAL!
    

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