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Reschedule a Citizenship Test

Reschedule a Citizenship Test

'Reschedule a Citizenship Test' service developed by my product team at the Canadian Digital Service. Presented to Marta Morgan, the Deputy Minister of the Immigration, Refugees and Citizenship Canada (IRCC) government department.

kyliehavelock

May 11, 2018
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  1. I want to move forward with my citizenship process but

    I don’t want it to disrupt my life
  2. We put clients through a lot of stress because we

    don’t make decisions, and we don’t hear back from the local office
  3. We spend a lot of time going back and forth,

    clients don’t give us the information we need upfront
  4. have no one to care for their children can’t take

    the day off work, or can’t afford to have a work trip, or need to visit family Families Workers Travellers
  5. Applicants expect to be able to “book” their test rather

    than providing availability and waiting to hear back
  6. Check my status Book a citizenship ceremony GCMS API and

    shared data Reschedule a citizenship test
  7. To process a single test reschedule takes 20 minutes 3

    minutes …or as part of a larger batch
  8. Vision A clear, simple and fast service that allows future

    citizens to reschedule their test for a time that meets their needs Facilitate effective communication between call centre and local office staff Build the foundations for further service transformation