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The Other Side of Empathy

The Other Side of Empathy

Given at EmpireJS 2015, this talk expands the original idea of The Other Side of Empathy spoken about at previous meetups and gives real life examples of using empathy as we work together on making awesome products for the web and beyond.

The original essay can be read here: https://the-pastry-box-project.net/nick-hehr/2014-july-5

HipsterBrown

April 26, 2015
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Transcript

  1. Who Am I? • Nick Hehr • Front-End Developer •

    Disney Fan • Bouldering Enthusiast • Human
  2. What Is Empathy? “The ability to understand and share the

    feelings of another.” - New Oxford American Dictionary
  3. Where Did It Come From? • Using Twitter • Snap

    Judgements • Mob Mentality • Design Orlando • The Pastry Box Project
  4. How It Relates • No One is Un-Opinionated • We

    All Have Biases • Listening is Key • “Why?”
  5. Remembering Context • Take A Deep Breath • Clear Your

    Mind • Ask “Why?” (sincerely) • Listen
  6. - dictionary.com “The return of information about the result of

    a process that helps to develop or improve that process or product.”
  7. How It Relates “If you don’t have anything nice to

    say, then don’t say anything at all.”
  8. How It Relates “If you don’t have anything nice to

    say, then don’t say anything at all.”
  9. How It Relates “If you don’t have anything nice to

    say, then don’t say anything at all.”
  10. How It Relates “If you don’t have anything constructive to

    say, then don’t say anything at all.”
  11. -Wikipedia “It is intended to find and fix mistakes overlooked

    in the initial development phase, improving both the overall quality of software and the developers' skills.”
  12. How It Relates • What We Say • How We

    Say It • Where We Say It
  13. How We Communicate • General = HipChat • Standups =

    Hangouts / In-Person • Recorded Discussions = GitHub Issues & Trello Cards • Event Planning = Email
  14. –New Oxford American Dictionary “Feeling of concern or interest; attach

    importance to something; look after and provide the needs of.”
  15. Do You Care Enough… • To Write A Blog Post?

    • To File An Issue? • To Send An Email? • To Record A Screencast? • To Submit A Pull Request?
  16. Mentoring Matters • Remember Starting Out? • Did You Have

    A Mentor? • Did You Want A Mentor? • Do You Want To Learn?
  17. What Empathy Is Not • Pat on the Back •

    “Cheer Up.” • Empty Conversations • Sympathy
  18. Contributing • Just Listen For A Day • Apply The

    Examples • Start Off Small • Remain Open to Sharing