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knowledge_sakura
November 10, 2017
Business
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csbbo5-sakura-nakajima
knowledge_sakura
November 10, 2017
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Transcript
カスタマーセンター出身が サービス企画開発、運用オペレーションをやって 思ったこと。 தౡɹӳࣇ ͘͞ΒΠϯλʔωοτגࣜձࣾɹ ϏδωεਪਐάϧʔϓάϧʔϓϚωʔδϟʔ
ࣗݾհ • ໊લɿɹதౡɹӳࣇʢͳ͔͡·ɹɹ͍͑͡ʣ • ͘͞ΒΠϯλʔωοτגࣜձࣾɹ • ϏδωεਪਐάϧʔϓάϧʔϓϚωʔδϟʔ • ॴଐνʔϜɿ •
ϨϯλϧαʔόνʔϜɺΦϓγϣϯαʔϏενʔϜɺ • ίϯςϯπ৴νʔϜ Twitter :@EIJ_nk Facebook:தౡӳࣇ
͖ͳͷ • ήʔϜશൠʢςϨϏήʔϜϘʔυήʔϜʣ • ΦʔϧυήʔϜػɺΦʔϧυύιίϯूΊͱमཧ ࠷ۙʁ • υϥΫΤ11 (160࣌ؒ)ɺ30ۙ͘ஷΊͨੵΈ ήʔফԽதʢࠓςΠϧζγϦʔζʣ
Twitter :@EIJ_nk Facebook:தౡӳࣇ
͘͞ΒͰͷۀɹ ྺ • ೖࣾ࣌ɹίʔϧηϯλʔɹαϙʔτ ว ɹɻɻɻ4ϲ݄ޙɻɻɻ NOW LOADING… • CSɹྉۚαϙʔτɹɹʙ1
• CSɹखଓ͖શൠɹɹɹఔ • CSɹ๏ਓαϙʔτɹ*VPSΫϥυ্ཱͪ͛࣌ͷαϙʔτؚΉ • CSɹςΫχΧϧαϙʔτʢ্ཱͪ͛ͷΈʣ • ٕज़ӡ༻ɹ • ্ҐݖݶΛ࣋ͬͨΦϖϨʔγϣϯۀɻ • CS͔Βͷௐࠪґཔ࡞ۀґཔɺෆਖ਼ରԠɺϝϯςφϯε ߏஙͷखॱॻ࡞ͳͲ • ։ൃɹ • αʔϏεاը։ൃ • ࠷ۙͩͱɺ͘͞ΒΆ͚ͬͱɺΣϒϑΥϯτ࿈ܞ
ʮࠓճͷςʔϚʯ ֎͔ΒΈͨCS ΧελϚʔܦݧऀ͕ɺ ٕज़ӡ༻։ൃͷܦݧΛͨ͠ࡍɺ ʮ͜ΕͬͯͨΒɺ ͬͱCSʹ͍ͨͱ͖ʹ ɹɹ͏·ͤͨ͘ͷʹʔʂʯ
͜Μͳ࣌…ɻ োϝϯςφϯεʹ͕͔͔͍࣌ؒͬͯΔͱ͖
ʮαʔό͕ࢭ·ͬͯΔΜ͚ͩͲɺ Կ࣌ؒͨͤΔͷʁʯ ͓٬༷ ΦϖϨʔλ ʮਃ͠༁͍͟͝·ͤΜɻ ϝϯςφϯεʹ͕͔͔͓࣌ؒͬͯΓ·͢ɻ ऴྃ·Ͱ͓ͪԼ͍͞ɻʯ ʮޙͲΕ͙Β͍͔͔Δͷʁʯ ʮͳΜͰͦΜͳʹ͕͔͔࣌ؒΔͷʁʯ ʮ֬ೝ͍ͨ͠·͢ͷͰ͓ͪԼ͍͞ʯ
ͨ͞ΕΔ͜ͱͰɺ͓٬༷ෆ҆ͳঢ়ଶ ʮ֬ೝ͍ͨ͠·͢ͷͰ͓ͪԼ͍͞ʯ ಊʑ८Γɾɾɾɾ ٕ ज़ ෮چ࡞ۀதͳΜͩ ͚Ͳɾɾɾɾ
• ٕज़ʹ֬ೝ͢ΔલʹɺԆͱͳΔݪҼঢ়گͳͲͷ ྫΛ͓͑͢Δ͜ͱ͕Ͱ͖ΔͨΊɺ͓٬༷ͷೲಘΛಘ ͍͢ɻ • ϝϯςʹରͯ͠ܦݧ͕͋Εɺେຌͷϝϯς࣌ؒͷ ҆Λ͑Δ͜ͱ͕Ͱ͖Δɻ͓٬༷ͷೲಘΛಘ͍͢ɻ • ࣮ܦݧ͕͋Δ͜ͱͰɺࣗ৴Λ࣋ͬͯҊ͕ग़དྷΔʢख ॱॻΛݟΔ͚ͩ͡ΌޠΕͳ͍ʣ
ٕज़ӡ༻ܦݧ͕͋ͬͨΒ…
• ظؒͰྑ͍ͷͰɺ࣮࡞ۀͷܦݧΛ͓ͯ͘͠ͱ ຊʹҊָ͕ʹͳΔɻ • खॱॻ͚ͩͷڞ༗Ͱɺ͔֬ʹҊग़དྷΔ͚Ε Ͳɺ͕ࣗࣗཧղ͍ͯ͠ͳ͍ʢೲಘ͍ͯ͠ͳ͍ʣ ͷͰࣗ৴Λ࣋ͬͯɺ͓٬༷ʹҊग़དྷͳ͍ɻ • δϣϒϩʔςʔγϣϯॏཁ ͦ͜ͰఏҊʂʂʂʂ
• ΫϥοΫ͞Ε͓ͨ٬༷ͷαϙʔτɻෆਖ਼ར༻͞Ε ΔݪҼɻෆਖ਼ར༻ͷτϨϯυɻ • ϝʔϧෆୡͳΓ͢·͠ϝʔϧͷݪҼରࡦͳͲͷ આ໌ɻ • αʔϏεʹର͢Δ͝ҙݟͷฦɾɾɾ • ͜͜Ͱͤͳ͍͜ͱ͍Ζ͍Ζɾɾɾ
ଞʹ͜Μͳྫ͕ߟ͑ΒΕ·͕͢ ׂѪ
࠷ޙʹɺ։ൃӡ༻͔ΒݟͯCS • ͓٬༷ͱαʔϏεͷՍ͚ڮͰ͢ɻࠔͬͯΔ͓٬༷ͷ࠷ޙͷࡆͰ ͢ɻ • ࣮ɺ͓٬༷ΑΓා͍ΫϨʔϚʔͰ͢ʢ͍͍ҙຯͰʣ • ྑ͍αʔϏεΛఏڙ͍ͨ͠ؾ࣋ͪ։ൃಉ͡Ͱ͢ɻ • ͍ͭɺແཧͳ͓ئ͍ͯ͢͠Έ·ͤΜ
• ͨͿΜɺࠓޙ͝໎Λ͓͔͚͢Δ͜ͱ͕͋Δͱࢥ͍·͕͢ɺ ΑΖ͓͘͠ئ͍͠·͢ɻʢগͳ͘ͳΔΑ͏ྗ͠·͢ʣ
Thank you for listening! Twitter :@EIJ_nk Facebook:தౡӳࣇ