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Delivering (and requesting) feedback workshop

Delivering (and requesting) feedback workshop

There will absolutely be times when you need to give actionable, specific feedback to your teammates. And there will definitely be times that you need to hear some feedback, too. But humans are mostly bad at giving feedback, and we’re also really bad at preparing ourselves to receive it. This is true no matter the situation - hearing that we do something at home that drives our partner crazy, or our coworker, or our boss.

In this workshop, we’ll practice turning real-world stuff into specific, actionable feedback that has a good chance of landing. Attendees will even get to practice delivering it, to see how it feels and how to prepare for saying those words - they’ll leave this workshop ready to deliver specific, actionable, and easy-to-digest feedback.

Lara Hogan

July 09, 2018
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  1. Delivering (and requesting)
    feedback
    Lara Hogan, Coach + Trainer
    wherewithall.com

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  2. What was a recent
    ‘Hulk’ moment?

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  3. Brain Chemistry

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  6. Don’t worry,
    I got this!

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  7. 6
    Core Needs
    palomamedina.com/biceps/

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  8. Belonging
    Community, connection
    1

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  9. Flickr: whisperwolf

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  10. Improvement/
    Progress
    Progress towards purpose,
    improving the lives of others
    2

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  11. Choice
    Flexibility, autonomy,
    decision-making
    3

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  12. Equality/Fairness
    Access to resources & info,
    equal reciprocity
    4

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  13. Predictability
    Resources, time, direction,
    future challenges
    5

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  14. Significance
    Status, visibility, recognition
    6

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  15. Belonging
    Improvement/Progress
    Choice
    Equality/Fairness
    Predictability
    Significance

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  16. Knowing and addressing someone’s
    core needs is a shortcut to making
    them feel understood and valued.
    And understanding core needs is
    especially important right now.

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  17. Credit: Paloma Medina

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  18. Humans
    are bad at
    feedback

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  19. We can get better
    at giving and receiving
    feedback.

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  20. Good feedback is specific
    and actionable.

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  21. Feedback equation

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  22. observation
    of a behavior
    ● Just the facts!
    ● No assumptions of why
    they’re doing it
    ● No opinions or judgments
    of this behavior

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  23. observation
    of a behavior
    impact of
    behavior
    +
    ● Choose an
    impact they
    care about
    ● Make it
    measurable

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  24. observation
    of a behavior
    impact of
    behavior
    question
    or
    request
    + +

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  25. observation
    of a behavior
    impact of
    behavior
    question
    or
    request
    + +

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  26. observation
    of a behavior
    impact of
    behavior
    open
    question
    + +
    (To ensure we’re
    talking about the
    same thing)
    (To align on the
    end goal, and
    motivate change)
    (To turn this into a
    two-way dialog, not a
    one-way brain dump)

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  27. Bottom-line it.

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  28. It can really help to
    practice giving feedback

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  29. Ask about others’
    preferred feedback
    medium and timing

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  30. Remember to give
    positive feedback too!

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  31. Prep your own brain to
    receive feedback.

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  33. Have a back-pocket script.

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  34. Eject button
    + Next step

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  35. Hot Potato:
    What’s one takeaway you have?
    30 seconds
    (Then pick the next person!)

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  36. Resistance → Data
    BONUS MATERIAL!

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  37. Most common responses
    when a threat is detected
    BONUS MATERIAL!

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  38. Common forms of resistance:
    Doubt
    Avoid
    Fight
    Bond
    Escape-route
    BONUS MATERIAL!

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  39. 1. Doubt
    2. Avoid
    3. Fight
    4. Bond
    5. Escape-route
    }Data
    BONUS MATERIAL!

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  40. Knowing and addressing
    someone’s core needs is a
    shortcut to making them feel
    understood and valued.
    BONUS MATERIAL!

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  41. How do we recover when
    we amygdala-hijack
    someone?
    BONUS MATERIAL!

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  42. Have a back-pocket script:
    Eject button + next step
    BONUS MATERIAL!

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  43. “What I learned…”
    “What I’ll do…”
    BONUS MATERIAL!

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  44. “I see now that when ______
    happened, we messed with
    ______. What if next time, we
    instead try ___________?”
    BONUS MATERIAL!

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  45. Caveat
    The goal is not 100% consensus
    100% of the time
    BONUS MATERIAL!

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  46. Requesting feedback as
    a manager or leader
    BONUS MATERIAL!

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  47. “Is there anything I
    can be doing differently
    or better?”
    BONUS MATERIAL!

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  48. “I wanted to get your thoughts on
    my email last week.
    What did you read in it?
    What could I have said better?”
    BONUS MATERIAL!

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  49. With your mouthwords:
    ● Acknowledge the power dynamic
    (if you’re a manager/leader)
    ● Acknowledge whenever you’ve messed
    something up
    BONUS MATERIAL!

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  50. “Here are some avenues to
    give me feedback; choose
    whichever feels most
    comfortable”
    BONUS MATERIAL!

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