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Engineering approach to improving customer serv...

Engineering approach to improving customer service quality

2018/11/15
ライブストリーミングHack #3 with SHOWROOM
https://mirrativ.connpass.com/event/106330/

カスタマーサービス品質向上へのエンジニア的アプローチ

Ryoichi Saito

November 19, 2018
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  1. 8FCαʔϏεʹ͓͚ΔϢʔβʔΤΫεϖϦΤϯεʢମݧʣͷ͓࿩ w ΞϓϦͷૢ࡞ײ w ͍ΘΏΔ6*ʹΑΔ69 w ίϯςϯπͷ಺༰ɾ਺ w ϦΞϧλΠϜίϛϡχέʔγϣϯ ϓϥεମݧ

    ָ͠͞ Λ૿΍͢ɿ߈ܸ ϚΠφεମݧ ෆຬ ΛݮΒ͢ɿकඋ w ࣮֬ʹ഑৴ɾࢹௌͰ͖Δ؀ڥ w ΧελϚʔαʔϏε $4  w ͜Ε΋ॏཁͳମݧ ϓϥεମݧͱϚΠφεମݧͷೋ͕࣠͋Δ
  2. ϥΠϒ഑৴αʔϏεʹ͓͚Δङ໺Ϟσϧਤ ෆॆ෼ ॆ෼ ຬ଍ ෆຬ଍ w ΞϓϦͷ࢖͍΍͢͞ w ಘΒΕΔಛయ ັྗత඼࣭

    Ұݩత඼࣭ w ഑৴ऀɾίϯςϯπ w ഑৴ɾࢹௌ͕Ͱ͖Δ͜ͱ w αϙʔτͷεϐʔυɾద੾͞ ౰ͨΓલ඼࣭ ັྗత඼࣭ Ұݩత඼࣭ ౰ͨΓલ඼࣭