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Usability and information architecture of the U...

Usability and information architecture of the University of Auckland staff intranet

A talk I gave to the educational conference Educause about the redevelopment of the University of Auckland's staff intranet.

Justine Sanderson

April 06, 2005
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  1. web manager faculty web managers content editors individual units &

    depts web development team Distributed team
  2. User-Centred Design Approach •  Stakeholder Interviews •  User Interviews • 

    Card Sorting Workshops •  Initial Information Architecture •  IA Validation
  3. Don`t ask users •  Questioning users about their intranet needs

    is generally ineffective •  Most will tell you what they think you want to hear •  Even if they want to help, they are unable to self-analyse their activities •  Key activities will be missed, and minor needs inflated •  Results of questioning rarely match test results, usage logs, etc
  4. The IA is scalable Is it a teaching resource? content

    providers Is it an administrative resource? Is it a research resource?