"The Lost Compass – Escaping the Assumptions Trap" (an escape game for CX)
Ever wondered why products and services often lack good CX. The teams responsible for developing these offerings often struggle to take the customer perspective at crucial spots during the process. Unvalidated assumptions too often are used as foundation for generating output instead of valuable outcomes. This escape game is about how CX experts can help those teams getting out of the different assumptions traps.
#CX #CustomerExperience #InnovationFacilitation #BehaviouralDesign #BehavioralDesign #JTBD #JobsToBeDone #EscapeGame #GameWork #AI #ArtificialIntelligence