conversation is to reinforce positive behaviour or improve performance. When giving constructive feedback, focus on the future rather than criticising or airing grievances. Blackmill 15
of behaviour 3. Objective report of the effect on team or project 4. Potential objections 5. Create a discussion plan 6. Consider possible barriers to feedback 7. A follow up question or request 8. Consider possible questions that you might be asked 9. Desired short-term result(s) 10. Desired long-term result(s) Blackmill 16
• Adapt your communication style to the recipient • Neutral tone of voice • Consider their point of view and perspective • Keep the conversation two-sided • Listen actively - paraphrase what the recipient is saying • Notice nonverbal cues • Monitor your own reactions and body language • Be sensitive to ways in which gender, race, age, or other differences might affect their response to the feedback Blackmill 17
• Empower everyone, not just leaders and managers • Encourage the team to help each other to solve problems • Do not dwell on what’s wrong • Set clear expectations • Encourage questions • Make it ok to say no Blackmill 19 Building respectful culture guidelines
how often you deliver feedback... foster that culture by teaching others how to deliver feedback in a healthy and impactful way. — Lara Hogan Blackmill 20