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小さくはじめるSLI/SLO ~育てながら組織に定着させる実践知~ / Starting Sm...

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小さくはじめるSLI/SLO ~育てながら組織に定着させる実践知~ / Starting Small with SLI/SLOs: Building Adoption Through Continuous Growth

Road to SRE NEXT 2026 @神戸 の登壇資料です。
https://sre-lounge.connpass.com/event/390064/

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Narimichi Takamura

June 15, 2026

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  1. 2

  2. גࣜձࣾTopotalʢͱΆͨΔʣ • h#ps:/ /topotal.com • SREΛओ࣠ʹͨ͠ελʔτΞοϓ • 2ࣄۀΛӡӦ • SRE

    as a Service • SaaS for SREʢWaroomʣ • ຊΠϕϯτͷ Pla;num εϙϯαʔ 3
  3. SRE as a Service • topotal.com/services/sre-as-a-service • SREʹಛԽٕͨ͠ज़ࢧԉαʔϏε • ࢧԉͷྫ

    • SLI/SLOͷಋೖɾӡ༻վળ • CI/CDͷߏஙɾվળ • ΠϯγσϯτϚωδϝϯτͷվળ 4
  4. WaroomʢΘΔʔΉʣ • waroom.com • ૊৫తʹΠϯγσϯτରԠΛߦ͏ͨΊͷ SaaS • Slack ϕʔεͷରԠʹ߹ΘͤͯࣗಈԽɾল ྗԽ͕Ͱ͖Δ

    • SRE NEXT 2026ͰҎԼͷ2ͭͷػೳΛϒʔ εͰ঺հͯ͠·͢ʂ • AIΛ༻͍ͨݪҼ੾Γ෼͚ɾ෮چ • Φϯίʔϧ 5
  5. SLI/SLOͷཧ૝తͳ࣮ફΠϝʔδ 1. ద੾ͳ৴པੑΛ࣮ݱ͍ͨ͠ʢSREͷ໨తʣ 2. Ϣʔβʔͷຬ଍౓Λج४ʹγεςϜӡ༻͍ͨ͠ 3. ຬ଍౓ͷ୅ཧई౓ͱͯ͠SLI/SLOΛఆٛ͢Δ 4. Error Budget

    Λ΋ͱʹ૊৫શମ͕ҙࢥܾఆΛߦ͏ 5. ։ൃ଎౓ʢVerocityʣͱ৴པੑʢReliabilityʣ͕ద੾ͳόϥϯεͰ อͨΕΔঢ়ଶʹʂʂ 9
  6. SLI/SLO ཧ૝ͱݱ࣮ ೉఺ ཧ૝ ݱ࣮ ఆٛ ࠷దͳSLI/SLO͕αΫοͱܾ·Δ CUJʙSLO·Ͱͷ߹ҙܗ੒ɺ௥Ճͷ ܭ૷ͳͲʹ͕͔͔࣌ؒΓ͗͢Δ ӡ༻

    ݈શͳSLI/SLO͕ҡ࣋͞ΕΔ ϝϯς࣌ؒͷআ֎͞Εͳ͍ɺ৽ػೳ ͕ߟྀ͞Εͳ͍ɺݟ௚͕͠ߦΘΕͳ ͍ ఆண SLI/SLOΛ΋ͱʹҙࢥܾఆ͕ߦΘΕ Δ SREνʔϜ͔͠ڵຯ͕ͳ͍ɺSLI/ SLOձ͕ٞ΍΍ؾ·͍ͣ → ʮཧ૝Λ௥͍ٻΊɺ๲େͳ࣌ؒΛ͔͚ͯಋೖ͕ͨ͠ɺՁ஋͕ೝΊΒΕͣʹܗ֚Խ͢ΔέʔεʯΛΑ͘ݟ͔͚Δ 17
  7. SRE ͷ࣮ફʹ͓͚Δॏཁͳ4ͭͷεςοϓ1 1. খ࢝͘͞Ίͯɺ܁Γฦ͢ 2. νʔϜΛࢧԉ͢Δ 3. ֶΜͩ͜ͱΛεέʔϧ͢Δ 4. σʔλυϦϒϯܕͷϚΠϯυηοτΛ۩ମԽ͢Δ

    => খن໛͔Β͸͡Ίɺ੒ޭମݧΛܦͯɺ࠷ऴతʹ͸શମ΁εέʔϧΛͤ͞Δ 1 Four steps to jumpstar.ng your SRE prac.ce 21
  8. ࣮ફྫ εςοϓ ۩ମྫ 1. খ࢝͘͞Ίͯɺ܁Γฦ͢ ਺ϲ݄ఔ౓͔ͭࣗνʔϜͷΈͰୡ੒Մೳͳ՝୊ ʹऔΓ૊Έɺখ͞ͳ੒ՌΛੵΈॏͶΔ 2. νʔϜΛࢧԉ͢Δ ੒ՌΛڞ༗ͭͭ͠ɺଞνʔϜͷࢍಉΛಘͯɺν

    ʔϜԣஅతͳ՝୊ʹऔΓ૊Ή 3. ֶΜͩ͜ͱΛεέʔϧ͢Δ ษڧձͷ։࠵ɺSRE Ξϯόαμʔͷ೚໋ͳͲʹ Αͬͯద༻ൣғΛ֦େ͢Δ 4. σʔλυϦϒϯܕͷϚΠϯυηοτΛ۩ମԽ ͢Δ ৴པੑΛجຊػೳͱͯ͠ଊ͑ɺҙࢥܾఆͷ࣠ͱ ͯ͠औΓೖΕΔ 22
  9. ࢀߟ: SRE Concept Pyramidʹ ج͍ͮͨSLI/SLOΛ͢Δͱ...? 1. ద੾ͳSLIΛఆΊΔ 2. ద੾ͳSLOΛఆΊΔ 3.

    ΤϥʔόδΣοτΛఆٛ͢Δ 4. ΤϥʔόδΣοτͷӡ༻ϙϦγʔΛఆ ΊΔ 5. νʔϜ಺֎໰Θͣɺ৴པੑΛҙࢥܾఆ ͷ൑அ࣠ͱͯ͠औΓೖΕΔ 26
  10. ࢀߟ: SRE Concept Pyramidʹج͍ͮͨSLI/SLOΛ͢Δͱ...? 1. ద੾ͳSLIΛఆΊΔ ← Hard 2. ద੾ͳSLOΛఆΊͯӡ༻͢Δ

    ← Very Hard 3. ΤϥʔόδΣοτΛఆٛ͢Δ ← Easy(ࣗಈࢉग़) 4. ΤϥʔόδΣοτͷӡ༻ϙϦγʔΛఆΊͯӡ༻͢Δ ← Very Hard 5. νʔϜ಺֎໰Θͣɺ৴པੑΛҙࢥܾఆͷ൑அ࣠ͱͯ͠औΓೖΕΔ ← Extream → SLI/SLOʹਂ͍ݟࣝͷ͋Δϝϯόʔ͕५୔ʹἧ͍ͬͯͳ͍৔߹ɺॳख͔Β͜ͷ ஈऔΓ͸͖ͼ͍͠ 27
  11. it's a marathon, not a sprint1 1 Four steps to

    jumpstar.ng your SRE prac.ce 29
  12. ίϥϜ: SLOͷௐ੔ - Magic Line2Λ୳͢ • ސ٬͕ຬ଍͢ΔϥΠϯΛݟۃΊɺSLO ͱͯ͠ઃఆ͍ͨ͠ • →

    ॳճʹઃఆͨ͠SLO͕ϚδοΫϥΠ ϯʹͳΔՄೳੑ͸௿͍ͷͰҭͯΔඞཁ ੑ͕ग़ͯ͘Δ 2 Establishing SRE Founda3ons: SRE Concept Pyramid. 30
  13. ແཧͳ͘ఆٛ͢Δ • SLIͷఆٛ • Ձ஋ݕূʹਐΉͨΊʹɺҰ୴େ·͔ͳSLIΛԾܾΊ • ex. طଘͷϞχλʔͷத͔ΒʮՄ༻ੑʯͷϝτϦΫεΛҰ୴࠾༻ • ex.

    0.5ඵҎ಺ʹ੒ޭ͢ΔϦΫΤετͷׂ߹ • ͋͘·Ͱ΋͖ͨͨ୆ͱ͍͏Ґஔ෇͚Ͱ͋Γɺকདྷతʹ͸ސ٬ମݧʹଈͨ͠SLIʹΞοϓσʔτ͢Δલఏ͋Γ • SLOͷఆٛ • աڈͷϞχλʔͷ܏޲ͱຬ଍౓ͷਪఆΛ͠ͳ͕ΒԾܾΊΛ͢Δ • ΠςϨʔγϣϯΛఆΊͯӡ༻͢Δ • ex. 2िؒ͝ͱʹSLOΛ֬ೝ͠ɺୡ੒౓߹͍Λ֬ೝ͢Δ • ex. SLOΛԼճͬͨ৔߹͸SLOΛ্͛Δ΂͖͔ΛվΊͯߟ͑Δ • ex. ඞཁੑ͕͋Ε͹SLO͸ͦͷ··ɺա৒Ͱ͋Ε͹SLOΛԼ͛Δ → SREνʔϜ಺ͰSLI/SLOΛҭͯɺՁ஋Λ࣮ײͨ͠Β࣍ͷεςοϓ΁ 34
  14. SLOҧ൓ʹؔ͢Δஈ֊తͳϙϦγʔͷվળྫ Ϩϕϧ ΞΫγϣϯ Level1 ͳʹ΋͠ͳ͍ʢ༷ࢠΛݟΔʣ Level2 SREνʔϜ͕ݪҼΛಛఆͱରࡦΛߦ͏ Level3 SREνʔϜ͕ݪҼΛಛఆ͠ɺ։ൃνʔϜ͕ରࡦΛߦ͏ Level4

    ֤νʔϜʹSLOͷਖ਼ৗԽͷ੹೚ʢݪҼಛఆʙରࡦ΍ ͖͍͠஋ݕ౼ͳͲΛҠৡ͢Δ Level5 ্هʹՃ͑ɺΠςϨʔγϣϯ͋ͨΓͷ։ൃεέδϡ ʔϧ΍ϦϦʔλΠϛϯάͷҙࢥܾఆʹSLOΛ૊Έࠐ Ή 36
  15. Ϣʔβʔຬ଍౓ʹؔΘΔࢦඪΛSLI/SLO΁൓ө͢Δ • CUJʢCri'cal User JourneyʣΛಛఆ͢Δ • ex. ECαΠτ: ܾࡁAPI΁ͷϦΫΤετ͕੒ޭ͢Δׂ߹ •

    ex. ޿ࠂαΠτ: ޿ࠂAPI΁ͷϦΫΤετ͕nඵҎ಺ʹ੒ޭ͢Δׂ߹ • ୯ҰͷαʔϏεͰ΋ຬ଍౓Λදݱ͢ΔͨΊͷࢦඪ͸ෳ਺͋ΔՄೳੑ͕ߴ͍ • → Ұ୴͸໢ཏੑΛٻΊͣɺॏཁͳࢦඪ͔Βগͣͭ͠௥Ճ͍ͯ͘͠ͱΑ͍ ࣮ફͷཁ఺Λཧղ͢Δࡍʹ͸The Art of SLOs͕͓͢͢ΊͰ͢ 37
  16. SLO Document ҎԼͷΑ͏ͳ߲໨ؚ͕·Ε͍ͯΔυΩϡϝϯ τΛ࡞੒͠ɺಋೖ࣌΍ৼΓฦΓ࣌ʹ׆༻͢Δ • αʔϏεͷ໊લɾSLOͷఆٛ • αʔϏεͷ֓ཁ • SLI/SLO

    • ݟ௚͠ͷεέδϡʔϧ • ΤϥʔόδΣοτϙϦγʔ ※ ॻ੶ O'Reilly - SLO αʔϏεϨϕϧ໨ඪΛ ࢀߟʹ͢ΔͱΑ͍ 39
  17. ੒ख़౓Ϟσϧͷجຊߏ଄ ଟ͘ͷϞσϧͰ͸ɺҎԼͷ5(·ͨ͸3ʙ4)ஈ֊Ͱఆٛ͢Δ͜ͱ͕ଟ͍ɻ Ϩϕϧ ঢ়ଶ ֓ཁ Level1ɹ ॳظஈ֊ ϓϩηε͸ະఆٛͰଐਓత͔ͭ৔౰ͨΓతͳ ରԠʹґଘ͍ͯ͠Δঢ়ଶɻ Level2

    ൓෮Մೳஈ֊ʢஈ֊తಋೖʣ ੒ޭͨ͠ϓϩηε͕ಛఆͷ୲౰ऀʹΑͬͯ࠶ ݱͰ͖Δঢ়ଶɻ Level3 ఆٛࡁΈஈ֊ʢඪ४Խʣ ૊৫શମͰϓϩηε͕ඪ४Խ͞ΕɺจॻԽ͞ Ε͍ͯΔঢ়ଶɻ Level4 ؅ཧ͞Εͨஈ֊ʢఆྔԽʣ ϓϩηε͕ଌఆɾධՁ͞Εɺఆྔతͳσʔλ ʹج͍ͮͯ؅ཧ͞Ε͍ͯΔঢ়ଶɻ Level5 ࠷దԽஈ֊ʢܧଓతվળʣ ఆྔతͳϑΟʔυόοΫͱֵ৽ʹΑΓɺϓϩ ηε͕ܧଓతʹվળ͞ΕΔঢ়ଶ 42
  18. ఆٛΛҭͯΔ Ϩϕϧ ঢ়ଶ Lv1 SLI/SLO͕ଘࡏ͠ͳ͍ɺ·ͨ͸୲౰ऀͷܦݧଇͰఆٛ͞Εͯ ͍Δ Lv2 Մ༻ੑͳͲͷ୅දతͳSLIΛ༻͍֤ͯαʔϏεͰSLI/SLOΛ ఆٛͰ͖Δ Lv3

    SLI/SLOͷઃܭϓϩηε͕ඪ४Խ͞ΕɺSLO DocumentͳͲ Ͱ؅ཧ͞Ε͍ͯΔ Lv4 CUJ΍ސ٬ຬ଍౓ͱͷؔ܎͕ଌఆ͞ΕɺSLI/SLOͷଥ౰ੑΛ ఆྔతʹධՁͰ͖Δ Lv5 ࣄۀ໨ඪ΍ϢʔβʔߦಈͷมԽʹԠͯ͡SLI/SLOΛܧଓతʹ վળ͍ͯ͠Δ 44
  19. ӡ༻ΛҭͯΔ Ϩϕϧ ঢ়ଶ Lv1 SLI/SLO͸ଘࡏ͢Δ͕׆༻͞Ε͍ͯͳ͍ Lv2 ఆظతͳSLOϨϏϡʔ΍ৼΓฦΓ͕ಛఆͷ୲౰ऀʹΑ ࣮ͬͯࢪ͞Ε͍ͯΔ Lv3 Error

    Budget Policy΍ϨϏϡʔखॱ͕จॻԽ͞Εɺνʔ ϜͰӡ༻͞Ε͍ͯΔ Lv4 Error Budgetফඅ཰΍SLOୡ੒཰ͳͲΛܧଓతʹܭଌ ͠ɺվળ׆ಈ΁൓ө͍ͯ͠Δ Lv5 ӡ༻݁ՌΛ΋ͱʹϙϦγʔ΍ӡ༻ϑϩʔΛܧଓతʹվ ળ͍ͯ͠Δ 45
  20. ఆணΛҭͯΔ Ϩϕϧ ঢ়ଶ Lv1 SREνʔϜͷΈ͕SLI/SLOΛར༻͍ͯ͠Δ Lv2 Ұ෦ͷ։ൃνʔϜ͕SLI/SLOΛࢀর͠վળ׆ಈ΁ࢀՃ͠ ͍ͯΔ Lv3 SLI/SLOͷ׆༻ํ๏͕૊৫ඪ४ͱͳΓɺෳ਺νʔϜͰར

    ༻͞Ε͍ͯΔ Lv4 ϦϦʔε൑அ΍վળ༏ઌ౓ͷܾఆʹSLI/SLO͕ར༻͞Ε ͍ͯΔ Lv5 ৴པੑ͕૊৫ͷڞ௨ݴޠͱͳΓɺࣄۀɾ։ൃɾӡ༻ͷ ҙࢥܾఆʹ૊Έࠐ·Ε͍ͯΔ 46
  21. ·ͱΊ • SLI/SLO͸࠷ॳ͔Β׬ᘳʹ͸࡞Εͳ͍ • →௕ظઓΛݟӽͯ͠ɺখ͘͞͸͡Ίӡ༻͠ͳ͕ΒҭͯΔͷ͕͓͢͢Ί • খ͘͞͸͡ΊͯҭͯΔࡍʹ໾ཱͭϓϥΫςΟε • SREͷಋೖεςοϓ͸SLI/SLOʹ΋ޮ͘ •

    ఆٛɾӡ༻ɾఆணΛͦΕͧΕஈ֊తʹվળ͢ΔͱḿΔ • খ͞ͳ੒ޭମݧ͕ɺ૊৫ʹ޿͛ΔͨΊͷ౔୆ʹͳΔ • ੒ख़౓Λఆٛ͢Δͱɺݱࡏ஍΍໨ඪʹ͍ͭͯͷσΟεΧογϣϯͷى఺ʹͳΔͷͰ͓ ͢͢Ί 47