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[SaaStock 2017] Is your engineering team ready ...

[SaaStock 2017] Is your engineering team ready to support your growth?

Maria Gutierrez

September 19, 2017
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  1. “How did I freelance for 10 yrs without @freeagent? Bookkeeping

    a breeze, auto invoice chasing and my support email answered in 32 minutes” @tomcopy
  2. +60M customers +300K merchants 12-~200 engineering Distributed globally Global operations

    US, UK, France, Australia, Spain, Malaysia,Thailand… 25M emails/hour 1.3M $10 Vouchers in 24h
  3. Unmanageable codebases Progress slows down Technical debt is getting on

    the way of delivering Bugs and exceptions are not promptly fixed Problems with communication and visibility Duplication of work Domain knowledge gets diluted Bigger target for security threats Competitors move faster
  4. Domain knowledge gets diluted Bigger target for security threats Competitors

    move faster Sales team start selling things not planned An acquisition throws your roadmap out the window Lack of career path Lack of leadership skills Hiring is taking all the team’s time New roles but with unclear expectations
  5. Roan Lavery CPO co-founder Product & Design strategy User research

    & Customer Insight Product management workflow Release planning
  6. Maria Gutierrez VP Engineering Product development and delivery Team structure

    Hiring strategy Personal development Performance reviews
  7. Reliability Security Scalability Productivity Incident Response Credential/patch management PenTests VPN

    and Encryption Product security Compliance - GDPR Data collection/access DDoS protection
  8. Security Reliability Scalability Productivity Failover process Disaster recovery Backups (tested)

    Data integrity checks Error/bug management Alerting Feature switches and circuit breakers
  9. Team lead PM Engineers Engineers Engineers Test Engineer Designer Team

    lead PM Engineers Engineers Engineers Designer Team lead PM Engineers Engineers Engineers Designer Team lead Engineers Engineers Engineers Accountant Sales Support
  10. 0 5 10 15 20 25 30 35 40 45

    50 55 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Engineering