Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Getting better at this "usability" thing
Search
Justine Sanderson
November 17, 2005
Design
2
220
Getting better at this "usability" thing
A talk I gave to the Wellington Web Standards group .
Justine Sanderson
November 17, 2005
Tweet
Share
More Decks by Justine Sanderson
See All by Justine Sanderson
How to Craft Compelling Calls-to-Action
titine
0
89
The mind has its reasons that Reason cannot know
titine
0
99
What the eye can't see - Auckland Web Meetup
titine
0
170
Analysing the results of a card sort
titine
0
130
UI design in practice
titine
1
100
User interface design in practice - University of Auckland Business School
titine
1
150
Usability in practice - tips from the field.
titine
0
99
Usability techniques
titine
2
260
Usability and user-centred design
titine
1
150
Other Decks in Design
See All in Design
読書シェア会 vol.5 / Yumemi.grow 20250526
rakus_dev
0
1.7k
Findyのプロデチームの 歩みとこれから
satty9556
0
250
「UXとUIの違い」v2
shirasu3
0
210
Marpで推しCSSスライドを作ろう! / marp-with-favorite-css
fujiemon
0
530
ランドマークが光る!季節を彩るナビ体験 - Mobility Night #3 -
kitau
0
110
[2025.6.30 もがく中堅デザイナー、キャリアの分岐点] なんでもやる系デザイナーのもがきかた
taka_piya
1
2.8k
AIの実践とコミュニケーションデザインの意義 / AI practice and the significance of communication design
bebe
0
770
sachi_y_portfolio
sachi337
0
500
Bulletproof Design System with TypeScript
takanorip
6
3.9k
The Spectacular Lies of Maps
axbom
PRO
1
250
AI時代に、僕たちデザイナーはどう歩むか
kazuhirokimura
0
340
エンジニアでも捗る デザイナー的思考入門
tinykitten
1
1.2k
Featured
See All Featured
[RailsConf 2023] Rails as a piece of cake
palkan
56
5.8k
Improving Core Web Vitals using Speculation Rules API
sergeychernyshev
18
1.1k
個人開発の失敗を避けるイケてる考え方 / tips for indie hackers
panda_program
110
20k
Side Projects
sachag
455
43k
Practical Orchestrator
shlominoach
190
11k
Reflections from 52 weeks, 52 projects
jeffersonlam
351
21k
Fashionably flexible responsive web design (full day workshop)
malarkey
407
66k
[Rails World 2023 - Day 1 Closing Keynote] - The Magic of Rails
eileencodes
36
2.5k
A Modern Web Designer's Workflow
chriscoyier
695
190k
Build your cross-platform service in a week with App Engine
jlugia
231
18k
ReactJS: Keep Simple. Everything can be a component!
pedronauck
667
120k
Designing Experiences People Love
moore
142
24k
Transcript
Intro Getting better at this usability thing Justine Sanderson |
Web Standards Group, Wellington 17 November 2005 © 2005 Justine Sanderson
The challenge
The desired outcome
None
Ethnographic Research
Ethnographic Research
Contextual Enquiry
Participatory Design
Prototyping
Usability Testing
Parallel track to ongoing development work Activities prior to development
Ongoing user familiarisation (‘urban safaris’) User Research ‘Generic’ personas Personas for target audience Study of patterns Usability tests to uncover specific usability issues Conversation tool Artifacts
Set aside a day a month
1. User Familiarisation Step out of your environment
'I don't know who discovered water, but it wasn't a
fish.' Step out of your environment
You are not the user you are not the user
hang out with people who don’t use a computer 8
hours a day
architect cleaner waitress policeman teacher gardener farmer midwife receptionist musician
builder marine biologist nurse florist photographer sales assistant nanny plumber sharetrader banana ripener accountant journalist coach politician student machine operator truck driver manager secretary
Urban safaris
Observing in context How do people actually use and experience
websites? How often do they use them? How satisfied are they? What are their wants and needs? What are their suggestions for improvement?
People do strange things on their computers
Passwords on post it notes
You do not have their undivided attention
Personas
Personas
Mood board
2. Ideation thinking of alternatives
Brainstorming Rules Defer judgment Encourage wild ideas Build on the
ideas of others Stay focused on topic One conversation at a time Be visual Go for quantity
Brainstorming session
Have a conversation with your team
Participatory Design: Card Sorting
Card Sorting Workshops “great exercise, I’d use this in my
own work!” “chance to get involved at basic level” “good to interact & hear how others in team were thinking”
3. Usability Evaluation …from the bottom up
Study Patterns
www.welie.com
Study Patterns
A C E G
4. UCD artefacts start a conversation with your team
Examples Reading and discussing scenarios Identifying opportunities for design Producing
a paper prototype Developing a picture use scenario Presenting design ideas Group discussions DIS Seminar – Melbourne – August 2004
Make the data real Walls – beyond whiteboards by Mark
Rettig (www.marcrettig.com/writings/rettig.walls.72dpi.pdf )
Make things together
Collaboration
So can you start using these techniques tomorrow?
It’s easy and it’s fun
You are not the user
There are a lot of techniques out there
You can learn about patterns
Start tomorrow!
thank you
[email protected]
Flickr
Flickr new