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Human-centred service delivery

Avatar for kyliehavelock kyliehavelock
November 08, 2018

Human-centred service delivery

Case studies of human-centred service delivery, presented at the FWD50 tech conference in Ottawa
https://fwd50.com/session/case-studies-going-digital/

Avatar for kyliehavelock

kyliehavelock

November 08, 2018
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  1. Offenders who maintain family relationships and receive visits while in

    custody are 38% less likely to reoffend
 than those who do not receive visits
  2. Saving 2 minutes
 per booking 23
 full time staff freed

    up to focus on safety and rehabilitation
  3. 70% fewer paper requests 10% to 3% reduction in the

    number of requests needing follow-up from staff