Understanding payment methods

A more in depth look at payments and fraud in South Africa.

Transcript

1. SHOPIFY AND PAYFAST
 
 MARCH 2016
 ROSLYN LAVERY
2. YOUR PAYFAST ACCOUNT
3. YOUR ACCOUNT
 SHOW YOUR BRAND
4. YOUR ACCOUNT
 REQUEST MONEY - DIRECT TO EMAIL
5. UNDERSTAND PAYMENT TYPES
 CARDS •  Credit vs Cheque vs Debit Cards •  International payments and 3D secure •  You should like 3D secure •  Improvements on 3D secure will come
6. OFFER MORE PAYMENT TYPES
 MOBILE WALLET - CREDIT •  Alternative to card payment •  Access to debit cards •  Don’t need your card with you •  New but where things are moving – stay ahead of the curve
7. PAYMENT METHODS
 NAARTJIE KIDS CASE STUDY •  Turning off InstantEFT affected sales •  Customers want and need to be able to pay via EFT •  Lesson = Cards and EFTs at a minimum
8. PAYMENT TYPES
 CREDIT •  Bring ‘instalment’ purchase online •  Big portion of physical sales •  Need to inform customers
9. CONNECT WITH SOFTWARE
10. UNDERSTANDING FRAUD AND REVERSALS
11. REVERSALS / CHARGEBACK •  PayFast fraud rate below 0.2% •  Up to 180 days for chargeback •  Card limit (default set at R5000) •  OpEon to restrict by country
12. REVERSALS / CHARGEBACK Cardholder reasons •  Did not authorise – 3D secure •  Did not receive goods – keep your proof of delivery to defend against this •  Don’t recognize the name of the billing company – merchant name included •  Buyer’s remorse. Good/service wasn't what customer expected
13. REVERSALS 
 WHAT YOU SHOULD DO •  We will defend first •  Clear information and communication –  Prompt response –  Delivery times and return policy •  Retain your documentation –  proof of delivery –  invoices showing the goods provided were as described –  proof of refund to show a refund was processed
14. PAYMENTS INSIGHT
15. AVERAGE TRANSACTION VALUE
 //ALL PAYMENT TYPES R 633.81 R 711.62 R 788.82 2013 2014 2015
16. AVG PURCHASE VALUE
 //BY PAYMENT TYPE
 R 829.44 R 723.69 R 475.46 R1 142.62 R1 813.32 EFT CC DC Bitcoin Mobicred
17. PURCHASES
 //DAY OF THE WEEK Monday Tuesday Wednesday Thursday Friday Saturday Sunday
18. CONSUMER BUYING
 //BY THE HOUR 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
19. Q&A 
 AND THANKS! ROSLYN LAVERY support@payfast.co.za www.payfast.co.za
 @PayFast