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Snap Judgements - The Other Side of Empathy

HipsterBrown
April 09, 2014
Design
3
150

Snap Judgements - The Other Side of Empathy

My talk from Design Orlando about empathizing for the makers of the products we use and giving more constructive feedback rather than rage tweeting about how much it sucks.

HipsterBrown

April 09, 2014
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Transcript

  1. Snap Judgements The Other Side of Empathy

  2. Who Am I? • Nick Hehr, a.k.a HipsterBrown • Designer

    & Front-End Developer • Enthusiastic Community Member • Avid Disney Passholder

  3. Quick Overview • Twitter is Awesome • Twitter is Terrible

    • Redesigns, The Official & Unofficial • Recovery • Helping Instead of Hurting

  4. Twitter Is Awesome

  5. Open To Anyone

  6. Everyone Gets A Voice

  7. Sharing Is Caring

  8. Sharing Is Caring

  9. Twitter is Terrible

  10. Trolls

  11. Gut Reaction === Rage Tweet

  12. Gut Reaction === Rage Tweet

  13. Gut Reaction === Rage Tweet

  14. Gut Reaction === Rage Tweet

  15. Spam

  16. Redesigns, The Official and Unofficial

  17. I Wouldn’t Have Done It That Way

  18. Why Didn’t [company] Do It That Way?

  19. The Other Side of Empathy

  20. None

  21. Recovery

  22. How does that make you feel?

  23. None
  24. None

  25. One Deep Breath

  26. Here’s The (Good) Thing

  27. None
  28. None
  29. None
  30. None

  31. Helping Instead of Hurting

  32. Do You Really Care?

  33. How Can You Help? • Is there a feedback link?

    • Is it open source? • Is there an email address? • Is there a discussion forum?

  34. Take One, Pass It Along

  35. Thank You!