support in person and online • Training and professional development for librarians • Thoughtful partnerships + collaborations What does that look like?
user needs • Disentangling reference as a place vs. reference as a service • Consider within broader context of library service points and spaces – Tiered model of research support – Co-located with other service providers, if feasible
• Embrace change + uncertainty • Masters of outreach who explore new ways to connect with researchers • Readily work in cross-functional teams or clusters to further projects • Possess a strong understanding of: ü Research lifecycle ü Researcher needs + workflows (by discipline, user group) ü The “sticks and carrots” of research ü Project management
2 • Creative rethinking of staffing and service points • Encouraging creativity and play • Reiterating our commitment to diversity and inclusion • Thinking beyond the library too!
+ + 3 • Alignment with university and library strategic objectives • Researcher-focused • Informed by continuous assessment • Ready to try, fail (+ pivot)