Mercari - Working as Product Manager / Product Owner in TnS domain - Before changing my job to PdM, I worked as Operator, Analyst and Technical Project Manager in Customer Service domain at Mercari - In the university, I majored in Computer Science (ML) . - Certified Product Owner
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a safe environment C2C marketplaces are built on the premise of mutual trust We must respect each individual’s values and views and not encourage or promote inhumane behavior Principles to decide the rule In January 2021, we announced our Marketplace Principles, which were formulated through discussions with external experts.
and people, and potential violations are monitored by operators to determine violations and give the feedback to our customers Content is monitored by systems and if there are violations, immediate feedback is given to our customers so they can act.
Independent from the legacy tool ◦ To make it easy to add new functionality ◦ To improve development experience • Collaboration among multiple Scrum teams
takes action. During the process of listing and posting comments, give the following feedback • “You don’t create this content” • “You lack the required information to create”
feedback. * Customer is able to understand the violation or not of violations at the time of action. Cons * As the number of detections increases, the labor cost increases * Slow feedback causes hassle and disappointment for the customer * If it takes a long time to validate the item, the number of listings may go down * May give feedback that misses the point
product distribution information in cooperation with primary distribution players E.g. “This product may be more expensive than the normal price. Please check the manufacturer's website to see if it is available for store purchase, and then make a decision on your purchase.”