Ever wondered why products and services often lack good customer or user experience. The teams responsible for developing these offerings struggle to take the customer or user perspective at cruicial spots during the process. Unvalidated assumptions too often are used as foundation for generating output.
This escape game is about how CX and UX experts can help those teams getting out of the different assumptions traps.
#CX #UX #CustomerExperience #UserExperience #InnvationFacilitation #BehaviouralDesign #COM-B #JobToBeDone #LiberatingStructures #AssumptionsMapping #OpportunitySolutionTree #ORID #Pretotyping #AssumptionsTree #EscapeGame #GameWork